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Reviews for VP-Director-Operations-Manufacturing-in-Tucson-AZ-Resume-Bob-Grady
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Date Created: 12/22/15
B OB G RADY cell: 520-989-1810 firstname.lastname@example.org VP Director |Operations Manufacturing Global / Turnaround / Startup / M&A / Quality (ISO 9001) / Strategic & Tactical Planning Sales / Reengineering / P&L / Negotiations & Contracts / Training / Logistics / Safety A change agent; always improves operations, profitability and reduces costs. Creates strategies aligning goals, operations, and products for competitive advantage and maximum ROI. Recruited and promoted to turn around under-performing business units consistently. Key Skills: Passion for creating customer value and loyalty, high performing work teams, and continuous process improvement. Track record in turnaround situations with emphasis on cash flow, technology, process and productivity improvements. Holds a Master of Business Administration, Bentley College, Waltham, MA and a Bachelor of Science, Administration/Economics, University of New Hampshire, Durham, NH. Certified Facilitator, Integrity Service. LinkedIn: www.linkedin.com/in/bobgrady Web Portfolio: www.careerhosting.com/bobgrady Career History General Manager, LAZYDAYS RV, Tucson, Arizona, 2011 – 2013. Directed start-up of an 80-acre RV dealership complex in Tucson including sales, finance & insurance, parts & service, campground and restaurant. Startup. Rapidly attained finance and insurance sales and penetration ratios on par with long-established Tampa location. Achieved parts & service department profitability and 95% technician efficiency in 2012. Oversaw numerous major customer events creating “raving fans” and receiving positive reviews including a 5-day 600-person Family Motor Coach Association rally. Built “customer-for-life” culture through selective recruiting and customer service training. Developed numerous relationships in the Tucson business, government, law enforcement, and charitable communities. Director, Service & Parts LAZYDAYS RV, Tampa, Florida, 2002 – 2011. Led 225-person, $33 million-revenue, and 200-bay service unit in the delivery and servicing of recreational vehicles for the world’s largest single-site RV dealership. Improved technician productivity by 38% through implementation of a pay-for-performance (flat rate) compensation system for annual savings of over $5 million. Grew incremental business through insurance company programs, creation of an RV renovation program, and expansion of a retail parts store. Attained customer satisfaction levels exceeding 90% with recovery rates over 95%. Facilitated eight-month Integrity Service customer loyalty educational program for over 300 employees as well as numerous customer service training events for all employees. Maximized $1.5M service parts inventory with six+ turns vs. industry average of 3.5 turns while improving absolute inventory accuracy to over 99%. Bob Grady, Page 2 General Manager, AUTOCRAFT ELECTRONICS (now Genco), Carrolton, Texas, 2000-2001 Directed overall operations for this electronics remanufacturer and logistics provider to General Motors, Ford Motor Company, Delphi, Delco Electronics, Visteon, and Motorola, and affiliated dealerships. Increased operating income 600% (2001) through major OEM contract win. Improved administrative procedures and product availability resulting in 100% customer retention and 12% increase in new customers. Reduced cycle time 36% and increased fill rates by process reengineering and kaizen events. Reduced employee turnover by 46% through employee involvement, compensation adjustment, and improved communications. Implemented lean manufacturing and team-based management culture. Vice President, Operations, IPM SERVICE CORPORATION, Dallas, Texas, 1995-1999. Directed automotive electrical products sales, customer service, materials management, distribution, manufacturing, quality management, information systems, and business planning. Improved same-day order fill rate from 49% to 71% while reducing inventory by 42% and improving cash flow by $5 million. Decentralized materials management to factories in Mexico, Costa Rica and the U.S. to improve material availability and production uptime without increasing overall inventory Created consignment warehouses at customer sites for increased sales revenues of 5%. Redesigned production process in Mexico that achieved 50% capacity expansion and 24% productivity increase. Centralized national logistics process and closed six regional warehouses, achieving 60% reduction in logistics costs without impacting levels of service to 90% of customers. Surpassed 5% annual cost reduction targets. Vice President/Director, U. S. Manufacturing, ZENITH DATA SYSTEMS (Groupe Bull), St. Joseph, Michigan, 1992-1995. Directed manufacturing and distribution, engineering, quality assurance, materials, purchasing, order fulfillment, systems engineering, and process engineering for a 650-employee facility. Developed build-to-order production and fulfillment system, reducing delivery lead times from 40 to 10 days and generating $225M increase in revenue. Launched six new desktop and portable product lines while increasing volume 200%. Achieved 0.5% dead-on-arrival rate vs. 2.0% then-industry standard. Reduced product costs 34% year-on-year. Implemented process yield audits, process controls, and yield improvement teams. Improved inventory turns from 5 to 9 through improved supply chain practices. Drove business process improvements in European operations including order fulfillment, product life cycle management, and production cycle time. Advisor to ISO 9001 implementation. Previously with WANG LABORATORIES, INC., Lowell, MA served as Director-Manufacturing – U.S. Operations, General Manager – Software Manufacturing & Distribution, Sr. Materials Manager – Software Manufacturing and Distribution, Plant Controller – Software Manufacturing and Distribution, Financial Consultant – Manufacturing.
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