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This 1 page Document was uploaded by an elite notetaker on Tuesday December 22, 2015. The Document belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 8 views.
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Date Created: 12/22/15
ROLF MOLZAHN Dublin, OH 43017 ▪ firstname.lastname@example.org ▪ 614-313-5557 Q UALIFICATIONS SUMMARY Client Development ~ Retention Manager Accomplished sales and customer service professional with demonstrated experience in developing strong, productive relationships that result in repeat business and top performance. Experience working with strong, locally- and nationally-recognized brands. Strong verbal communication skills developed through customer interviewing techniques and a sense of curiosity that resulted in increased lead capture. Daily use of Microsoft Office 2007, web-based application software, and the Internet to conduct research and lead generation. Competencies in: ▪ Sales presentations ▪ Account development ▪ Goal setting and prioritization ▪ Market and customer analysis ▪ Planning and budgeting ▪ Customer and client services PROFESSIONAL EXPERIENCE Home Mortgage Consultant 1999 - present Wells FargoHome Mortgage, Columbus, OH ▪ Closed loan volume of up to 28,000,000. ▪ Maintain high level of repeat and referral business through utilization of consistent and planned follow-up activities and personal communication. ▪ Develop relationships with the top 20% of Realtors in market area, resulting in recognition as a consistent top producer and a capture rate of 20-30%. ▪ Directly and successfully communicate with partners, clients, and 3 parties to facilitate and close loan products. ▪ Utilize web-based application software and website technology to capture online sales leads. Regional Property Manager 1990 - 1999 The Epcon Group, Dublin, OH Managed Portfolio included Commercial Office and Condominium, Residential Condominium, and Upscale Residential Leasing. Supervised maintenance and leasing staffs of over 20 personal to maintain a consistent 95% occupancy rate. Responsible for the day-to-day operations of over 23 properties which included quarterly condominium Board meetings, transition of newly developed condominiums from developer to homeowner, and budgeting and financial management. E DUCATION AND PROFESSIONAL D EVELOPMENT B.S., Business Administration and Real Estate Franklin University, Columbus, OH Certified Automotive & Diesel Mechanic Denver Automotive & Diesel College, Denver, CO Continuing Education/ Professional Development High performance Sales Training ( sponsored by Wells Fargo) Reporting Suspected Financial Abuse Fair & Responsible Lending BSA/OFAC Combating Money Laundering Corporate Member, Columbus Mortgage Bankers Association
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