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Date Created: 12/22/15
Philip Austel Concord, CA 94518 Home: 925-676-5165 Cell: 925-202-3116 email@example.com Information Services Professional A passionate and persistent software engineering leader with 20+ years of experience. Applies analytical forward thinking and problem solving to ensure consistent operational integrity. Partners with all levels of management to optimize growth opportunity through short-term, long-term strategies toward vision realization. Adjusts quickly to new challenges yielding timely and cost effective solutions. Works independently to ensure agile application development through hands-on troubleshooting and data recovery processes. Owns all responsibilities while cultivating the talents of a successful team dynamic. Skills include: Internet, Intranet, & Web Technology Computers & Computer Services Data Processing, Production, & Operations Management Team Facilitation Telecommunications Career Highlights Accenture LLP, Palo Alto, CA 2011-2012 Functional Specialist/Business Analyst (Contract with VMware) Facilitated issue resolutions in beta and user acceptance testing, and performed portal upgrade data processing to merge new and old portals. Served as Subject Matter Expert (SME) to an offshore team in India through schedule synchronization and language barrier navigation. Accenture LLP, San Ramon, CA 2010-2011 Senior Technical Architect (Contract with AT&T) Led a team of nine programmers in Tier 3 client support (5,000-user base) as a SME. Produced in-house java application to generate 100,000 service orders an hour from nine separate legacy order capture systems and created web-based user interface to manage order flow. Reduced lines of code 80% and resolved 22,000 error fallouts in PeopleSoft CRM. AT&T, San Ramon, CA 2004-2010 Technical Architect/Senior Technical Architect Responsible for the internet order management team to serve four million Dial-up and ten million DSL subscribers in 13 states through PeopleSoft CRM 8 and Oracle 10g RDBMS in an IBM AIX environment with developed java applications, People Code, and shell scripts. Performed high-level design, estimation, and analysis of system enhancements during outsourcing development. 1 of 2 Philip Austel Home: 925-676-5165 Cell: 925-202-3116 firstname.lastname@example.org Career Highlights (Continued) KFORCE, Inc., San Ramon, CA 2003-2004 Technical Architect (Contract with AT&T) Managed Vantive 7 and 8, and Oracle 9i RDBMS in Solaris environments with PL/SQL, perl, Java, and shell script applications. InfoStaff Services, Inc., San Ramon, CA 2002 Senior Technical Architect (six-month contract with AT&T) Managed billing systems for several million subscribers in 13 states, through PL/SQL, ProC, perl, Java, and shell scripts for Oracle RDBMS in Solaris environments. Ultimate Technology, Walnut Creek, CA 2000-2002 Project Manager Directed web-based aggregated service portals using Sun Microsystems iPlanet Application Suite to design, develop, implement, and test: mail, calendar, news, weather, and home automation maintenance for Shell Energy Services, LLC. SBC Internet Services, San Francisco, CA 1998-2000 Senior Technical Director Orchestrated web-based application conversion to the latest J2EE-compliant iPlanet 6.0 and managed multiple software development projects to streamline ordering and provisioning, customer care, and billing applications. Pacific Bell, San Ramon, CA Prior to 1998 Programmer / Analyst Supported usage-processing systems as a COBOL programmer for a toll free 800 number phone services rating module. Used SAS and Visual Basic to create test cases for a 30 million end-customer billing system. Technical Training Object Oriented Design & Programming Visual Basic (versions 3, 4 & 5) C & C++ Microsoft NT Support Microsoft SQLServer Administration Java JCLCOBOL SAS (MVS) REXX Clist MVS ISPF Dialog Education B. S. in Biology, Baylor University, Waco, TX 2 of 2
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