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Date Created: 12/22/15
D ENNIS W OHLERS Wilton, Wisconsin 54670 (920) 912-5961 • firstname.lastname@example.org S U M M A R Y A driven and resourceful operations manager with extensive experience in field operations, transportation and logistics, budgeting, staff scheduling, equipment maintenance, employee training and development, vendor management, troubleshooting, and purchase orders. Builds team knowledge and expertise to enhance functionality, streamline processes, and construct procedure- orientated atmosphere. An adaptable leader who delivers multiple projects within tight time and budget constraints while adjusting to changing priorities. Leverages inventive and pragmatic approach to problem solving to implement positive, long-lasting changes. P R O F E S S I O N A L E X P E R I E N C E W INDSTREAM C OMMUNICATIONS , NC, Eau Claire, Wisconsin North Midwest Field Operations Manager, 2010-2012 Directed Wisconsin and Minnesofiber networks. Oversaw project coordination, customer satisfaction, spares inventory, and maintenance scheduling for generators, HVAC, battery, and electronic maintenance. Managed customer premise equipment install and maintenance required to enhance transport fiber system and business communications. Maintained regular contact with technicians regarding project status, details, locations, durations on site, and customer contacts, adjusting workload as needed. Created solutions for potential conflicts to secure successful project deployment top-tier communication with internal team. Contacted vendors for generator and HVAC performance maintenance, building maintenance, and monitor repairs. Trained two install technicians to become route technicians, offering instruction on hardware training, software usage, maintenance, and travel scheduling. Developed five technicians from business service technicians to network technicians. Re-assigned areas to accomplish greater coverage and less downtime in outage situations. Taught transport communications fiber-optic networks and technical support operations to business service managers. Held responsibility for 68 fiber sites, 24 microwave sites, two school systems, and government and educational systems. Led ten member functional area, including workflow, policy and procedure updates, cross-training, and staff development. KENTUCKY D ATA LINK,NC , Eau Claire, Wisconsin Northern District Manager, 2006-2010 Expanded management area to Minnesota, Wisconsin, and Michigan. Provided transport communications linking markets to southern United States. Managed ten technicians to provide performance maintenance of systems, maintaining fiber and microwave facilities along vast network of fiber-optic routes. Oversaw maintenance scheduling, contactor and vendor scheduling, project coordination, customer satisfaction, and spares inventory. Held responsibility for 177 telecommunications sites. Dennis Wohlers, Page 2 Established, wrote, and implemented procedures and policies . Implemented training and scheduling to create qualified team. Added three technicians to installation team. Prepared purchase orders and approved invoices. Managed functional area, including workflow, policy and procedure updates, cross-training, and staff development, including semi-annual performance reviews. Performed role of counselor and coach, providing input and guidance into staffing process and participating in staff recruitment and retention activities. Addressed conflicts and created solutions to ensure project delivery and top-tier communication with internal team. Coordinated start-up of project management, creating project work schedules to track worksheets for maintenance, installations, and resource coordination. Maintained regular contact with technicians regarding project status, details, locations, durations on site, and customer contacts, adjusting workload as needed. Facilitated turnover from 22-technician force to new, seven-man workforce. Handled and coordinated more than 8,000 spares to maintain operations, with no downtime. N ORLIGHT T ELECOMMUNICATIONS, Eau Claire, Wisconsin Northern District Manager, 2003-2006 Oversaw Minnesota and western Wisconsin field operations, providing communication to linking corporation with markets. Managed ten technicians to provide performance maintenance of systems and fiber and microwave facilities along vast network of fiber-optic routes. Maintained budgets, ranging from $700,000 to $1,000,000. Took inventory of spares. Scheduled union and non- union workers. Ordered parts to provide continued service to customers. Coordinated with finance on purchase orders and invoice approvals. Contacted vendors for generator and HVAC performance maintenance, building maintenance, and monitor repairs. Provided supervision to team, ensuring documentation of time and expense according to company policy and procedure. Maintained 90% customer satisfaction rate, achieving highest rate in company. Contributed to strategic vision of organization and delivered feedback to team, with organizational direction and goals. Set up schedule and coordinated process to create semi-annual maintenance and repair of power-generator systems. Participated in committee to recognize, acknowledge, and reward outstanding performances. Initiated projects to streamline and automate processes to increase efficiency and prevent errors. Achieved lowest technician over-time rate for six continuous years. Held lowest failure rate on electronic equipment and fiber optic systems. Developed Team of technicians with fastest time of repair on major fiber-breaks. Earned highest percentage of letters and recommendations from customers for install and repair of customer circuits. Addressed utilization of resource allocations from within company inventory. Western District Manager, 2000-2003 Oversaw 70 fiber and microwave telecommunications sites with eight technicians. Planned and scheduled 24-hour operational staffing model to accommodate emergency outages. Implemented and defined corporate policy regarding expenses, timesheets, and human resources. Managed operational inventory, including purchase-order creation, reorder, and storage. Conducted routine credit card usage analysis, vehicle use reporting, and expense documentation to reduce expense and exposure for organization. Ensured environmental impact testing and maintenance on HVAC and generator systems. Provided training and feedback both in classroom and on-site for all project managers. Established feedback program to unify department communications, facilitating smoother transport operations. Created performance-monitoring forms for documentations of technician routines in fiber and microwave systems across three districts in seven-state area. A D D I T I O N A L E X P E R I E N C E N ORLIGHT TELECOMMUNICATIONS, Brookfield, Wisconsin, Field Operations Technician, 1980-2000. Maintained microwave radio facilities and documentation within 100-mile radius of Sparta, Wisconsin. Developed and installed projects to increase capacity and reliability of systems traffic. Repaired fiber outages, re-splicing and rolling traffic to good fiber networks while ensuring no loss to business communications or phone lines. Installed microwave radio systems, fiber optic systems, and DSU and telephone systems. Dennis Wohlers, Page 3 U NITEDS TATES AIRF ORCE, Homestead, Florida, Staff Sergeant and Radio Relay Technician, 1973-1979. Served on mobile tactical unit, providing frtht-line global communications. Achieved Commendation Medal at all assignment bases, earning three medals. Recommended for 4 upon discharge. E D U C A T I O N CHIPPEWA Valley Technical College – Supervisory Management CARDINAL S TRITCHU NIVERSITY, Edina, Minnesota, B.S., Business Management, 2008 GPA 3.75 Delta MU Delta P E R S O N A L D E V E L O P M E N T Hitachi DWDM: Installation, Commissioning, and Testing Optical Channel SONET Fiber System Training Analog and Digital Microwave Radio Systems Nortel OC-48 Commissioning Training Optical Channel S/DMS Transport Node SONET Fiber Systems Nortel Digital Microwave Testing and Installation
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