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Date Created: 12/22/15
F RANK A. C ORRAO Phone: 919-280-3044 Apex, NC 27502 Email: email@example.com A DVANCED SERVICES M ANAGER , NETWORKING I NDUSTRY Solutions-oriented professional with extensive experience conceptualizing, developing, and implementing impactful, enterprise-wide data communications initiatives and enhancements. Elite communicator skilled in cultivating and maintaining positive relationships with customers, vendors, and business partners. Proven leader of technical teams toward attaining the goals of operational excellence, cost compliance, and project execution. A REAS O FEXPERTISE Services Management Resource Management Process Improvements Strategic Vision & Planning Business Analysis Public Speaking/Presentations Networking Processes Conflict Resolution Timeline Management Budget Management Account Management Communications Team Leadership Customer Service Cross-Functional Collaboration PROFESSIONAL EXPERIENCE CISCO SYSTEMS, INC .,ESEARCH TRIANGLE PARK, NC M ANAGER, DVANCED SERVICE, NOVEMBER 2007-PRESENT Director of multi-disciplinary force of network consulting engineers (15-20), including remote professionals, and service provider accounts with $20M-$25M revenue. Monitor account deliverables and consulting quality against aggressive performance metrics and customer expectations. Foster positive customer experiences through professional communications and responsive follow-up. Identify, isolate, and resolve complex strategic challenges. Assumed leadership role in inter-, intra-, or cross-functional teams to drive service delivery efficiencies, product improvements, and process enhancements Initiate and integrate performance and professional development for staff M ANAGER, ALESASSOCIATESPROGRAM , OVEMBER 2005-N OVEMBER 2007 Developed and mentored highly technical systems engineers in line with sales, business, and revenue objectives. Directed various Human Resources responsibilities, including efficient on-boarding, training, performance management, and coaching. Hired and managed Associate Systems Engineer (ASE) program interns. Spearheaded the development of ASE Cisco Certified Internetwork Expert (CCIE) Track, including all program processes, procedures, panel exam content development, panel exam proctoring, and creation of equipment pods Earned “Business Supervisor of the Year” award by INROADS intern program M ANAGER, LOBAL GOVERNMENT SOLUTIONSGROUP ,ULY 2003-NOVEMBER 2005 Created and integrated innovative tools to drive revenue, enhance the customer experience, and improve personnel productivity. Managed IT requirements in GGSG secure spaces, and collaborated with lab experts to support daily processes. Built and maintained relationships with business and IT functions at peer and executive levels. Facilitated key functions related to client-funded and infrastructure project planning, resource allocation, scheduling, project budgeting, cost control, and risk management Delivered Secure Development and Secure Computing environments M ANAGER, DVANCED SERVICETECHNOLOGY GROUP, MAY2002-JULY 2003 Planned, designed, deployed, and supported end-to-end tools for global networks. Coached and directed diverse team of developers, analysts, and project managers in line with cost and timeline requirements. Collaborated with peer managers to establish strategic direction and lead cross-team initiatives. Sponsored Manager for Virtual Team of Project Manager’s focused on assessing and resolving common challenges in the project life cycle F RANK A. C ORRAO , P AGE 2 PROFESSIONAL EXPERIENCE (CONTINUED ) CISCO SYSTEMS, INC .,ESEARCH TRIANGLE PARK, NC (ONTINUED ) M ANAGER, DVANCED SERVICE, AUGUST2000-M AY2002 Managed team of 12-18 engineers and 28-32 enterprise accounts with $8M-$10M revenue. Performed pre-sales activities, including presenting program capabilities and assisting in the drafting of contracts for advanced services. Implemented and managed staffing model and workflow analysis to optimize labor costs and efficiencies. Center of influence on all aspects of project management and objectives Initiated and sponsored definition, development, and implementation of company-wide processes, procedures, and tools LEAD NETWORK CONSULTING ENGINEER, DVANCED SERVICE, UGUST 1999-AUGUST 2000 Performed account startups and transitions, and conducted AS program presentations at customer Executive Business Center (EBC) meetings. Provided technical support, customer escalation assistance, and mentoring for engineers. As leader in AS recruiting efforts, performed phone screens and on-site interviews Member of the AS Team Lead forum, and actively participated in activities focused on advancing program objectives NETWORK CONSULTINGENGINEER, DVANCED SERVICE, NOVEMBER 1997-AUGUST 1999 Provided consultative, proactive support to company’s most strategic enterprise customers. Assisted in network design reviews, technology validation, implementation strategies, system optimization, and protocol development. Successfully identified and troubleshot critical network issues Promoted information-sharing across functions to ensure cohesive, strategic operations WIZCOM INTERNATIONAL, LTD., G ARDEN C IT, NY M ANAGER, OMMUNICATIONS PROGRAMMING , OVEMBER 1996-N OVEMBER 1997 LEAD COMMUNICATIONS ENGINEER, OVEMBER 1989-N OVEMBER1996 UNITED STATES MARINE CORPS COMMUNICATIONS SYSTEMSLEADER ,ANUARY 1983-M ARCH 1984 COMMUNICATIONS SYSTEMST ECHNICIA, CTOBER 1979-JANUARY 1983 EDUCATION & C ERTIFICATIONS Masters in Computer Science, Summa Cum Laude, New York Institute of Technology, Westbury, NY BS, Computer Science, Summa Cum Laude, Plymouth State College, Plymouth, NH Cisco Certified Internetwork Expert, CCIE #3531, Routing and Switching P ROFESSIONAL D EVELOPMENT Alumni of Cisco Leadership Development Program, a highly selective program providing broad foundation of cross-functional experiences that positions individuals for senior leadership roles USA Hockey Level 5 Coaching Certification, highest level of certification in Hockey requiring many years of coaching experience, extensive training and completion of subject matter expert thesis R EFERENCES Excellent Professional and Personal References Available Upon Request
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