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Date Created: 12/22/15
LARRY D. HARMON Washingtonville, New York 10992 Home: 845-614-5731 Cell: 307-996-6258 firstname.lastname@example.org CHIEF INFORMATION/TECHNOLOGY OFFICER Highly accomplished IT, Telecom, and Broadcast Media professional with proven leadership devising/executing technology strategies for enterprise operations. Critical change agent; can direct large-scale business transformations to eliminate poor-performing units or fuel aggressive growth. Skilled team leader and innovative problem solver; adept at leveraging emerging technologies with legacy systems to streamline/automate operations. Proficient at guiding mission-critical project/programs. Enterprise InitiativSolution IntegrationPerformance Management Customer Service Management Strategic & Project PlanningTeam Leadership IT Management Goal Alignment Negotiations SOX Disaster Planning/Business ContinuationProject Management Infrastructure ConsolidatioP&L PROFESSIONAL EXPERIENCE CONCENTRIX CORPORATION, Greenville, SC 3/2012-Present $250M worldwide leader in delivering Contact Center, Technical Support, and Sales Support to Fortune 500 Companies. Senior Director of Global IT (CIO) Provide Executive Leadership for global Information Technology team servicing 8000+ employees. Responsible for delivering systems and services across 24 corporate locations in 12 countries. Identify, justify, and drive technology advancements that will deliver innovation and efficiencies to our Fortune 500 customer base. Work with major Equipment and Service Vendors to find innovative solutions that will enhance competitive advantages. Drove successful implementation of global Tier 1 MPLS Network utilizing SIP trunking for voice, data, and video services. Will deliver annual cost reductions exceeding $2M. Planned and directed corporate upgrade to Exchange 2010, and the global migration to a single domain from more than 20 domains. Executed flawless, on-time delivery of technology solutions for the launch of numerous major clients. Developed and began implementation of far-reaching initiatives to bring efficiencies and consistency to eight diverse companies acquired during a 4-year period. Projected reductions to OpEx in excess of 20% resulting in more competitive cost structure. Executed program to bring all company locations to achieve PCI-DSS Compliance. Planned and drove integration of global M86 Web Filtering solution expected to deliver 40% cost reduction in bandwidth costs. NBC UNIVERSAL, New York, NY 2007-2011 $20B worldwide leader in providing broadcast and cable networks and award winning studio content. Vice President/Director of Network Distribution Direct teams responsible for high-quality delivery NBC and Telemundo broadcast networks as well as 11 Cable networks including MSNBC, CNBC, USA, Bravo, Oxygen, SyFy, Universal HD, Chiller, Sleuth, MUN2, and Universal Sports. Top Technology Executive responsible for interfacing with all Affiliate Engineering Management. Negotiated with Telecom, Service providers, and Equipment vendors to increase service availability and achieve $2M reductions in MRC and $5M+ in equipment upgrades. Cultivated relationships with internal and external client executives to ensure exceptional SLAs. LARRY D. HARMON Page Two email@example.com Led successful upgrade of all broadcast networks to leading edge MPEG-4/DVB-S2 HD distribution platform. Directed teams responsible for the flawless delivery and distribution of the highest rated Beijing Summer Olympics and Vancouver Winter Olympics. Reduced expenses and capital spending in excess of 20% to meet the challenges of lower revenue projections during the current recession. Drove technology and procedural improvements necessary to increase network reliability to an average 99.999% availability. Responsible for oversight and management of numerous equipment and service vendors with contracts in excess of $25M. NEW FRONTIER MEDIA, Boulder, Colorado 2002-2007 $60M national/international provider of video broadcast channels and video-on-demand services. Vice President of Technology & Broadcast Operations Led 55-person management/technical team to create and deliver high-quality media products/services. Devised/implemented successful media/service launch strategies and presented proposals to senior leaders. Oversaw all aspects of infrastructure support. Planned/managed $9M consolidated operating budget with $2M annual capital budget. Transformed Internet business profitability by overhauling websites and Internet architecture that enabled 95% manpower reduction and annual savings of more than $5M. Spearheaded 8-month technical facility rebuilding project that was completed on time, $1.8M under budget, and with no service disruption. Slashed expenses by $1.4M by reviewing and renegotiating all telecom, satellite, and equipment procurement/maintenance contracts. Incorporated robust disaster recovery plan to ensure seamless operations during catastrophic incidents and internal controls to achieve compliance with Sarbanes–Oxley (SOX) regulations. ECHOSTAR COMMUNICATIONS CORPORATION, Cheyenne, Wyoming 1998-2002 National provider of satellite television and parent of DISH Network with $10B in annual revenue. Director of Broadcast Operations Oversaw 100+ personnel to craft comprehensive programs to expand customer base/reduce costs. Managed operations to ensure delivery of high-quality entertainment services/programming to 7M subscribers. Partnered with engineering teams, service providers, customers, and vendors to execute strategies. Identified and resolved service outages/complications. Collaborated with quality assurance unit to test new service initiatives. Planned/managed $15M operating and $80M capital budgets. Enhanced channels from 200 to 900 and expanded subscribership from 1M to 7M in 4 years. Formulated strategies to improve processes/procedures/training that resulted in 20% reduction in operating expenses and 40% improvement in employee retention. Upgraded performance with 30% fewer outage minutes per channel per year. Instituted robust performance standards and metrics that helped gain 2 JD Power Awards for Best TV Service Provider. LARRY D. HARMON Page Three firstname.lastname@example.org GENERAL TELEPHONE & ELECTRONICS (GTE), Colorado Springs, Colorado 1985-1998 Telecommunications system providers with $20B in sales; merged with Nextel to form Verizon. Director of Service Operations—GTE Services Corp. (1996-1998) Managed team of 250 in all facets of service administration, field engineering and technical support, customer service, logistics, and training. Planned annual operating budget. Served on teams to design/propose major contract bids. Oversaw administration of existing contracts. Obtained 20% profit margin on sales of $25M, which grew 30% in only 2 years. Organized and documented procedures resulting in successful ISO 9001 Quality Certification. Performed root cause analysis to ascertain common service call issues that reduced return service calls below 10%, which led to 1996 Help Desk Institute Excellence Award for Customer Service. Regional Manager—GTE Government Systems (1993-1996) Coordinated 9-person team to manage 200 field engineers to maintain telecommunications systems across 22-state region. Directed training initiatives and mentored leadership team. Oversaw equipment procurement and devised strategies for resolution of large-scale technical issues. Streamlined business processes and improved asset allocation to deliver $750K in annual savings. Led service organization consolidation after acquisition of CONTEL. Area/Field Service Manager—GTE/CONTEL/American Satellite (1985-1993) Led team of up to 160 to deploy and support technology and telecommunications systems. Planned and managed budgets of up to $15M. Oversaw team member performance and professional development. ADDITIONAL EXPERIENCE Field Engineer, SATELLITE BUSINESS SYSTEMS, Minneapolis, Minnesota Satellite Communications Technician/Supervisor/Manager, UNITED STATES AIR FORCE EDUCATION Bachelor of Science in Organizational Management Colorado Christian University, Colorado Springs, Colorado Associate of Science in Radio Communications Technology/Electronics Community College of the Air Force, Maxwell Air Force Base, Alabama First-Class RF/NonRF Endorsement National Association of Radio and Telecom Engineers PROFESSIONAL DEVELOPMENT Air Force Officer & Senior Leadership Training Program ~ EchoStar Leadership Development Program Military Satellite/RF Training ~ IBM Mainframe Training ~ Nortel Enterprise Switch Training Management Development ~ Financial Management PROFESSIONAL AFFILIATIONS National Association of Radio and Telecom Engineers ~ National Association of Broadcasters Society of Broadcast Engineers ~ Association for Field Service Managers ~ Help Desk Institute
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