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Date Created: 12/22/15
C ARL T OPE Indianapolis, Indiana 46259 H: 317-402-2116C: 317-605-4023 firstname.lastname@example.org Field Service Manager Solid technical background combined with an exceptional ability to manage multiple troubleshooting, installation, repair and training projects effectively and in a timely manner. Swiftly comprehends the “big picture” and executes the boldest of organizational visions. Superior communicator, easily interacts with executives, regulatory agencies, clients, vendors and staff. Experienced team builder. Conversational in Japanese. Core competencies include: Total Customer Focus Vendor Relations Team Leader International Experience Technology Deployment Quality Assurance TSA Background Check Adaptable Problem Solver Excellent People Skills C ERTIFICATIONS/EDUCATION Bachelor of Science Business Management/IT Western Governors University 2012 CompTia Net +, 2007 CompTia A+ OS and Hardware, 2006 U.S. Marine Corps Staff Non-Commissioned Officers Academy 1985 P ROFESSIONAL E XPERIENCE SIEMENS GOVERNMENT TECHNOLOGY: 2007 – 2013 Field Service Technician (Detect Award for Service Beyond Expectations, 2008) Technology Deployment: 1 of 2 Technicians directing the startup & site acceptance of all carryon and passenger screening equipment at the new Indianapolis Airport opened 11/12/2008. Managed the team that decommissioned and shipped all screening equipment to OEM from the old Airport. Managed the demands of multiple OEM in a third party service provider environment. Oversee installation and service of Rapiscan dual view baggage X-ray and Reveal CT80DR CT machines , also G.E. Itemizers and Smiths 400B explosive trace detection equipment. Responsible for scheduling the service of 20 X-Ray, 6 CT and 48 Explosive Trace Detectors spread out over 2 airports. L1 biometric Kiosks using IBM websphere, Cisco VPNs with Crossmatch and Viisonic fingerprint scanners along with Panasonic Iris cameras. VOLLMER AMERICA: 1998 – 2007 Field Service Engineer Total Customer Focus: Vollmer America had only 9 fulltime employees nationwide providing precision measuring solutions for a wide variety of applications; I acted as consultant, application/service engineer & sales engineer in order to hold onto our customer base. Collaborated with quality engineers, production supervisors, in-house maintenance personnel & operators to ensure understanding of performance parameters & routine maintenance requirements. Flawlessly arranged, tracked, scheduled and performed maintenance and calibration for 200+ devices across a 12-state area valued at $10 Million. Evaluated each facet of installation operations and provided recommendations for improvements in procedures, products and equipment. Continued … Carl Tope Résumé / Page 2 P ROFESSIONAL E XPERIENCE (continued) SAGIAN: 1997 – 1998 Installation Specialist International Experience: Using my knowledge of the Japanese language and culture, I became the point man for installations in Japan of Clinical Robotic systems. Over a period of 8 months I installed 4 Systems and trained local Engineers on the system to facilitate the installation of more units. Installed automated laboratory test stations for the large-scale research of drug interactions or batch processing of patient samples. Wrote training documentation for sales that outlined the capabilities of the system increasing customer satisfaction by clearly communicating the performance parameters. BAXTER: 1989 – 1997 Senior Field Service Engineer (Team Player of the Year 1994 & 1996; Special Recognition for Software Development, 1995) Adaptable Problem Solver: Seeing the need to automate weekly tasks and save money, I converted our paper Time and Expense forms to exact copy MS Excel-based Spreadsheets with macros that backed up & re-formatted the master copy for use and then emailed completed forms to managers, decreasing time to fill out weekly reports, increasing accuracy and boosting archiving capabilities for a cost savings of over $35k/yr in FedEx costs alone. As the manager of this project I had to build a team with members from Accounting, IT and Field Service management. I also wrote training documents and trained the FSE's on the software at the national meeting Specialized in the chemistry, renal and general laboratory equipment lines. Performed electronic, pneumatic and fluidic troubleshooting and repair. HELENA LABORATORIES: 1986 – 1989 Field Engineer (Top Service Contract Sales of the Year, Helena, 1987) Installed and maintained REP and EDC clinical laboratory systems that used state-of-the-art A/D converters and optically coupled timing devices. Collaborated with the Sales Dept. to increase the instrument base in assigned territory from 147 to 232 units in three years. GULFSYL: 1985 – 1986 Application Engineer Performed component-level troubleshooting and planning frequency allocations. Installed and maintained UHF FM navigation equipment for onshore and offshore facilities. U.S. MARINE CORPS: 1978 – 1985 Staff Sergeant (E-6) / Telecommunications Manager Developed an equipment calibration protocol that dramatically improved the quality and reliability of USMC communications networks during Team Spirit exercises. Managed 24 technicians with an emphasis on mentorship and positive motivation. Assigned deployment responsibilities and carried out performance reviews.
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