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Date Created: 12/22/15
LINDA M.R OSS ,MBA Gilbert, AZ 852480-628-1564 email@example.com E XECUTIVE PROFILE Accomplished healthcare executive with extensive experience in operations and project management with a solid work history. Documented success in creating visionary plans, development of innovative programs, and solutions to meet clinical, operational, and improvement goals of the modern healthcare organization. Possesses a successful track record of service excellence and leadership with cross-functional teams to generate optimal productivity for their departments. Successful in building and fostering relationships with community partners, healthcare organizations, Boards, government officials, public agencies and other healthcare stakeholders. Recognized throughout career for creative, intuitive decisions and exemplary leadership and operations performance. C ORE SKILLA REAS Strategic Operations Planning & Execution Organizational Mission & Vision Building Multimillion-Dollar Budget Administration Regulatory Compliance & Quality Control Critical Project/Program Management Technology-Business Analysis/Alignment Team Building, Mentoring & Leadership Strategic Business Partnerships & Alliances P ROFESSIONAL EXPERIENCE HEALTHC HOICEARIZONA–P HOENIX,AZ–A UGUST 2010-O CTOBER 2012 Director of Network Services Oversaw Network Services activities by directing a team of 20+ on contracting and contract management. Lead staff in new provider orientation, site visits and communication to providers, problem resolution involving providers, training on health plan policies, and other service excellence initiatives. Manage all provider/contract information and databases, providing insight, leadership and recommendations on inquiries and claims issues. Submitted strategic plan and network documents to the corporate office and AHCCCS. Developed and launched large-scale Territory Provider Service Realignment initiative. Played critical role in award of Medicare bid for business development within a new county. Served as a key catalyst in securing training and critical reports created for Network department involving new medical management software effectively managing and tracking department performance. Instilled structure and organization within the department by revising policies and procedures. Program Development Director / Contract Compliance Officer / Marketing & Early Periodic Screening and Diagnostic Treatment (EPSDT) Director Hired to play key role in optimizing new/existing program and service excellence opportunities for network, members, and internal staff. Managed 15 direct staff and reported directly to the CEO. Held concurrent/ overlapping leadership positions to meet the company’s need for cross-functional leadership. Functioned as the primary liaison between Health Choice and Medicaid agency on all contract, compliance, and operational matters fostering effective communication channels. Interacted with senior leadership and other strategically important team members in strategic planning processes, progress reporting, and the development of customized solutions for key goals. Created after school health and wellness program “T.H.A.N.X.” (Think Healthy About Nutrition and Exercise) for children in grades 1-6. Compiled, wrote, and submitted all EPSDT Medicaid requirements, including quarterly reports, annual work plan, and annual evaluation in a timely manner with zero derogatory remarks or agency actions. Achieved perfect audit score with zero recommendations for the EPSDT department during Medicaid Review. Coordinated efforts for implementation of MyHealthDIRECT (online scheduling tool) into high utilization, contracted network provider offices. (continued) LINDA M.R OSS ,MBA –PAGE2 480-628-1564 firstname.lastname@example.org ARIZONAA SSOCIATION COMMUNITY H EALTC ENTER–P HOENIX,AZ–JUNE 2004 – AUGUST2010 Chief Operations Officer / Chief Financial Officer / Executive Director Served as Chief Operations Officer for 5 years and transitioned to Chief Financial Officer under new leadership in 2009 while retaining shared services operations. Managed budget of over $1 million, directed 35 direct and indirect staff. Collaborated with CEOs, Medical Directors, COOs and CFOs of 36 statewide association members across 150 sites. Provided executive leadership and service and played integral role in strategic planning, program implementation, and problem/issue resolution to meet organizational/membership goals. Responsible for grant management. Facilitated presentations to Board of Directors. Developed and effectively maintained external relationships with state agencies, elected officials, community partners, and local businesses to advance the mission of the Association and community health centers. Involved directly in advocacy and lobbying for members at the local, state, and national levels; visited the State Capitol and Washington D.C. to speak with Congressional leaders regarding members’ healthcare issues. Served as interim CEO during CEO’s 8-week leave and frequently functioned as the organizational representative on behalf of the CEO at national meetings. Served as the CEO’s primary advisor regarding administrative and board matters. Critical leadership role advocating and implementing effective training programs for the Association’s 4-state conference. Increased attendees and related revenues every year. Secured $2 million for a community health center through resolution of Medicaid reimbursement issue. Development and implementation of Physician Recruitment Program that achieved status as a service excellence program effectively achieving the organization’s goals. M OTOROLA,GEG/SPS,F INANCE ANR&DD EPARTMENTS–A RIZONA–1982 - 2003 Business Manager (prior positions included Financial Analyst, Production Control Manager and Project Manager) Built distinguished record of achievement and excellence with advancement into increasingly responsible positions. Directed team of 10, managed multiple operations and financial functions, and maintained full fiscal responsibility for several R&D and Engineering departments across worldwide locations (budget of over $50 million). Conscientious and responsible in meeting budget parameters. Recruited, hired and trained team of over 200 employees. Held Secret Security Clearance. Created and maintained expense and capital budgets, actual versus budget analysis, variance reporting and general ledger journal entries. Saved up to $1 million in cost expenditures by identifying and correcting multiple erroneous purchase orders. Decreased expenses 20% through cost-effective vendor negotiations. Led major relocation initiative and contributed significantly and effectively on shutdown of fabrications operations within required timeframe, including deployment of employees/equipment and financial activity management. PROFESSIONAL D EVELOPMENT Master of Business Administration, Health Care Management REGISUNIVERSIT–BOULDER,CO–2008 Master of Science in Project Management GEORGE WASHINGTONU NIVERSI–P HOENI,AZ–1999 Bachelor of Science in Business Administration / Bachelor of Arts in Business Management UNIVERSITY PHOENIX–P HOENI,AZ–1996 DESIGNATIONS & PROFESSIONAL AFFILIATIONS: Adjunct Professor, University of Phoenix. Approved to facilitate over 20 Business and Healthcare courses. Visionary/Board Committee Member, Arizona Foundation for Eye Health Board of Directors Member, Keogh Health Connection Member of American College of Healthcare Executives (ACHE)
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