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Date Created: 12/22/15
Peggy Kelley Louisville, Y(502) 964-5900 (502) 593-4841 email@example.com H UMAN R ESOURCES PROFESSIONAL Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports. HR S KILLS HR Department Startup Staff Recruitment & Retention Orientation & On-Boarding Employment Law Employee Relations HRIS Technologies FMLA/ADA/EEO/WC Alternative Dispute Resolution (ADRTraining & Development Mediation & Advocacy Benefits Administration Performance Management HR Policies & Procedure HR Program/Project Management Organizational Development P ROFESSIONAL EXPERIENCE RECOVERCARE LLC — Louisville, KY National Durable Medical Equipment and Wound Care Company. Corporate Recruiter and HR Generalist, Oct 2006 to Nov 2012 – position was downsized Recruited in all 48 states, guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues. Manage and set up all field personnel on medical and training requirements, i.e. yearly TB tests, HEP B Series, Vaccines, credentialing, JCAHO accreditations and inspections, DOT compliancy. Key Results: Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Negotiated hundreds of salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level. Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Assisted with company’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide. Revised and wrote ADA job descriptions across all levels and 50+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position. Trained 250+-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. HOME INSTEAD SENIOR CARE— Louisville, KY Leading home healthcare company employing over 500 caregivers and CNA’s Human Resource Manager, Dec 2005 to Sept 2006 – better opportunity at RecoverCare Manage 300+ employees in a non-medical Caregiving Company for seniors in their homes Responsible for all high volume recruiting and interviewing. Work with all aspects of the HR and Management function including but not limited to: workman’s comp, staffing, recruiting, FMLA, unemployment, team building, training & safety issues. PROFESSIONAL EXPERIENCE - PEGGY KELLEY (CONTINUED ) 2 Key Results: Developed and Implemented employee retention programs and bonus programs. Responsible for all coaching, disciplinary actions, and continuing education/training of all employees Trained 200+-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reworked new-hire orientation program to include HR information and company resources. Attended and organized outside recruiting events on a weekly basis. CORLEY ENTERPRISES— Jeffersonville, IN Industrial Maintenance Company Office Manager/HR Generalist, Aug 2003 to Nov 2005 – Company Closed Day to day operation of managing the office, including full charge bookkeeping, tracking and scheduling all upcoming jobs, on-site and in the shop. Order and track materials needed for specific projects. Recruit and interview all potential employees, including contract employees for large projects. Coach and Train all new employees and contract personnel on company policies and safety procedures. Key Results: Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours from 200+ to less than 15 per month. Organized and improved Accounts Payable and Receivable, billing and tracking of numerous and simultaneous jobs Manage shop and field employees and respond to their HR needs, including coaching and training of company policies and procedures, payroll, vacation, and insurance. Worked closely with field sales personnel scheduling appointments and meetings. OM5/MANAGEMENT RECRUITERS— New Albany, IN Staffing and Direct Hire Placement Company Office Manager, July 2002 to Aug 2003 – Recruited away to work at Corley Enterprises Manage day-to-day operations of the office, including training and coaching of internal personnel. Work with all aspects of the HR and Management function including but not limited to: workman’s comp, staffing, recruiting, FMLA, placement, marketing, unemployment, team building, training & safety issues. Key Results: Developed and enhanced trusting relationships with both clients and employees to enhance bonds throughout the community to strengthen the business. Obtained new accounts to grow the Southern Indiana Area and increased business by 50% Manage and grow existing accounts. Develop existing territories to expand account growth. CBS COMPANIES— Louisville, KY and New Albany, IN Staffing and Direct Hire Placement Company Office Manager, May 1999 to July 2002 – Company was sold Manage day-to-day operations of the office. Responsible for placing staffing managers with clients, matching the staffing manager’s skill set with client’s needs. Placed Technical, Administrative and Labor needs, including, Perm and professional placements Key Results: Promoted four times during my career, from Staffing Supervisor, Senior Account Manager, Transportation Manager, and Office Manager. Opened and operated a new office in Southern Indiana from construction to grand opening, building and procuring business. Promoted to manage an existing office of 10+ employees in a fast paced office. Built Transportation division from ground up, in compliance with all DOT standards, recruiting and interviewing all employees. Assisted in developing a medical staffing division in Louisville, KY. PROFESSIONAL EXPERIENCE – PEGGY KELLEY CONTINUED ) 3 Developed and assisted with development of 3 on-site accounts, which I recruited, interviewed, and hired all clerical, labor and management staff. Conducted all phases of Human Resources Management. Developed marketing plans for and media events for all major hiring needs and for philanthropic work. CCI COMMUNICATIONS CENTER INC— Louisville, KY Market Research Call Center Human Resource Manager, January 1997 to December 1998 – Company closed Managed 120+ employees in a market research call center for Fortune 500 companies Responsible for all recruiting and interviewing, including high volume recruiting for peak periods Conducted weekly training classes for all new employees, including but not limited to, company policies and procedures, how to conduct phone surveys and computer training. Responsible for all aspects of HR function, including, but not limited to, employee benefits, new hire orientation and paperwork, scheduling of staff Key Results: Developed and implemented employee retention programs, bonus programs and contests Developed marketing plans and media events for all hiring needs Assisted with development and implementation of new company employee handbook and policies and procedures Implemented new training criteria for new hire and current employees, reducing turnover by 70% . EDUCATION & C ERTIFICATIONS JONES INTERNATIONAL UNIVERSITY — Centennial, CO Bachelor of Business Administration –currently pursuing expected graduation date Dec 2015 Activities: on line classes – fulltime student –grade point average 4.0 HR Designations: SPHR – currently pursuing - 2013 OF N OTE Professional Development: Complete ongoing training in the areas of employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security. May 1999 - July 2002 Human Resources Courses at CBS Companies, including: Fair Employment Laws Coaching and disciplining employee training I-9 Training Employee Retention Recruiting Manager Training Customer Service – External and Internal Safety Training DOT compliance and regulations On-Site Management and back up training ISO 900 Certified Training Affiliations: Society for Human Resource Management (SHRM) Computer Skills: HRIS applications (iCIMS,PayChex, ADP) MS Office (Word, Excel, PowerPoint, Access, Outlook) RealWorld Accounting/HRIS data base PeachTree Accounting and Payroll software REFERENCES AND RECOMMENDATIONS Available Upon Request
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