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Reviews for SCWE-Human-Performance-Safety-Culture-in-Hartford-CT-Resume-Michael-Quinn
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Date Created: 12/22/15
M ICHAEL D.Q UINN EXPERIENCE Over 25 years in the nuclear industry, including the past twelve years providing organizational and program recovery project management, corrective action program, root cause evaluation, Human Performance, Nuclear Safety Culture, Corrective Action Program, SCWE, performance improvement, leadership development/ coaching, assessment, and related consulting services to several industry sectors, including: the commercial nuclear power industry in the U.S. and Canada; U.S. Government (e.g., U.S. NRC, U.S. DOE); and High Hazard/ High Reliability Organizations. Prior: Commercial Nuclear Power Operations (in the power block with five nuclear units at three sites in two states) LICENSES and CERTIFICATIONS U.S. NRC Senior Reactor Operator License #10071 (inactive) Certified Root Cause Investigator: Nuclear Safety Review Concepts Event Evaluation FPI/ PII Prevention and Reduction of Nuclear Organizational and Programmatic Failures DDI Assessment Center/ DDI Certified Behavioral Interviewing Hogan Assessment Systems (individual selection, executive/management coaching and development) Clark Wilson Group Certificati(executive, management, group, and team coaching and assessments) Certified Radiation Safety Officer Selected Consulting Experience Summary Experience (see supporting details – following page) Haddam Neck and Millstone Nuclear Power Stations Positions Held U.S. NRC: provided root cause training to a 95003 Special Inspection Team prior to assessing a BWR licensee PM (reporting to the President), on the Millstone Station U.S. NRC: Awarded 2 ndfive year (2012-2017) contract to recovery team, of a group assessing and remediating the develop and deliver root cause evaluation training of commercial safety culture and a safety conscious work environment nuclear plant licensee root cause event reports to US NRC (SCWE) at a recovering multi-unit nuclear facility of 3000 inspectors and technical staff; entails US NRC Inspection personnel (one of several project managers on the station Manual 0305; Inspection Procedures 71152, 71153, 95001, recovery team) over a four-year period 95002, 95003; have trained over 300 U.S. NRC staff, including a NRC 95003 team prior to entry; 4-6 course deliveries/ year Director of Nuclear Station Services – responsible for Radiation Protection, Industrial Safety, Nuclear Oversight, (2006 – current) Corrective Actions/ Human Performance, Quality Assurance, Westinghouse/ PaR Nuclear – root cause team lead of eight (8) Procurement, Finance and Accounting, Human Resources, individuals: RCAs on installs at five nuclear stations Chemistry/ Radiochemistry, Licensing (liaison), Emergency Planning, Facilities Management, Station Medical Facility Shaw Modular Solutions/ Chicago Bridge & Iron - (new build Manager of Planning and Strategy for five nuclear units support for four (4)AP1000 units in GA and SC); Corrective Action located at three sites in two states Program support; root cause team lead for a significant incident; Project Manager - Northeast Utilities Nuclear Organization Provide root cause training; consult on organizational and product quality challenges; potential regulatory action; Manager Chemistry and Radiochemistry and organizational response Radiochemist/ Chemist Wolf Creek Nuclear Operating Company/ Excel Services Collateral Positions/ Assignments Director of Nuclear Station Emergency Operations LOOP: Root Cause/ and Comprehensive Event Assessment investigating 98 hour loss of offsite power event; (SRO Licensed - #10071) Refueling and Maintenance Outage Shift Manager – three Mitsubishi Heavy Industries/ TCPS/ MNES/ Dominion – root outages cause team lead on a design phase issue for the U.S. APWR project; Nuclear Station Duty Officer Member, Plant Operations Review Committee – Bruce Power Nuclear Generating Station (8 units): Led Root Haddam Neck (PORC) Cause Team and was appointed PM of a one-year Recovery Chair, Plant Operations Review Committee - Team of 25 following the trans-uranic uptake to over 400 Haddam Neck (PORC) workers; coached management on corrective actions and led Member of a Nuclear Safety Assessment Board sub- program recovery as Project Manager committee (Millstone Station) Atomic Energy Canada Limited: organizational turnaround Founding member of a nuclear Executive Review Board at consulting on reactor rebuild organization; corrective action/ root Millstone Station (SCWE) cause coaching and training/ SCWE/ nuclear safety consulting to the CANDU Reactor Retube Project; advised CARB/ MRB INPO Team Member: Evaluator - U.S. Southern Nuclear Unit entailing two nuclear reactor rebuilds; Vermont DPS/ Vermont Yankee Nuclear Power Station co- assessor of the Corrective Action Program and VY Root Cause process in context of a plant license extension evaluation (beyond 2012 ) Los Alamos National Laboratory - KSL Services: Led organizational effectiveness assessment team recon effort/ and subsequent recovery of two organizations 1 M ICHAEL D.Q UINN EDUCATION and TRAINING Doctor of Science (Sc.D.) in Organizational Management Systems (System Dynamics), University of New Haven Masters in Business Administration, University of New Haven B.S. Chemistry, Charter Oak College Numerous Technical Training Programs, including: Reactor Operations to attain a Senior Reactor Operator License (62 weeks); Nuclear Radiochemistry, Radiation Protection, Emergency Planning, Root Cause, Welding, U.S. FEMA Emergency Response Assessment; Radiation Safety Officer Certification SELECTED CONSULTING EXPERIENCE (1999 – present) 1999 – present WorkPlace Cornerstone/ Management Systems Companies WorkPlace Cornerstone is a consulting practice that focuses on organizational and nuclear program turnarounds, corrective action program remediation, root cause, nuclear technical support, organizational assessments (e.g., conduct of operations, organizational performance and effectiveness), problem identification and resolution/ corrective action programs, nuclear safety culture, project management, event and organizational response evaluations, organizational change and transition, leadership development, team building dynamics, and individual, group and organizational interventions. Dr. Quinn is a Principal in the practice (www.scwe.net). Selected Client Efforts include: U.S. NRC Awarded second five year ( 2012-2017) contract to develop and deliver the three-day ‘Root Cause Evaluation’ training course (G-204) to U.S. NRC inspectors and technical staff at the four regions, the technical Training Center, and NRC headquarters; course entails training NRC resident inspectors and technical staff to effectively evaluate commercial nuclear plant licensee root cause evaluation reports; topics include consequences, significance, risk significance profiles, extent of condition, extent of cause, operating experience, causal factors, causal relationships, barrier analysis, what’s missing, missed opportunities, corrective actions (CA), measures of CA effectiveness, Problem Identification and Resolution (PI&R), and safety culture, among several other topical areas. Employ actual licensee root cause reports. Entails U.S. NRC Inspection Manual 0305, Inspection Procedures 71152, 71153, 95001, 95002, 95003; deliver 4-5 sessions/ year; to date, have trained over 300 resident inspectors and technical staff, including 95003 NRC team members prior to the NRC team arrival at a licensee’s site. (2006 – current) Westinghouse/ PaR Nuclear – Root Cause Team Lead of eight (8) individuals: Root Cause Analyses on installations at five nuclear stations Shaw Modular Solutions/ Chicago Bridge & Iron (a new build supplier for four (4) AP1000 units in GA and SC); Root Cause Team Lead for a significant condition; Provide root cause training and Corrective Action Program support on organizational and product quality challenges; facilitated action commitments and organizational response to US NRC commitments Wolf Creek Nuclear Operating Company/ Excel Services - Root Cause team section lead and Comprehensive Significance Assessment section lead on the 1/13/12 loss of offsite power event at Wolf Creek Nuclear Power Station. Root Cause/ and Integrated Event Assessment team investigating the four-day loss of offsite power to the power block; Comprehensive Event Evaluation Lead on several LOOP-related root causes including PI&R, Extent of Condition, Extent of Cause, 95-002 Station Recovery, two previous LOOP events, and other event-related assessments. Mitsubishi Heavy Industries/ TCPS/ MNES – root cause team lead on a design phase issue for the U.S. APWR project; Integrated Program Improvement Plan development entailing PI&R/ Corrective Action Program; Safety Culture; Organization Improvement Program; both efforts now in progress ZionSolutions (Zion Nuclear Power Station) – corrective action program assessment and remediation; provide corrective action program, root cause services, and root cause coaching and training to a decommissioning organization at a two unit PWR site; worked with CAP managers, CA coordinators, and the Management Review Committee Bruce Power Nuclear Generating Station (8 units): Root Cause team lead; Project Manager of a Recovery Team charged with developing and implementing corrective actions to address, remediate, and sustain the organizational and programmatic performance that had resulted in a radiological/ transuranic/ alpha uptake to over 400 workers; as PM, I assembled a recovery team of 25 industry experts from the U.S., U.K., India, Thailand, and Canada; and Ontario Building Trades; led the project plan development, and was responsible for the delivery of over 100 technical, structural, and social corrective actions to address a highly energized and high public interest event; responsible for the $4.2mm team 2 M ICHAEL D.Q UINN staffing budget, as well as the $3mm hardware and facilities budget; coached management on corrective action and program recovery; interfaced with the Canadian Nuclear Safety Commission and the Radiation Safety Institute of Canada throughout the recovery effort; appointed by and reported to the Executive Vice President - Bruce Power, throughout the 12 month assignment in Tiverton, Ontario and Toronto, Canada Black and McDonald (Pickering Nuclear Power Station and Darlington Nuclear Power Station) Ontario Canada consulted to a CANDU nuclear service provider on corrective action program, root cause, human performance, and safety culture/ SCWE; staff of 900 assigned to 10 units. Atomic Energy Canada Limited: provided Problem Identification and Resolution (PI&R)/ corrective action program/ root cause/ SCWE/ nuclear safety and organizational coaching, consulting, and training to the CARB/ MRB and to Unit-1 and Unit-2 Reactor Retube Project management; this project was the largest undertaking of a CANDU reactor rebuild following complete disassembly; as well, this project was part of the complete rebuilding of two 800 MWe CANDU units over a five-year period U.S. Department of Energy: conducted a root cause evaluation of a serious incident at the Waste Isolation Pilot Project (below surface transuranic waste repository for the U.S. Department of Defense and Department of Energy); provided action plan to address PI&R/ corrective action program/ CARB challenges; in Carlsbad, NM; NSA/ WSCI/ Vermont Department of Public Service/ Vermont Yankee: co-assessor of the Root Cause process within the Corrective Action Program evaluation, in context of plant license extension beyond 2012; focus placed onto the Vermont Yankee Station Transformer Fire and the unit’s Cooling Tower Cell Collapse; in Vernon, VT Los Alamos National Laboratory (LANL) – KSL (Los Alamos, NM): Led organizational effectiveness assessment team recon effort and recovery of two organizations for the LANL prime contractor UTILITY EXPERIENCE NORTHEAST UTILITIES (NU), Berlin, Connecticut (HELCo, Connecticut Yankee Atomic Power, Northeast Utilities, NNECo) In addition to the positions held (detailed in following section), experience entails working with Corrective Action Programs, Safety Conscious Work Environment, Nuclear Station Technical Specifications, FSAR, Design Basis Specifications, and Licensee Commitments. Worked with Regulatory Affairs as SME on technical specification change requests and enacting new technical specifications (e.g., RETS/ PASS); addressed U.S. NRC Information Notices, Safety Evaluation Reports, Generic Letters, etc.; addressed INPO Significant Operating Event Reports (SOERs) and Operating Experience; held a Senior Reactor Operator license on a PWR, and worked closely with Technical Specifications and their associated design basis documents; FSAR/ FDSA; Station Operations Review Committee (Member and Chair) that reviewed tech spec change requests, evaluated station design changes, conducted 50.59 reviews, oversaw nuclear safety, reviewed implementing programs and procedure changes; performed design basis calculations as part of station design change efforts. Positions included: Project Manager on the Millstone Station Recovery Team Waterford, CT PM reporting to the President and CEO, assigned to the Millstone Station recovery team. Assembled and led critical cross-functional groups in developing, implementing and evaluating several programs aimed at establishing a nuclear safety culture using organizational change toward an inclusive work environment (positive work climate) at Millstone Nuclear Power Station. Led SCWE assessments and investigations over a three- year period; facilitated activities that directly supported the attainment of a SCWE; this was the primary focus to achieving restart approval from the Nuclear Regulatory Commission. Founding member of an Executive Review Board, and drafted its first charter. This Board provided a template that a number of nuclear organizations instituted; a full recovery was achieved following a three year effort. Manager Planning/ Operational Standards Corporate Office and NNECo Directed the activities of a group of senior staff and directors that participated in the design, development and implementation of strategic planning, and integrated organizational planning initiatives for more effective nuclear operational performance for five nuclear units located at three sites in two states. Director, Station Services - Haddam Neck Station One of two directors (reporting to site VP) responsible for the operation and safety of a 600 MWe nuclear power station; as Services director, responsible for support activities at the station during power operations and a refueling/ maintenance outage. Responsibilities included direction of station staff, excluding operations and maintenance. Directed the Radiation Protection, Industrial Safety, Nuclear Oversight, Problem Identification and Resolution (PI&R), Corrective Actions/ Human Performance, Quality Assurance, Procurement, Stores/ Warehousing, Finance and Accounting, Human Resources, Chemistry/ Radiochemistry, Licensing (liaison), Emergency Planning, Facilities Management, Health Facility, and Administration groups at the station. Staff entailed 250 of the 350 in-house personnel on site, also responsible for approximately 100 contractors used for outage support). Chair - Plant Operations Review Committee/ CARB.. Budget responsibility of $55 million. 3 M ICHAEL D.Q UINN Director, Station Emergency Operations Directed Emergency Response Organization’s engineering and operations response for a 600 megawatt nuclear power station during nuclear emergencies and off-normal plant conditions. Site Director on back shift and weekends (collateral responsibility). Project Manager Developed and facilitated activities in organizational integration initiatives, organizational behavior and development at the corporate level. Optimized processes and reduced duplication of effort and overhead. Refueling and Maintenance Outage Manager Directed shift activities during three refueling and maintenance outages over a six year period (coordinating shift engineering, operations, maintenance, and support staffs). Responsible for critical path shift activity progress, integrative schedule adherence, and supporting work force of several hundred craft and technical support personnel. Example project evolutions included reactor pool seal replacement, reactor thermal shield removal, and LP turbine-rotor replacement; (collateral responsibility). Manager Offsite Radiation Dose Consequence Directed the activities of off-site dose monitoring teams; developed dose projections based upon field and plant effluent data. Recommended remedial actions to the Director, Station Emergency Operations (collateral responsibility). Manager, Chemistry Connecticut Yankee Atomic Power Company, Haddam Neck, Connecticut Responsible for chemical/ radiochemical control programs at a nuclear power station; Directed department management team, technical and bargaining unit staff of 20. Responsible for corrosion control program - reactor plant and balance of plant; key system responsibilities included steam generator integrity (29 years of operation w/o replacement), reactor coolant chemical control, and radiation effluent monitoring; Technical Specification compliance for primary system activity, radioactive effluents, chemical control, off-site dose burden and calculations; management of the department procedure manual (over 200 procedures). NPDES, RCRA, Confined Space, Right to Know, Waste Consumable, and Heat Stress programs; Administrative: Member of the Plant Operations Review Committee (PORC), Northeast Utilities Corporate Environmental Committee, Station Duty Officer and Director, Station Emergency Operations (DSEO). Responsible for long range planning and managerial process control. Budget responsibility $2 million annually. Radio-Chemist Led laboratory staff of 10 personnel; operated and maintained gamma spectroscopy, alpha spectroscopy, and x-ray fluorescence detection systems; responsible for laboratory analytical functions including wet and dry analytical chemistry; offsite dose calculations for liquid and gaseous discharges (batch/ integrative); corrective actions; Analysis and evaluation of reactor and secondary plant radiochemistry/ chemistry; assessment of plant systems’ performance, including liquid and gaseous waste processing; nuclear fuel integrity determinations; heat transfer across condensers; demineralized water make-up plant; sodium hypochlorite system, among others; responsible for calibration and operation of the Radiation Monitoring System (RMS). Characterized tritium in groundwater; Offsite dose calculations for liquid and gaseous discharges – batch/ integrative; responsible for radiation processing systems effectiveness/ offsite dose burden; environmental programs; NPDES; confined space program; regulatory compliance; waste characterization; Analysis and evaluation of reactor and secondary plant radiochemistry / chemistry; qualified RP. Developed and implemented software codes for radioactive liquid, gaseous, and particulate effluents (written in RT-11 Fortran and Basic using a DEC PDP-11 processor; this effort spanned over one year, and resulted in a saving of significant time processing over 400 discharges annually, and significantly reduced the error rate when generating reports for the state and the U.S. NRC. 4 M ICHAELD.Q UINN GENERAL INFORMATION Unescorted access at Haddam Neck Nuclear Power Station; Millstone Nuclear Power Station; Point Beach Nuclear Power Station; Maine Yankee Nuclear Power Station; V.C. Summer Nuclear Power Station; Seabrook Nuclear Power Station; and Bruce Nuclear Generating Station (Canada). Contact Information: LinkedIn: www.linkedin.com/pub/michael-quinn/1b/565/2a8 860.463.0413 (Cell) 860.295.0603 (Marlborough Office) Website: www.scwe.net Email: email@example.com firstname.lastname@example.org (back up) email@example.com Mailing Address: WorkPlace Cornerstone Associates, Inc. PO Box 261 Marlborough, CT 06447 5 M ICHAEL D.Q UINN Organizations Dr. Quinn has worked with include: Atomic Energy Canada Limited (AECL) Bruce Nuclear Generating Station (8 Unit Site in Ontario, Canada) Absolute Consulting, Inc. Bartlett Nuclear Inc. Dominion Power - Millstone Station Westinghouse/ PaR Nuclear, Inc. Excel Services, Inc. Wolf Creek Nuclear Operating Company Connecticut Yankee Atomic Power Company Maine Yankee Atomic Power Company Florida Power and Light Northeast Nuclear Energy Company U.S. Nuclear Regulatory Commission (U.S. NRC) U.S. Department of Homeland Security U.S. Federal Emergency Management Agency (FEMA) U.S. Department of Energy (DOE) - Hanford, WA U.S. Department of Energy (Waste Isolation Pilot Project) Carlsbad, NM U.S. Department of Energy (DOE) Yucca Mountain U.S. DOE - Los Alamos National Laboratory - KSL Services Day and Zimmermann NPS Metropolitan Life Insurance, Inc. TC Program Solutions, Inc. Mitsubishi Heavy Industries/ Mitsubishi Nuclear Energy Services - US / North Anna Black and MacDonald, Limited (Nuclear Supplier) Ontario Canada Building Trades Nuclear Management Company (NMC) LLC Nuclear Safety Associates/ WSCI/ State of Vermont DPS/ Entergy - Vermont Yankee Radiation Safety Associates, Inc. Shaw Group/ Shaw Modular Solutions Chicago Bridge & Iron Point Beach Nuclear Power Station Radiation Safety Institute of Canada Seabrook Nuclear Power Station South Texas Nuclear Project ZionSolutions - Zion Station 6 M ICHAELD.Q UINN Publications, Presentations, and Seminars Quinn, Michael D. (October 1994). Reengineering the Enterprise. Paper and presentation to 250 managers attending the Institute of Nuclear Power Operations (INPO) Nuclear Manager Meeting; Atlanta, GA Quinn, Michael D. (October 2000). Phase Change Factors Impacting Employee Commitment to Change at a Nuclear Facility. Paper and presentation to the NBEA Conference Smithtown, NY Quinn, Michael D. (January 2001). “Factors Influencing Employee Commitment to Organizational Change: Moving Toward an Inclusionary Environment.” University of New Haven West Haven, CT Quinn, Michael D. (May, 2001). Planned and Unplanned Critical Incident Impact on Employee Commitment. Paper and presentation to the Eastern Academy of Management New York City Quinn, Michael D. (September 12, 2002). Assessing Organizational Effectiveness. Paper and presentation to the Employee Concerns Program Forum Kansas City, MO Quinn, Michael D. (August 5, 2003). Operator Retention and Attraction: The Social Considerations. Paper and presentation to the American Nuclear Society Utility Working Conference Amelia Island, FL Quinn, Michael D. and Godinez John. (July 2004). Employee Motivation: Benefits of a Committed Workforce. Connecticut Business Times New Haven CT Quinn, Michael D. (October 4, 2006). Organizational Performance Effectiveness Paper and presentation to the KSL Management Los Alamos National Lab, Los Alamos, NM Quinn, Michael D. (June 12, 2008). Confidence in Investigation Results. Presentation to the American Nuclear Society RCA Anaheim, CA 7 M ICHAELD.Q UINN Quinn, Michael D. (December 7-9, 2009). Root and Apparent Cause Assessment Workshop for ReTube Rooticians and Investigators; Three day course presentation to 15 Atomic Energy Canada Limited operations staff; Ontario, Canada Quinn, Michael D. (June 10, 2010). Lessons Learned Workshop: Human Performance During the Bruce Power Transuranic Uptake Event. Paper and presentation to the Bruce Power Executive Team Tiverton, Canada Quinn, Michael D. and Dr. David Hutchinson; (August 16, 2011). Human Performance: Changing Behavior Over Time. Presentation to the American Nuclear Society Utility Working Conference Hollywood, FL Quinn, Michael D. (August 16, 2011). Human Performance Role in Lessons Learned. Presentation to the American Nuclear Society Utility Working Conference Hollywood, FL Panel Participant (August 17, 2011). Identifying Critical Organizational Parameters Before They Identify You. Presentation to the American Nuclear Society Utility Working Conference Hollywood, FL Quinn, Michael D. (August 2012). Consistently Effective Performance Models: The Essential Component. Draft presentation to the American Nuclear Society Utility Working Conference Hollywood, FL 8
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