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Date Created: 12/22/15
DIANA FOSTER Dfoster1225@gmail.com (C) 305.525.7358 QUALIFICATIONS PROFILE: Innate leader able to orchestrate and manage projects as well as people through strong communication skills. Highly motivated self-starter with diverse experience, high education, and superior drive toward success to benefit both personal as well as organizational goals. Key Strengths ▪ Customer Service Industry Experience ▪ Natural Leadership Qualities ▪ Valuable Recruitment Experience ▪ Ability to Build Strong Working Relationships ▪ Effective Conflict Resolution Skills ▪ Fluent in English and Spanish HUMAN RESOURCES EXPERIENCE HIGHLIGHTS Sofitel Miami Miami, FL Human Resources Manager Jan 2012 – Aug 2012 Temporarily in charge of all Human Resources functions for the hotel during the 3-month absence of the HRD Responsible for Recruitment including international candidates for L1, E2, H1B, and J1 visas Responsible for processing payroll on a bi-weekly basis and for keeping records in compliance with law and company standards Responsible for managing worker’s compensation cases Responsible for delivering orientation and for coordinating other training sessions with corporate trainers based on the evaluation of the ambassadors’ training needs Provide coaching to all department heads and management team members on issues such as progressive discipline, performance management, and general associate relations Advise ambassadors on company policies and procedures, documentation, compensation, benefits, training, as well as general requests and grievances Plan and coordinate all associate relations events Crowne Plaza Dallas Market Center Dallas, TX Human Resources Manager Oct 2010 – Jan 2012 Solely responsible for all Human Resources functions for the hotel with staff of over 140 associates and managers Created a more diverse workforce through thorough analysis of the workforce make-up and implementation of an affirmative action plan Monitored the performance evaluation process and ensured they were administered in a fair and consistent manner Plan and manage the recruitment, interviewing, and hiring processes to maintain staffing levels with qualified individuals Responsible for all employment decisions including hiring, firing and progressive discipline Perform administrative and legal compliance audits to ensure compliance with state and federal laws Advise and guide associates on company policies and procedures, documentation, compensation, benefits, training, as well as general requests and grievances Manage benefits administration including but not limited to enrollment and termination as well as ensuring the accuracy of insurance plan invoices Manage and monitor all worker’s compensation cases from the injury reporting phase until employees’ reach Clinical or Statutory Maximum Medical Improvement (MMI) Provide coaching to all department heads and management team members on issues such as progressive discipline, performance management, and general associate relations Create and implement Local Standard Operating Procedures as needs arise Plan and coordinate all associate relations events Geo Care Inc. Pembroke Pines, FL South Florida State Hospital Sep 2009 – Dec 2009 Diversified Human Resources Internship Completed market salary data research and updated job descriptions Prepared turnover and miscellaneous departmental reports Assisted in employee relations challenges involving disciplinary action Developed an enhanced exit interview process Doral Golf Resort and Spa, A Marriott Resort Doral, FL HumanResourcesGeneralist Mar2008–Mar2009 Redesigned and managed seasonal worker program including initiating and coordinating a new housing contract and transportation service Traveled overseas for recruitment and coordinated the hiring of 120 seasonal workers Guided new hires through orientation and benefits enrollment Provided assistance and follow up on company policies, procedures, documentation, compensation, benefits, training, and development Audited and maintained associate files according to company and government standards Sales Coordinator Jul 2006 – Mar 2008 Event Management Coordinator Jan 2003 – Jul 2006 Front Desk Agent Dec 2002 – Jan 2003 EDUCATION PHR Certification 2011 HRCI Dallas, TX M.S. in Industrial/Organizational Psychology 2008 – 2010 Carlos Albizu University Doral, FL B.S. in Clinical Psychology 1992 – 1997 Universidad Autonoma de Guadalajara Gdl, Mexico
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