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Date Created: 12/22/15
MARC D. SHAPIRO Program Director Manager PMP www.linkedin.com/in/marcdshapiro C (571) 212-1203 Washington DC Metro Area email@example.com Experienced Senior Program/Project Management/OD/Training/Learning Professional with 25+ years of aligning organizational change activities with business needs, managing/directing programs/projects on time and on budget, and strategizing, developing, delivering, and assessing organizational change and learning initiatives. Sweeping change leader and contributor with entrepreneurial spirit. Certified PMP. DoD Secret Clearance. CAREER SUMMARY Founder/Managing Director – M.D. Shapiro & Associates, Potomac Falls, VA. 1993-Present Provide leadership and guidance to Fortune 100/international clients on organizational change. Manage/deliver training projects: team building/transitions, customer service/train the trainer certifications, and e-learning. Licensed proprietary product for international distribution. Key Consulting Accomplishments: Developed high performance model for molding diverse technical professionals into complex cross- functional teams worldwide for Unocal. Formed teams for shared projects, leveraging individual contribution for greater achievement and productivity. Open and constructive conflict resolution yielded stronger relationships. Change agent, coaching 3200 staff on team output of new structure. Retrained 2000 SSB/SSPC employees in 4-month period implementing Shell Malaysia Operations Re-Structuring. Certified 23 client trainers for program delivery. Facilitated sessions and managed entire effort. Reported QA data to executives. Effort cited in Booz Allen Award for Excellence. Introduced rigorous experiential learning model to Penn National Gaming’s Off-Track Wagering (OTW) and Mid-Atlantic Racecourse Properties. Trained Facility Managers and senior staff on experiential training method to develop and deliver operations and service training. Re-engineered performance management system at Exxon USA creating mentor program that elevated levels of responsibility and performance. Replaced artificial annual performance ranking system that fostered competition and secrecy with program promoting collaboration and open communication. Performance improved, mentors were rewarded with greater hierarchical responsibility. Bridged conflict resolution style between US and Thailand workers resulting in increased productivity, social integration, and technology transfer. Resolved inadequate technology transfers and communication due to cultural differences between expatriate and local professionals. Developed online learning courses for KnowledgeWire (now UL Eduneering). Designed web-based interactive learning programs for Fortune 500 companies. Project Director – Taproot Foundation, Washington, DC. 5/2013-Present Provide leadership and guidance for execution teams supporting non-profit pro bono clients on infrastructure and branding initiatives. Program/Project Manager – AM2 Solutions, Great Falls, VA. 10/2012 – 3/2013. Own P&L responsibility at program level and manage large scale project to deliver contracted services for Federal client. Primary contract was protested and ultimately cancelled due to Sequestration. Support business development (BD) to generate new revenue. Consult on strategic learning. Program/Project Manager, Strategy, Learning, & Human Capital – Serco, Reston, VA. 6/2010 – 10/2012. Manage team of project managers and resources for multiple concurrent training/learning/human capital projects for Federal clients (VA, DOJ, FAA, GAO). Own P&L responsibility at program level. Build relationships and create proposals to grow existing business and generate new business in the learning/human capital arena, beating revenue targets by 80%/yr. Portfolio grew from 1.8MM to 6MM in 2 years. Consult on strategic learning. Senior Manager, Enterprise Human Capital, Civilian– Unisys Corp., Reston, VA. 2/2004 – 6/2010. Lead, develop and facilitate training and other organization change business transformation solutions for client organizations. Consult on Strategic Human Capital and technology adoption issues. Certified Six Sigma Green Belt. Won T.E.A.M. Award 12/04. Promoted 3/06. Earned Special Recognition Award, 12/08. Unisys Project Experience Federal Aviation Administration (FAA) – Project Manager and Curriculum Developer (5/07-6/2010.) Led projects assessing and rewriting Finance and HR policies, managing Unisys team and subcontracted consultants, with direct client interface for Unisys. Developed Budget 101 Training and Capitalization Policy Training. Managed content conversion to FAA-approved LMS using Articulate. Government Services Administration (GSA) – National Rent Billing Training Manager (1/07-5/07) Remediate at-risk training effort by assuming Client Liaison role to ensure responsiveness. Led training curriculum development, and delivery. Managed production/distribution of project-related documents for over 2000 users to 12 locations. Unisys CMMI -- Organizational Training (OT) Process Action Team Member (11/06-1/07) Strategized approach to OT and developed process flows, templates, and artifacts to support successful Unisys application for CMMI Level 3 certification in ‘07. US Department of Defense (DoD), RITPO E-Learning, Unisys Project Manager (2/06 – 2/07) Managed Unisys sub-tasks of curriculum development on e-learning project. Wrote WBS and negotiated LOE with other subcontractors. Provided day-to-day project management and Quality Assurance. DC Public Schools Procurement Automated Support System, Change Management Lead (10/05 – 3/06) Managed Strategic Change Management to leverage Ariba product and transform traditional purchasing department into Strategic Sourcing organization. Developed various artifacts to support implementation. US Department of Defense (DoD), CHCSII (MHS, AHLTA), Training Manager (08/04-10/05) Public Sector, Electronic Health Record (EHR, EMR) Implementation and Training Managed $150MM Department of Defense (DoD) Military Health System (CHCS II, AHLTA) training effort. Deployed approximately 325 trainers to 130+ sites internationally delivering Electronic Health Records training to 55,000. Managed 14 different initiatives within project. Transportation Security Administration, Training Manager (02/04-08/04) Manage curriculum development for TSA’s Managed Framework curriculum including Overview, IT Strategy, Systems Development Life Cycle (SDLC), Enterprise Architecture (EA), Capital Planning and Investment Control (CPIC). Manage feedback data collection, compilation, and reporting. Department of Veterans Affairs, Patient Financial Service System (PFSS), Special Projects. Public Sector, Technical Training and Project Management (06/04-07/04) Audit existing training plans, documents, staffing, etc. Assess project personnel. Create strategic documentation, including Master Training Plan, Onboarding Document, and Deployment Plans. Sr. OE Consultant III/Sr. Compensation Consultant – Freddie Mac, McLean, VA. 2000-2002 Thought leader to senior management on operational issues. Develop/facilitate interventions. Develop training/communication collateral on HR policy. Develop application requirements for HR’s service portfolio. Senior Consultant – HRDQ Seminars, Houston, TX 1991-1993 Facilitate experiential training for Fortune 100 clients including OD team building, and negotiation. Managed training materials production and distribution. Launched hybrid classroom/outdoor team-building capability. Adjunct Instructor – George Mason University, Fairfax, VA 1990-1991 Faculty Member for advanced “Organizational Communication” class. Develop curriculum and facilitate classroom exercises and discussion modules. Training Consultant – Booz, Allen, & Hamilton, Bethesda, MD 1989-1990 Facilitate core training programs. Complete needs analyses. Design/develop courseware. Sr. Training Instructor – Golden Nugget Hotel & Casino (Purchased by Bally), Atlantic City, NJ 1987-1989 Developed comprehensive New Employee Orientation and Management Development programs. Directed and facilitated intensive Train-the-Trainer, Casino Management, and company-wide quality program at all levels. EDUCATION MA, Organizational Communication, University of Iowa, Iowa City, IA 1986. BA, Speech Communication, Penn. State University, University Park, PA 1984.
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