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Date Created: 12/22/15
WESLEYSTURGIS Garnet Valley, PA 19060 firstname.lastname@example.org (484) 680-5653 PROFESSIONAL EXPERIENCE Wells Fargo Bank / Wachovia Bank, Philadelphia, PA 2006 - Present Vice President, Product Manager, Sr. Business Systems Consultant (Wells Fargo) Subject Matter Expert (SME) for AML/KYC application CRMS (Customer Risk Management System). Acts as a liaison between BSA Governance, Global Correspondence Banking, Corporate Compliance, International Compliance, Business Risk, Information Technology/Systems departments & external KYC software vendor. Created Business Requirement Documents for software enhancements including use- cases, Visio process diagrams/flows and screen designs. Analyzes enhancements and impact assessments on both technical and process levels for the Know Your Customer (KYC) application (CRMS). Provides process improvements, recommendations for enhancements and tools. Developed multiple SharePoint & InfoPath solutions that support Risk Management metrics, SLAs tracking, corporate policy tracking and reporting. Provides User Acceptance Testing for Actimize’s KYC software, including Enhanced Due Diligence, risk and transaction thresholds & process workflows. Vice President, Product Manager / Compliance Consultant (Wachovia Bank) Subject Matter Expert (SME) for internally developed KYC/AML/PATRIOT Act software application. Liaison for application users in the Global Financial Institutions, Compliance and Information Systems departments. Created solutions to automate work activities that reduced errors and reduced costs. Wrote Business & Functional Requirements for internal KYC software enhancements. Managed acceptance testing, conversion, production support issues and application rollout to users. Performed Quality Control KYC reviews of international customer profiles. Management reporting for various business units. Representative for internal and external audits. Sr. Project Manager / Business Analyst / Compliance Consultant (Wachovia Bank) Managed software enhancement projects. Designed cost reducing & error reducing enhancements for internal Know Your Customer (KYC), Anti-Money Laundering (AML) and PATRIOT Act related software applications to streamline International Compliance activities (CD3). Designed & provided weekly and monthly management reporting. Wrote Business and Functional Requirements related to KYC software changes. Wrote or reviewed internal processes or procedures. Prepared or reviewed information related to internal and external audits. Approved software access requests as well as provided annual software access reviews. Page 1 of 4 Performed software Quality Control testing. Merck Pharmaceuticals, Lansdale, PA 2005 Global developer and manufacturer of pharmaceuticals and vaccines. CMMI C ONSULTANT (CONTRACTOR ), QUALITY ASSURANCE Subject Matter Expert for quality methods and procedures. Developed process improvement initiatives with a focus on CMMI and ITIL processes. Developed policies, standards and guidelines providing coaching to project teams and auditing of transitioned projects. Authored departmental and cross functional Standard Operating Procedures (SOPs) to ensure compliance with Merck and FDA rules and regulations. JPMorganChase/Bank One/FirstUSA, Wilmington, DE, 2003-2004 One of the nation’s leading financial institutions. PROCESS E NGINEER (CONTRACTOR ), CREDITC ARD M EMBER SERVICES Management reporting of defects tracked by Mercury Test Director. Analyze complex processes, including systems integration cutting across organizations, to recommend and implement process improvement plans and projects that ensure best ROI, customer quality, responsiveness and time-to-market results. Lead and implement process improvement plans and projects impacting multiple functions and organizations. Develop Process Maps from Business Narratives and Use Cases related Rewards, Charge-backs, Pricing, Business Cards, Product Trade, Fulfillment and Arbitration. PNC BANK / PFPC INC, Philadelphia, PA 1999-2003 Largest provider of mutual funds servicing in America. Q UALITY ASSURANCE M ANAGER ,PROJECT M ANAGER &B USINESSA NALYST Responsible for developing processes and methods that align CIO’s annual goals and readiness preparation of internal and external IT audits. Business Analyst for new procedural development. Business Analyst, Vendor Management Office (VMO), PFPC Inc. Functional development of a corporate Vendor Management Office. Designed business processes for VMO resulting in new and unified processes. Ensured procedures are well documented and auditable at any phase of the process. Reduced subjectivity in vendor ranking and contractor performance. Audited and made recommendations for leveling contractor costs per function. Improved process for tracking and reporting contractor costs and projected expenses. Improved Earned Value (EV) project cost accounting methods. Business Analyst, Project Management Office (PMO), PFPC Inc. Authored unified policies, procedures for corporate IT PMO with a focus on FFIEC guidelines. Assessed and implemented enterprise, web-based project, costs and time tracking system to monitor all projects regardless of department or physical location. Page 2 of 4 Designed new Business, Functional and Technical Requirement templates. Ensured all procedures were in keeping with industry best practices. IT Quality Assurance/Audit Manager, Business Analyst, PFPC Inc. Performed for over 40 software project audits. Developed internal proposal and business plan for Quality Management Systems. Enhanced procedures/standards for "Best Practices" in software development. Chaired project tracking vendor selection. Negotiated final contract. Created functional design of internal issue/bug tracking system. Project Manager for PNC Bank's IT Management and PFPC's Software Development for EURO/USD monetary conversion (2000). Y2K Corporate Project Manager, PFPC Inc. Ensured corporate readiness to Federal, independent, client auditors & corporate boards. Managed "Event-Weekend" for corporate project office providing readiness statuses to parent company. Ensured accurate Business Continuity and Disaster Recovery plans for all divisions. Performed internal readiness audits in preparation for external audits and corporate board presentations. USERS Inc., Valley Forge, PA 1992-1999 Leading provider of Credit Union software pr.ducts Senior Quality Control Analyst Consulted for new product development. Assured the highest usability standards and quality control for GUI products, touch- screen and self-service banking kiosks. Mapped process flows, developed testing procedures, created installation procedures and performed remote scheduled maintenance. Tested Shared (Integrated) Banking systems. Reviewed and approved design and functional specifications. Quality Control Analyst Tested bug fixes prior to release. Reviewed new product documentation for accuracy and usability. Reviewed design and functional specifications. EDUCATION Masters Certificate, Project Management, Villanova University (equivalent to PMP). Project Management, Project Management Institute (PMI). Certified Quality Management (CQM), Quality Council of Indiana, Rational Unified Process (RUP). Six Sigma CobiT (Control Objectives for Information and Related Technologies), Capability Maturity Model for Software (CMM ). ® Page 3 of 4 ITIL 2000/2001 ( Information Technology Infrastructure Library). B.S., Davis & Elkins College, Elkins, WV. Page 4 of 4
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