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Date Created: 12/22/15
MARK A. ROSCHE Wake Forest, North Carolina, 27587 • 919-809-2956 • email@example.com http://www.linkedin.com/in/markrosche SUMMARY A Senior Certified Project Manager with an outstanding record of success leading all aspects of projects from concept to market delivery to the healthcare, financial and computer industries. With an expertise in the project management processes, I am skilled at aligning technology with business strategy and have created and been an instructor for project management development, change management, mentoring and coaching. You will also find I have a creative thought process, a poattitude in all situations, a collaborative drive, the ability to educate others, and lead your development teams and influence an efficient workforce. AREAS OF EXPERTISE Thought Leadership Project Management Application Development Leadership Development Outsourcing / Offshoring Change Management Mentoring Coaching Problem Solving Curriculum Development PMP Certification Instructor Data Networking Instructor PROFESSIONAL EXPERIENCE Cisco Systems - Research Triangle Park, NC October 2007 – August 2012 Senior Software Development Project Manager, PMP Designed curriculum to d rive cultural change from traditional Waterfall Development Methodology to Agile. Course content addressed Requirements Backlog, 2-week sprints, Burndown Charts, Weekly Development Demos and Backlog Reviews. This course used the Rally Agile Development Tool. Managed a collaborative effort between the Cisco GTRC (USA) and WIPRO (India) Technical Support Teams to improve technical support processes reducing case handling time from an average of 60 hours to an average of 16 hours and improved WIPRO's SLA success rate from 21% to 82% and was given a CAP Award Eliminated organizational single-points-of-technical failure in the India development team by creating a Technical Lead Development Program to grow technical leadership skills by rotating junior software developers into team lead positions to manage software releases Modernized the OnRamp application framework to include Approver Management, Transaction Logging and Resource/Request Modules to end a year of SOX Audit failures and was given a CAP Award Assumed project management ownership of the new ICCM Application Portfolio/MEMS Project which was a foundational step in creating a new Configuration Management Database (CMDB) to end-of-life six systems of record throughout the company in support of change and configuration management operations Utilized Thought Leadership to create the RTP IT Mentoring and Personal Development Program to address employee feedback from the Pulse Survey Mark Rosche firstname.lastname@example.org page 2 North Carolina Software Support Consulting - Wake Forest, NC September 2006 – September 2007 RBC Bank Software Development Project Manager, PMP Project managed the data mining and extraction of critical customer information from 62 remote applications for consolidation into a single system of record, PeopleSoft eGL application Directed the collaboration and management of cross-functional ETL project teams from the United States and India Keane, Inc. - Durham, NC April 2004 – September 2006 Lab Corp Senior Software Development Project Manager, PMP Provided technology leadership by implementing HL7 / EDI Reference and Cooperative Lab Interfaces between LabCorp Laboratories, Doctor Offices and Hospitals and managing the integration and implementation of laboratory patient information into Enterprise Full Practice Management and EMR software Led the Vendor/Customer/Lab relationship to define and implement the necessary hardware and software upgrades to existing computer systems infrastructure to support HL7 Interfaces Technisource Consulting - Richmond, VA June 2003 – April 2004 Capital One Research & Development Project Manager Delivered project management leadership while developing and deploying the implementation of the innovative PAR (Post Attrition Retention) product driving over $1,000,000 of retention revenue Managed a cross–functional project team of Line and Business executives, software developers, call center and outbound telemarketing, print and direct mail, legal and marketing personnel to drive the PAR Project to a successful conclusion IBM - Research Triangle Park, NC September 1998 – May 2002 Research & Development Project Manager Demonstrated project management leadership for the Network Hardware Division brand- defining Ethernet switches developed and delivered through a culturally diverse, worldwide team of software developers in the United States, Japan, England, Israel and India Provided curriculum development and implemented the IBM Channels Reseller Training Program and Lead Technical Instructor in the United States and for the IBM Networking the Asian Pacific Resellers in Singapore Created and implemented the GBC Business Development Strategic and Tactical Implementation plan to accompany the IBM Top VAR Program. The Business Development Strategy focused on individual resellers and helping them generate $25,000 of sales of IBM technologies each month EDUCATION Master of Business Administration Regis University • Denver, Colorado Bachelor of Science in Business Management Rutgers University • Camden, New Jersey Project Management Professional (PMP) Certification
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