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Date Created: 12/22/15
James R. Martin Canton, MI 48187 Cell: 734 748 4262 Jrmartin16@comcast.net Professional Summary: Over 20 years of experience in computer technology spanning hardware, networks, and software. Performance-driven Senior Systems Engineer Sales Support Consultant with success as a trusted client advisor. Proven leader in providing technical support from pre-sales to implementation and post-sales. Critical thinking skills for complex problem resolution to produce customer value and meet company sales goals. Consistently met and exceeded business goals and expectations. My energetic and entrepreneurial spirit allows me to successfully embrace new challenges. ________________________________________________ Core Competencies: Project management, computer hardware, networking, printer hardware, TCP/IP, Windows, sales support, customer support, relationship management, budgets, people manager, driver management, desktop, server support, software upgrades, software support, MS Office, technical advisor ________________________________________________ Employment/Related Work Experience: 11/2009 - 2/2013 Home Financial Alternatives, Principal/Consultant Managed screening, buying, restoration and sales of residential real-estate properties resulting in running a profitable business. Worked with city officials to determine what repairs were needed to bring the properties up to code. Designed and implemented project plans to coordinate contractors and repairs team. Created budgets and repair timelines, negotiated contracts, resulting in project completion within defined timeframes and budgets. Identified and created customized marketing program and deliverables that resulted in bringing potential buyers to the houses. Negotiated pricing and terms that resulted in accepted offers to purchase properties. 6/1996 - 11/2009 Lexmark International, Senior Systems Engineer Successful member of many different sales teams. Technical advisor/SME to Automotive, Banking, Retail, Medical, Insurance, Government, Manufacturing, and Education industries. Worked with the account management team to influence Oakwood Hospital to select Lexmark as their output management vendor of choice. During the customer’s evaluation phase I resolved multiple complex technical issues. Consulted with several Engineering disciplines to design, manage, and implement an updated printer driver solution. This success resulted in winning the contract. I provided 2d level technical support to the account resolving network, hardware, and software issues. I participated in customer meetings to resolve any technical issues that needed resolutions. I identified needs in new departments. I worked with key contacts to gather customer requirements. I advised the sales team on which products they could sell into the account to meet the customer’s needs. I consistently demonstrated a willingness to do whatever it takes to get the business goals met. Acted as a technical advisor to both internal customers (Account Managers), and targeted external customers. This creative teamwork was successful to finalize the Managed Print Services contract at the Detroit Medical Center. Success and goals were met by collaborating with multiple sales teams to win Delphi’s Managed Print Services contract. This demanded time and expense management to effectively support both the Lexmark account teams, and multiple customers’ requests for technical support and meet the companies’ budget guidelines. After being awarded multiple MPS contracts I developed and implemented 3 levels of customer training programs and deliverables. I initiated a customer training improvement program to improve the customers learning experience based on feedback from the customer. Participated in product shows for Ford Motor Company that resulted in the sales team achieving 100% of quota for the month and the year several times. Contributed to many RFIs and RFQ’s that lead to being selected for fulfillment of customer contracts including Delphi, Detroit Medical Center, Whirlpool, Sav mor, Comerica, Trinity, Chrysler, General Motors, Auto Owners, Ford Motor Company and many more. My assistance in responding to the RFP’s included evaluating technical specifications, warranty requirements, workload, and footprint to recommend the best products for the customer. 10/1999 - 7/2007 After Hours Networking, Owner Worked as a Field Technical Consultant, supporting customers Networks and Desktop computers. Supporting both hardware and software issues was successful in providing business growth. I provided server management, patch management, Anti-virus support, and security management that led to increased customer satisfaction and sales. 4/1995 - 6/1996 AmeriData, Systems Engineer Worked as a Service Technician and Systems Engineer to provide revenue and sales support to the business. The result was an increase in revenue month over month. I achieved the Novell Certified Netware Administrator and Certified Netware Engineer so that I could support customers’ networks. 7/1992 - 4/1995 Loral Aerospace, Analyst Help Desk Analyst, Contractor to Ford Motor Company Other Relevant Experience: 1989 – 1992 Assistant and Service Manager, managing and running a service department for preventive and corrective maintenance on Apple and PC computers Preventive and corrective maintenance on printers, MFPs, and copiers Network Manager Field Service Engineer Education, Training, and Certifications: U.S. Navy, 6 years- Honorable discharge Completed 67 weeks of intensive Electronics Technician education Lexmark Color Specialist Military installation MFP integration specialist Accomplished completion of Microsoft MCP for Windows 2000 CNE and CNA for NetWare 4.1 and 5. Training for TCP/IP HP UNIX system administrator (beginning and intermediate) Windows NT 4 system administration and core technologies training Trained and Certified on Apple hardware Trained and Certified on PC hardware Trained and Certified on HP, Epson, Lexmark, IBM printers Awards and Recognitions of success: 6 Lexmark 100% Sales Achievement awards 2 Lexmark Systems Engineer of the quarter awards Recognized as a valuable member of the sales team that resulted in 3 “Make it happen” awards for successful project implementations Promoted to Senior Systems engineer “Galaxy of Stars” award for successful implementation of large Healthcare client project Qualified for 5 Annual Lexmark Sales Club awards
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