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Date Created: 12/22/15
LAWRENCE Z. FLESHMAN Lincoln, CA 95648 E-mail: email@example.com Phone: 916 396-2642 Profile General Management: Consistent track record of successfully applying analytical and leadership skills to operations and general management in the transportation industry. Strengths in the following areas: Inspirational Leadership - a natural ability to energize and motivate a team with a focus on coaching team members to exceed objectives while leading like organizations in employee satisfaction survey results Operational excellence - through restructuring and process improvements, repeatedly reduce costs while improving customer satisfaction and increasing revenue Relationship management - effectively manage complex relationships with labor unions, regulatory and standards bodies and outsource partners for win-win outcomes as part of day-to-day operations and a large-scale merger, as well as leading a successful start-up venture Global perspective - international experience and past accountability for worldwide initiatives Matheson Vice President, Matheson, Inc. Sacramento, CA Postal Services / Responsible for all financial and operational aspects of the fifth largest trucking company serving the Flight Extenders USPS generating $53M in annual revenues while supporting the growth the Flight Extenders business 2009 - 2012 unit to over $38M. Reduced operating expenses by over $3M annually through streamlining operations and strengthening leadership, while improving on-time performance and safety results. Growing the aviation side of our business adding to our list of satisfied airline customers. All Elements, Inc. Owner / President, Puroclean SacMetro Restoration Services Company, Lincoln, CA 2005 - 2009 Responsible for all financial and operational aspects of a property restoration company serving Northern California. Led a 33% growth rate each year, 2005 – 2009. All Elements, Inc. Principal Consultant, All Elements, Inc. Transportation Operations Consulting Transportation Responsible for providing transportation operations consulting to the transportation industry. Operations Transportation industry clients include – airlines, ground handlers, and logistics companies. Consulting Business development for an automated baggage loading solution – Grenzebach Corporation. 2007 - Present AIR CANADA General Manager, Airport Operations – USA Region 2003 to 2005 1999 – 2005 Accountable for airport operations for Air Canada’s 40 stations across the USA including leadership of the 300 Air Canada employees and management of multiple third party service contracts with a total operating budget of $150M. Upon assuming this position, led a restructuring initiative that resulted in cost reductions while achieving customer service ratings that were the highest of all Air Canada regions. Highlights: Produced a 15 % reduction in overall costs by leading the renegotiation of all US service contracts. Produced a 15% reduction in labor costs through a renegotiation of Air Canada’s contract with the International Brotherhood of Teamsters contract. Reduced customer service line wait time by 33% by negotiating with the Federal Transportation Security Administration to approve curbside check-in. General Manager, Lester B. Pearson Int’l Airport, Toronto, Canada 1999 to 2003 Directed all airport operations for Air Canada’s largest hub, managing over 3,000 staff, with 350 daily departures, managing an operating budget of $280 million. Led the integration of Air Canada and Canadian Airlines operations as part of the merger. Over 3 years, all dimensions of performance improved significantly. Highlights: Led the implementation of Six Sigma concepts into the culture resulting in significant improvements in all customer satisfaction measure, Customer line waits reduced by 15%, Courtesy and Friendliness of agents increased by 10 points, Baggage deliveries improved by 30 points. Developed a culture of accountability from senior managers to front line staff through establishing clear measurable objectives, consistent monitoring and follow up with corrective action plans resulting in a 15 point improvement in on-time performance, 33% improvement in baggage handling performance, while creating consistent lines of communication with front line staff through regular performance meetings. Guided labor strategy with four union locals based in the CAW & IAMAW. This effort created clarity of roles and responsibilities while limiting the opportunity fro friction in the workplace. Directed operational protocols to meet FAA and Transport Canada security directives; represented Air Canada in the development of new protocols complying with FAA and Transport Canada security directives following 9/11. United Airlines General Manager, Dulles International Airport, Washington, D.C. 1995 – 1999 1977 - 1999 Directed operations for the fifth largest hub of a major carrier. Planned and administered an annual operating budget of $93 million. Overseeing all financial and contractual functions. Managed customer service, cargo and baggage handling, maintenance, and safety, led a staff of 1,500. Restructured organization and empowered management to assume accountability, moving Dulles from 5 place standing to 1 place standing in Hub operating performance and customer satisfaction surveys. Achieved the highest company-wide employee climate survey rating of any Hub location through an aggressive cultural leadership-training program for front line managers. Spearheaded the establishment of an in-house customs and immigration facility, significantly reducing connecting and processing time for international passengers. Director - Government and Postal Sales, Chicago, Illinois, 1994 - 1995 Cultivated relationships to expand business with the United States Postal Service, United Airline’s largest customer. Increased market share from 21% to 26%, generating $270 M annual revenue. Directed regional sales managers in instituting customer-oriented partnerships between United Airlines and the U.S. Postal Service. This cooperative approach resulted in a $52M increase over prior year revenue. Manager - Cargo Service Planning, Chicago, Illinois, 1993 - 1994 Established and implemented operational strategies and corporate marketing plans for a worldwide delivery cargo system for United’s $950M cargo business, in compliance with FAA regulations and ATA/IATA Industry standards. Created an automated service measurement system, improving system-wide priority cargo handling by 10% while improving domestic freight transfer at O’Hare by 50%. Early Career Management Positions Manager - Cargo and Ramp Service, Denver, Colorado, 1990 - 1993 General Manager, Kansas City, Missouri, 1989 -1990 Operating Manager - Customer Service, Los Angeles, California, 1985 - 1989 Manager - Station Operations, Redding, California, 1983-1985 Staff Assistant - Budgets and Planning, San Francisco, California, 1982 – 1983 Supervisor - Ramp Service/Customer Service, San Francisco, California, 1977 - 1982 Education Completed course work for an M.B.A., College of Notre Dame, Belmont, California B.S. in Business Administration, California State University, San Jose, California Professional Development includes numerous leadership development workshops and seminars in Total Quality Leadership & Six Sigma
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