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Date Created: 12/22/15
Kathy S. Farmer Burke, Virginia 22015 703.407.8919 KathySFarmer@gmail.com www.linkedin.com/in/kathysfarmer/ IT CORPORATE SYSTEMS MANAGEMENT Accomplished IT management professional with 20+ years of experience in IT leadership and corporate software development. Was part of the IT management team that launched the first satellite radio company, XM Radio, and am looking for another professionally rewarding position. Ability to excel in diverse technical environments using a variety of platforms, software, databases, and methodologies. Proven successes managing people, and managing the development and support of applications in a variety of industries (telecom, banking, broadcasting, accreditation, web development). Entrepreneurial spirit, positive attitude, and a creative approach to problem-solving. IT Management Application Development Start-up Experience ERP/Financial Applications Corporate Systems Merger/Acquisition Experience Project Management PROFESSIONAL EXPERIENCE COMMUNITY HEALTH ACCREDITATION PROGRAM (CHAP), Washington, D.C 2009 - 2012 CHAP is an independent, non-profit healthcare accrediting body. It was the first accrediting body for community-based health care organizations in the U.S. and was created in 1965. Director - Information Technology Responsible for all technical aspects/decisions of the organization Position Highlights and Key Accomplishments: Was selected and participated with the Board of Directors in a major Scenario Planning conference where we used this strategic planning method to make flexible long-term plans for the organization.. Established and chaired the Change Management committee and the Data Governance committee. Developed and managed the technical portion of the operating and capital budgets. Led all software and vendor selections, and developed the IT Corporate Systems Development Strategy with a major focus on application integration and consolidation. Responsible for iMIS membership software upgrades, documentation and customized user training. Worked closely with the management team to understand and optimize our accreditation process. Managed all IT projects / upgrades, most recently an ERP selection/implementation to SAP B1. Established a Customer Satisfaction team that used surveys to target / improve organizational problem areas, resulting in a satisfaction rate that improved from 89% to 99% in one year. Led the upgrade of the primary corporate application used by the organization for accrediting the healthcare organizations which included creating the RFP, the implementation partner selection process, and managing the vendor. Responsible for the development of the Disaster Recovery/Business Continuity plan which included identifying co-lo facilities (warm-site) options. Recommended a major rewrite of our web site and participated in the design and content creation. This project incorporated search engine optimization (SEO), branding, and content management software selection. The web site received the 2011 Communicator Award for Maintaining Excellence for Charitable Organizations. Responsible for the help desk that provides technical support for the headquarters’ staff, the site visitors at the customer sites around the country, and our external customers. Establish IT policies, procedures, forms, and Service Level Agreements (SLAs). Managed outsourced vendors / functions. 1 Kathy S. Farmer SIRIUS XM RADIO, Washington, D.C. 2001 - 2008 Two merged satellite radio businesses: Sirius Satellite Radio and XM Satellite Radio with more than 18 million subscribers. Director - IT Operational Excellence / Director - Back Office Applications Was recommended to XM by an Arthur Anderson partner for leading this area of the organization. Responsible for the corporate systems that supported Finance, Legal, Marketing, HR, and Broadcasting. Position Highlights and Key Accomplishments: Responsible for the delivery of most of the corporate applications necessary for a successful, on-time launch of XM Radio. Worked closely with our business users/partners/vendors/system integrator to achieve this. Responsible for the full System Development Life Cycle ( SDLC ) for the following corporate systems: ERP/Financials (Lawson), Partner Settlements, Royalties, Tax, Enterprise Reporting, Hyperion products, A/R & Billing (Oracle Portal), Purchasing,Treasury, Expenses (Databasics), Payroll & HR (ADP), Employee Stock Purchase, Lease, Document Management Systems, and Supply Chain. Responsible for the development / support of a supply chain system which used EDI and ETL to interface with over 4,000 Original Equipment Manufacturers (OEM) and Retail Partners. Served on the Pre-Steering/Steering Committees which were established to determine application development priorities/strategy working within the budget. Designed and managed the development of a process that controlled revenue leakage. Reviewed/approved SOWs/software contracts. Negotiated terms/conditions/cost with the vendors. Established IT Standards and tailored them to adhere to Sarbanes-Oxley and PCI requirements. Responsible for managing project managers, engineers and vendors on multi-million dollar projects. Managed the development and support of over 65 interfaces between various IT applications. Brokered a relationship between NASA and XM for a mutually beneficial partnership. In appreciation, NASA included me as a VIP guest at the August 2007 launch of the Space Shuttle, Endeavor. Worked with internal, external and General Motors auditors. This included audit responses and quarterly reviews of all Sarbanes-Oxley applications. Led XM’s pre-merger IT preparation (application/interface inventory, configuration management information collection, application rationalization criteria, current costs of ownerships, policy reviews). Was a participating member of the Forrester Information & Knowledge Management Council and did extensive research for the IT VPs and the CIO on various IT disciplines and best practices. ICONIXX, Bethesda, Maryland 2000 - 2001 A web development/B2B solutions provider startup company. Director – Management Information Systems The goal in this position was to merge 5 separate companies with a total of 450 employees into operating as one entity. Managed the entire corporate technical structure. Position Highlights and Key Accomplishments: Managed application development/support, network operations (e-mail), infrastructure, build-outs, phone systems and the Intranet / Internet web sites. Responsible for software licensing compliance, the technical operating and capital expense budgets for the entire company, and all ISP/T1 contracts. Hired to “bring order to chaos”. Established IT Service Level Agreements (SLA), organized the corporate help desk, outsourced firewall monitoring, and established software/hardware standards. Integrated all of the MIS individuals to work as one cohesive team working towards common goals. Responsible for converting the financials from the acquired companies into Lawson Financials. 2 Kathy S. Farmer CABLE & WIRELESS (C&W), INC., Vienna, Virginia 1990 - 2000 A $1.5 billion telecommunications and web hosting company with 50,000 employees worldwide Senior Manager - Financial Technical Support / Manager - Financial Information Systems Managed all IT corporate systems development/support for finance, credit / collections, network traffic and revenue reporting, carrier, and timesheet systems. Managed 15-20 internal technical staff and 12-18 contractors. Position Highlights and Key Accomplishments: Led a multi-million dollar project to replace all legacy financial applications with an ERP solution. Coordinated the requirements gathering, business case, software and implementation partner RFPs, and software vendor/implementation partner selection process. SAP was selected to replace our GEAC financials. Became the SAP Project Advisor and served on the C&W SAP steering committee. Was the C&W USA IT representative on the Global Operations-Finance initiative. The goal was to enable C&W plc to operate as one entity as opposed to several standalone international companies. Selected to be one of the four members of the Corporate Data Warehouse Council Designed/managed the development of an AutoDialer application which increased the daily number of calls placed to delinquent customers, resulting in the collection of an additional $1.8 million in the first year of operation alone. Received recognition and a President’s award from the Collections Director, Controller, and CFO at an off-site appreciation function. Managed a project that converted over 300,000 customer accounts from a homegrown A/R system to the GEAC A/R system, interfaced with four billing/order entry systems, and required extensive tuning. Responsible for the design/management of a process that compared exchange carrier electronic bills with actual network traffic in a granular level, allowing Finance to audit/dispute charges ($80M/month) more precisely. The software costs were recouped within the first few months of operation. Selected to manage the development of the company’s first artificial intelligence application which was used to optimize the mix of products/services/features for customers based on their needs. Managed the development of a Knowledge Based System that generated sales leads using natural language querying to access the information. PERPETUAL SAVINGS BANK, F.S.B. Alexandria, VA 1984 - 1990 A savings and loan that was later sold to Crestar. Manager - Financial Systems Support / Senior Applications Systems Analyst/Programmer User liaison between Systems and Finance. Responsible for the G/L application and all interfaces. Position Highlights and Key Accomplishments: Responsible for fine-tuning the Dun and Bradstreet (DBS) financial applications, and delaying a $2.4 million CPU upgrade. Including cost of funds, delaying this upgrade saved the company $1.15 million. Responsible for the technical selection/implementation of the bank’s first MVS application; the DBS G/L system. Converted the existing G/L data into the DBS G/L system and provided support. Managed a Consolidation project that consolidated 24 smaller corporations into the G/L. Established MVS standards as the Bank was converting their mainframe OS from DOS to MVS Elected as the Dun and Bradstree Mid-Atlantic Technical Chairperson. Provided vendor with software performance improvements. Gave numerous system efficiency presentations at user conferences. EDUCATION & CREDENTIALS B.S., Information Systems Management - State University College at Buffalo, Buffalo, New York Coursework toward a Business Degree - Miami University, Oxford, Ohio Web Management Certification - George Washington University, Washington, D.C. Member of Women in Technology 3
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