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Date Created: 12/22/15
DAN J. DEEG Inver Grove Heights, Minnesota 55077 651-592-2036 • email@example.com SENIOR MANAGER, INFORMATION TECHNOLOGY Highly skilled, visionary, and results-driven Technology Management professional with over 20 years of frontline experience successfully aligning technologies with company goals, leading and motivating specialized teams to consistently deliver optimum performance, and orchestrating significant system improvements. Leverages seasoned interpersonal skills to build and nurture strong relationships with both clients and vendors. Track record utilizing extensive analytical skills to proactively identify operational issues and consistently provide cost-effective solutions. A decisive manager and administrator equally skilled at implementing operational and financial enhancements. Information Services/Systems • Team Leadership & Motivation • Strategic Planning Client & Vendor Relations • IT Procurement • Vendor Negotiations • Budgeting • Proposal Writing Operations Management & Support • DR Solutions Security • Technical Business Analysis Infrastructure Project/Resource Management • Project Prioritization • Cost Reductions PROFESSIONAL EXPERIENCE RONSBERG TECHNOLOGY PARTNERS, Bloomington, Minnesota • 2012-present Providing network integration services with primary focus on data protection, disaster recovery/remediation, intelligent storage solutions, and WAN optimization. Director of Engineering/Solution Design Assist with technical sales designing and implementing of hardware and software solutions to fulfill customer needs. Project lead in managing and coordinating of technical resources. Technologies Utilized: Network Analysis/Monitoring, Storage Intelligence (De-duplication, Replication, Data Protection, Off-site/cloud backups), WAN Optimization MORTGAGE RESOURCE CENTER, Eagan, Minnesota • 2007-2012 65 employees focused on publishing mortgage lending guidelines for 3 of the top 4 lenders with an exclusivity contract for publishing content for Fannie Mae & Freddie Mac. Additionally develop, train and sell on-line and classroom course content for certification training to loan officers and underwriters. Senior IT Manager Oversee, coordinate, and prioritize daily activities of a System Administrator and a SQL DBA with a focus on supporting the company’s production infrastructure hosted at an offsite data center. Track ongoing performance of critical systems including servers, routers, and firewalls and provide rapid response to e-mail alerts. Leverage seasoned financial and negotiating skills to ensure favorable pricing and contracts from a variety of software and hardware vendors. Provide optimum database and hardware infrastructure support by working closely on a daily basis with the product development team. Perform first level phone system support duties. Delivered improved performance and reliability and enhanced website uptimes by implementing a major production infrastructure upgrade. Additionally enabled faster product release updates. Spearheaded the migration of server hardware from a physical to a virtual infrastructure design. Resume Developed and implemented an effective Disaster Recovery plan for customers requiring a documented failover procedure for mission critical systems. Orchestrated introduction of a secondary production environment in an out of state data center to successfully adhere to contractual requirements for a large customer. Facilitated significant improvement in connectivity between company locations with VPN access for remote employees by conducting favorable negotiations with a large Internet data carrier. Technologies Utilized: Windows 20xx, Exchange, CRM, SharePoint, Cisco VPN, Juniper QUESTAR DATA SYSTEMS, Eagan, Minnesota • 2004-2007 Staffed by 125 personnel, the company conducts employee satisfaction surveys for businesses and the hospitality and restaurant industries. Senior Network Manager Directed a staff of 8 including network administrators for Windows and UNIX, SQL database administrators, reporting administrators, and IT help desk support personnel. Provided timely and high caliber support for the company’s internal hardware infrastructure as well as an offsite production facility. Held oversight for an annual $1M operational and capital budget and oversaw development and maintenance of all vendor relationships. Leveraged polished interpersonal and communication skills to effectively lead, motivate, and mentor staff and ensure optimum cross- training and skill utilization. Delivered near real-time processing of customer survey data for analysis and reporting through expert supervision of an Enterprise Data Management project. Additionally provided a near real- time solution for customer data delivery schedules that previously required 24 hours. Achieved and maintained 99.9% up time for web-based and IVR system applications through tough negotiations with a national data center for a 24x7 service level contract to host a web- based survey application supporting multiple divisions. Implemented optimum security and reporting capabilities for compliance standards by negotiating with a national security vendor to install a hosted Intrusion-Detection system for an in-house developed web application. Orchestrated successful transition of the production infrastructure from an existing vendor data center to a new offsite location. Worked closely with a consultant to research and implement an enterprise wide solution that automated numerous processes for data access flow across multiple systems and platforms leading to enhanced reliability and system redundancy. Technologies Utilized: Windows 200x, AD, SQL, SAN, Exchange 2003, Linux, IVR, MS Office TREASURE ISLAND RESORT AND CASINO, Red Wing, Minnesota • 2001-2004 Native American owned Hotel & Casino resort. Network Manager Oversaw 10 direct reports and supervised all aspects of the network and telecom infrastructure for the entire casino and hotel location including system upgrades and technical support across diverse departments. Staff oversight extended to network & SQL administration, engineers, PBX administration, a technical business analyst, and server/PC technicians. Administered an operational/capital budget of approximately $2M and spearheaded all departmental activities including strategy development, budget and cost management, proposal development, resource planning, and systems integration management. Negotiated telecom and software renewal contracts. Cut yearly telecom costs by over $12K, optimized service level agreements, and delivered enhanced service through extensive research and negotiations for long distance and Internet connectivity with a regional utility service provider. Resume Boosted uptime to network resources by introducing a backup core switch to provide for redundancy and failover capabilities. Technologies Utilized: Windows 200x, SQL, SAN, Exchange 2000, VPN, PBX (Avaya), MS Office BARR ENGINEERING, INC, Bloomington, Minnesota • 1998-2000 Information Systems Analyst Adapted a non-industry standard document management application to successfully automate and integrate with client-based systems. Implemented computer-based industry standards meet client expectations. Career Note: Previous experience includes: LAN Administrator with Miller & Schroeder Financial Inc. Technical Customer Service Representative with West Publishing Company Technical Illustrator/Documentation Analyst with Unisys Corporation EDUCATION BA Marketing Management University of St. Thomas, St. Paul, Minnesota TRAINING/SELF-DEVELOPMENT Ongoing attendance at technical seminars in Security, Storage, Project Management, Service and Support. Completed training for technical management and contract negotiation. TECHNICAL PROFICIENCY Hardware: Dell Servers, Telecom phone systems (PRI, SIP), laptops, PC’s, switches, VPN/firewalls, printers, routers • Software: MS server 20xx, MS workstation 7, MS office suite, SharePoint, VMware, Exchange 20xx, Active Directory, Symantec Backup Exec, DR/Business Continuity, AppAssure, WAN Optimization, Anti-Virus, Sendio spam filter, Cisco VPN client, IVR, CRM Resume
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