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Date Created: 12/22/15
HAIM KEREN firstname.lastname@example.org www.linkedin.com/in/haimkeren/ FIELD SERVICE, TECHNICAL SUPPORT, EQUIPMENT, MANUFACTURING MANAGEMENT High-energy leader with years of global field service, equipment and manufacturing management experience in the high tech industry. Successfully meets or exceeds objectives in a fast-paced, high intensity production environment. Adept at starting-up new operations and achieving on-time, on-budgeut performance. Proactive, competent, sets high standards, develops teams, and fosters a culture that supports learning and goal achievement. Works effectively with both internal and external, customers with high satisfaction ratings. Drive initiatives addressing safety, productivity, cost reduction and knowledge sharing across organizations. Field Service/Support Management P&L Management Customer Management / Satisfaction People and Performance Management Equipment Engineering Management Semiconductor Manufacturing Project Management New Factory Start-Up Advanced Troubleshooting/Resolution Tool Install/Maintain/Support PROFESSIONAL EXPERIENCE APPLIED MATERIALS, INC., Burlington, VT / Portland, OR / Fishkill, 1997 – 2013 Leading global international supplier of capital equipment and services for the semiconductor, solar and flat panel display markets. Operating in over 15 countries with 15,000 employees and $10B in revenue. Regional Field Service Operations Manager 2002 – 2013 Field engineering manager responsible for creating the support organization and managing the installation, maintenance, and support for the variety of Semiconductor manufacturing and metrology systems for leading factories, managing team of 18 engineers Managed the field service operations with consistently high customer satisfaction ratings. Achieved year-over-year improvements in ratings by focused project management on critical customer issues. Managed the installation of all metrology equipment for a new 300mm semiconductor factory. Achieved all installations and startups on-time and within budget (>50 systems). Built from scratch and led a high-performance team of support engineers at several different sites, including Fishkill NY, Manassas VA, and Albany NY. Achieved customer satisfaction targets and booked service contracts of >$5M/year. Led the Metrology field service support team resulting in sales of numerous new systems and technology upgrades for the existed ones Identified a problem with knowledge sharing among the regions’ (domestic and internationally) support teams that impacted problem resolution effectiveness. Created a nationwide working group to ensure ongoing communications and shared learning. The Group included 15 field engineers from all NA sites; following a face-to-face kick off meeting, the group met on a bi- weekly basis to maintain support for shared objectives. Led the Safety Program for Applied Materials’ operations in IBM NA. As Safety Manager, ensured a committed safety culture and safety compliance across all operations (including the offices and factories in Fishkill NY, Albany NY and Burlington VT. Haim Keren Resume – Page 2 of 2 Site Operations Manager, Burlington, VT 1997-2002 Managed factory on-site Field Support for a variety of the Semiconductors manufacturing systems managing team of 10-12 engineers Increased customer confidence in our technologies and provided technical and strategic support. Assisted in negotiations securing the first multi-year service contract generating over $4M /year and 100% market share. This contract was the foundation for follow-on multi-year, multi-million dollar contracts signed at IBM. Turned around a poor performing key CD SEM support business. Achieved customer satisfaction, financial goals, and employee development targets with a concentrated 90-day improvement program. Resulted in retained market share in the product segment, plus an increase in service revenue to $1.7M/yr with improved profits from negative to > 35% positive gross margins. Created and implemented an employee development program that utilized professional training, OJT, and management by objectives to enhance the capabilities of each site team. Managed the ISO9000 certification process including the implementation of all requirements and obtaining the ISO9000 certification as planned OPAL LTD., Israel, and then Burlington, VT (Opal acquired by Applied in 11996 - 1997 Opal Developed and manufactured operator free CD-SEMs (Scanning Electron Microscopes) used in the semiconductor industry as a process control tool. Field Service Engineer/Site Supervisor Following 3 months training in Israel, transferred to Opal’s Burlington, VT 200mm fab with responsibility for rebuilding IBM confidence in the OPAL CD-SEM products Led the support operations for customer on-site SEM equipment, improving systems reliability and opening the door for future business. Maintained 100% market share. Earlier Career Experience EARLIER CAREER EXPERIENCE INTEL ELECTRONICS, LTD., Equipment Engineer, Production and Equipment Engineering Group Leader for multiple areas including Photolithography, Metrology and Sort. MILITARY SERVICE Air Force – Israeli Defense Forces (IDF) Education EDUCATION AS, Electronics - ORT Jerusalem (Israel) - Vocational Institute PROFESSIONAL DEVELOPMENT Continuing Education: Quality Management Systems, Intellectual Property Protection, Finance, Leadership, Managing in a Complex Environment, Managers and the Law, SEM Metrology technologies, Sort Equipment (Testers and Probers).