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Date Created: 12/22/15
William J. Shea, Jr. Garnet Valley, PA 19061 610-639-3120 email@example.com SUMMARY Accomplished IT leader with a solid portfolio of success in managing projects, budgets, teams and technology in health care and insurance industries. Skilled in change management, team building, vendor management, relationship management and strategic planning. Experience in telecommunications, infrastructure, operations, sales and consulting within the IT industry. Key strengths include customer focus, collaboration, and communication. EDUCATION St. Joseph's University, Philadelphia, PA Bachelors of Science in Business Management 1986 University of Pennsylvania, Philadelphia, PA Masters of Science in Organizational Dynamics 2001 St. Joseph's University, Philadelphia, PA Executive MBA 2002 Six Sigma Green Belt 2008 EXPERIENCE MEDecision, Inc. - Wayne, Pennsylvania 2/2007 - 2/1/2013 Senior Manager IT Leading provider of software, services and clinical data to healthcare payer organizations. Responsible for project management for Infrastructure’s involvement in all projects. Responsible for resource management within Infrastructure. Responsible for vendor management. Managed ASP Application Administrators responsible for hardware design, lay-out, application installation, maintenance, patching and upgrades. Consistently achieving or beating SLA uptime requirements (99%) through effectively managing the team. Successfully lead the Disaster Recovery planning and testing exercises for our hosted customer base. Developed strategic telecommunications direction through vendor selection/elimination. As vendor manager, identified multiple areas of cost reduction and operational efficiencies through contract, product and service review with our IT vendor community resulting in over $700K in savings. Successfully managed Call Center legacy migration project, reducing from multiple platforms to one and eliminating multiple maintenance contracts while upgrading technology platform and saving over $50K. Princeton Information - Trevose, Pennsylvania 2004 - 2007 Senior Account Manager IT staffing firm primarily focused on Fortune 500 clients. Successfully opened 12 new accounts. Generated over 500 open job requirements. Marketing efforts lead to 4 successful RFP (project level) initiatives. Successfully met 2005, 2006 and 2007 placement goals. CIGNA / INTRACORP 1989 – 2004 CIGNA / INTRACORP - Philadelphia, Pennsylvania (2003 – 2004) Business Information Officer Performed as relationship manger for two lines of business (Disability Management and Healthcare) to SBU owners managing IT staffing resources dedicated to these units. Restructured $10MM IT budget to offset a funding loss and brought projects in scope to support the revenue plan of the business while growing earnings. Enforced existing prioritization process to include measurable value statement which reduced IT workload by 10%. Established stronger relationship with Disability Management and Healthcare LOB through accountability, meetings, progress reports, and stronger organizational alignment. Eliminated micro management culture through significant meeting reductions and realignment of my direct reports. CIGNA Health Services - Philadelphia, Pennsylvania (2001 – 2003) Assistant Vice President Technology Architecture and Data Center Operations Managed a team of 100 IT professionals with a budget of $15MM. Developed technology direction in several areas including an updated desk top operating system and inclusion of a SAN. Successfully relocated corporate Data Center from Philadelphia area to Windsor, CT while managing within the $3MM relocation budget. Created new Annual Performance Objectives for data center management team linking performance to business needs, improved decision making and personal accountability. Cost reduction initiatives resulted in savings of over $250K annually. Intracorp - Philadelphia, Pennsylvania (1999 – 2001) Director, Technology Architecture Drove vendor management/replacement initiative resulting in a more economic cost model. Lead effort to upgrade Call Center Voice and Data Systems enabling a Virtual Call Center environment resulting in a 20% cost reduction. Converted to a Virtual Private Network resulting in over $1MM in annual savings. Intracorp - Philadelphia, Pennsylvania (1989 – 1999) Director, Voice Technology Created the Voice Technology unit through a reorganization of the Operations Department. Managed six geographically dispersed Call Centers comprising over 1,200 ACD agents. Lead the effort to upgrade all regional Call Center's PBX platform. Introduced forecasting and scheduling software (IEX) resulting in excess of $200K in savings. Generated over $1M in savings in various Voice and Data projects over this time period. CIGNA - Voorhees, New Jersey 1982 - 1989 Advanced from Voice Technician to Assistant Director of Telecommunications in this time span. Project managed the analysis, recommendation, design and implementation of telephone systems. Managed the initiation of telephone system audits, vendor management, trouble resolution, call accounting installations and product presentations to senior management. Managed teams of Telecommunications Analysts and Engineers. Delivered cost savings in excess of $1MM over this time period. Lecturing Adjunct Professor Business/Health Admin/Economics 2006 – 2007 Arcadia University, Glenside, PA Community Service Friends of Erik - Founder and co-chair 1989 - 2007 Led volunteer organization in identifying and selecting sick and terminally children in the Delaware Valley and raised over $1.4MM in a 20 year span for them. All money was targeted directly to the families. Crescent Boat Club on Philadelphia's Boat House Row 1985 - Present Vice President and Board Member Led efforts in historic renovation of this National Historic property, built high school rowing programs and other youth rowing programs, organized multiple fundraisers, managed boat inventory, finances and grant writing efforts in addition to being active in competitive rowing. Bethesda Project – Philadelphia-based Homeless Shelter 1989 - 1994 Led fund raising efforts in excess of $60,000 over this 5 year span. Coaching Township and grade school sports 2003 - 2012
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