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Date Created: 12/22/15
J ESSICA N EALON 704-819-6527 Technical Writer email@example.com SUMMARY Award-winning technical writer with 12 years of experience creating documentation for the medical and technical sectors. Proven ability to size up situations quickly, set effective priorities, and adapt project plans to meet tight and shifting deadlines. Passionate about developing content that improves the user experience and decreases support calls. An innovative solver of complex problems. TECHNICAL SKILLS Adobe FrameMaker, llustrator, InDesign, Flare, RoboHelp, HTML, XML, CSS PhotoShop, Acrobat Professional Topic- and Task-Based Online Help Microsoft Word, Excel, PowerPoint, Visio, Templates, Style Guides, Editing Outlook, SharePoint Content Strategy, Single-Sourcing SnagIt, Paint Shop Pro, Corel Draw Wikis, Confluence INDUSTRY KNOWLEDGE Software Development: SDLC: Agile and Healthcare Information Technology: Waterfall, Business Analysis, Functional Informatics, Performance Metrics, Risk-Adjusted Testing, Project Plans, Sprint Planning, Analytics, Core Measures, Outcomes, Scrums, JIRA Readmissions, Complications Mobile Devices: Windows CE/Mobile OEM Wireless Technology: 802.11x, GSM, Bluetooth, Software, Imagers, Bar Code Scanners Access Points, Routers, LAN/WAN PROFESSIONAL EXPERIENCE BeQuick Software, Inc. Palm Beach Gardens, FL Technical Writer Nov. 2012 — Feb. 2013 Recruited to establish the technical documentation team for telecom software. Analyzed five software modules including a reporting module that produced over 100 reports. Developed and presented documentation solutions concerning customer communication. Performed extensive research of wiki documentation in general and Confluence specifically. Premier, Inc. Charlotte, NC Senior Documentation Specialist April 2009 — Oct. 2012 Managed online, print, and embedded user documentation for four high-profile clinical applications that produced over 300 performance reports for over 500 hospitals nationwide. Received four team awards and was promoted to the senior-level within 18 months. Dramatically improved customer feedback by explaining risk-adjustment methodologies. Created the first FAQ, which was used as the standard for all future releases. Researched, analyzed, and devised a content strategy for the largest application, which contained more than eight major modules and multiple versions of an ad hoc reporting tool. Designed context-sensitive help where the content matched selected report parameters. Migrated existing help systems from RoboHelp to Flare. Collaborated daily with business analysts, developers, product managers, and testers as part of the Agile development life cycle. Developed, managed, and negotiated a new deployment strategy. 1 | Writing Samples Available Upon Request J ESSICA N EALON Tested with quality assurance during high-capacity releases. Provided UAT and training with source material for test case and training material. Honeywell Scanning and Mobility Charlotte, NC Technical Writer III July 2003 — April 2009 Managed online and print user documentation for six product lines of mobile, wireless, scanning, and imaging devices, which included software and hardware. Managed a library of over 75 documents through many revisions in an ISO9000 environment. Developed and implemented a content strategy for translation into 10 languages. Worked closely with technical illustrators to produce clear visual instructions to replace text. Proactively documented software utilities, which became the most popular documentation. Oversaw and implemented three re-brandings of the entire documentation catalog. Improved customer satisfaction by acquiring user feedback directly from technical support. Represented the documentation team at the STC conference, was promoted twice, and recognized for catching major labeling errors before launch. Collaborated daily with product marketing, project management, engineering, development, quality assurance, and technical support in a waterfall/Six Sigma development lifecycle. McKesson Information Solutions Charlotte, NC Technical Writer May 2001 — July 2003 In charge of online and print user documentation for five software modules in hospitals nationwide. Initiated the single-sourcing effort for browser-based products in FrameMaker and WebWorks. Represented the team on the Product Documentation Management Committee. Established the standard template for release notes and managed each service pack release. Gathered information from developers, project managers, quality assurance, and technical support. RELATED EXPERIENCE Five years as a technical recruiter studying job descriptions, matching candidates, asking technical questions, writing candidate descriptions, and successfully placing developers, analysts, programmers, testers, and project managers. This experience provided hands-on training in the development lifecycle of software companies and departments. EDUCATION Graduate Certificate, Technical/Professional Writing, University of North Carolina at Charlotte, 2004, GPA 4.0 Awarded two academic scholarships and admitted to the Phi Kappa Phi Honor Society. BA in Philosophy, State University of New York at Geneseo, 1994, GPA 3.4 Vice-President, Phi Eta Sigma Honor Society. ASSOCIATIONS Senior member of the Society for Technical Communication (STC). Local member of the STC Palm Beaches chapter of the STC. 2 | Writing Samples Available Upon Request
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