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Date Created: 12/22/15
Frank Shiffer, MPH, CPA Knoxville, TN (865) 356-5030 Mobile; firstname.lastname@example.org Senior Executive, Financial and Operational Management A strong financial and operations professional with over 30 years of experience in managing complex business and financial organizations and turning around troubled and unprofitable situations, including Chapter 11 reorganizations. Key strengths include: Revenue Cycle…Federal Bankruptcies…New Enterprise Development…Regulatory…OIG Compliance...Executive Leadership…Negotiations…International Business…Project Management Professional Experience IHS - Integrated Healthcare Solutions, LLC - Owner 1998 to Present Engagements include: Claiborne County Hospital - Revenue Cycle Director, with restructuring pre-registration through denial management processes 2010 - 2012 Rebuilt Case Management Department after 100% employee departure prior to arrival Reduced ED visit times by restructuring ED processes from signage to patient disposition Johnson Memorial Hospital - CFO of this Chapter 11 CT hospital, and other entities, for 18 months, then exit strategy implemented with significant financial improvements 2009 - 2010 Managed Care negotiations with rate increases of 10% to 75% via aggressive contract strategies Obtained increased lines of credit and other financial loans necessary to continue operations Gulf States Health Services - Corporate CFO of this severely challenged 13 hospital for-profit LTAC system one year, followed by bankruptcy. 2008 - 2009 Addressed major IRS and State tax issues with successful resolution Centre Health Partners/Morris Anderson & Associates – Consultant 2006 – 2007 Engagements included Kings Medical Group, a large Imaging Management company, American Hospice in Jacksonville, FL, St. Vincent’s in NYC and others Woodland Healthcare Hospital and Clinic – CFO Woodland, CA 2004 - 2005 Renegotiated a Closed Medical Group’s $18 million contract balancing MGMA pay standards with productivity incentives. Fulfilled CEO responsibilities during CEO vacancy for the hospital LifeCare Hospitals - Financial Advisor for-profit Hospital System, Dallas TX 1998 - 2000 Sole advisor to a major healthcare system on financial aspects of acquisitions, new enterprises and services. Feasibility studies on financial viability and profitability. CHS/Lakeway Regional Hospital, Morristown, TN 2005 - 2006 CFO Recruited to set-up merger of hospital with a financially compromised not-for-profit health system. Achieving highest EBITDA Margin for hospitals in CHS system, EBITDA contribution for year two increased 10% over prior year. Sutter Health, Roseville, CA 2000 - 2004 Asst Administrator, Finance, Sutter Roseville Medical Center, Roseville, CA 2001 - 2004 Administrative Director, Finance, Sutter Auburn Faith Hospital, Auburn, CA 2000 - 2001 Developed feasibility studies to add 8 ICU beds, 90 Med/Surg beds, 80 Rehab/Vent beds, and a JV with GI physicians for outpatient gastrointestinal services, William Frank Shiffer Renegotiated trauma ortho on-call contract worth over $50M avoiding termination of trauma services, Directed a five hospital cost analysis for labs, respiratory services and operating room supplies, 1 CFO to be Service Excellence Champion in implementing Studer Group patient satisfaction process, improving patient satisfaction by over 20%. CFO - Vice President, Finance, St. Francis Medical Center, Monroe, LA 1994 - 1998 Recruited to this severely-troubled $125M healthcare organization to establish effective fiscal controls, manage assets, develop accounting processes, and to ensure compliance with regulatory agencies. Challenged to increase revenue, control costs, and advise senior management on appropriate financial direction in accordance with accepted business and accounting practices. Avoided potentially disastrous takeover by bond insurers by recruiting a top team and thoroughly reviewing true financial status, finding revenues understated by $3 million, Increased revenue over $6M by creating 2 new specialized hospitals, generating dramatically enhanced revenue stream, Reduced costs by implementing cost containment program including staff reductions, Raised net income to $5.5M from $400K in one year by negotiating 25 new managed care contracts and managing cost report revisions, Created profitable joint venture for cancer radiation treatments, Increased market share by creating industry-leading Medicare insurance product with Marketing Director Increased outpatient revenues by support and key area management of new outpatient clinic. Tulane University Medical Center, New Orleans, LA 1988 - 1994 CFO - Finance and Information Systems, Tulane University Medical Center 1988 - 1992 International Consultant, Central and South America 1992 - 1994 Recruited to managed, budgeting, strategic-planning, liquid assets, billing and collection, regulatory compliance, accounting processes, capital construction, feasibility studies, and debt obligation requirements. Challenged to address lack of profits, lagging collections, and inefficient accounting processes. Lowered A/R aging from 94 to 68 days by restructuring registration, billing and collection processes Increased fund balance 100% and profitability $20M by successfully reopening past years cost reports and obtaining status as a Disproportionate Share Hospital, Avoided $8.6M loss by identifying problem and leading key area of correction to problematic clinical reporting process Achieved advanced refunding of $5.9M through effective debt planning, Enabled AA, A+ investment grade from rating companies by using strategic financial modeling. Managed administrative and financial consulting engagements with affiliate hospitals in nine Central and South American countries, providing key consulting on operations, strategic planning, information, executive recruiting, purchasing, and business strategy to hospital management. Achieved $1.3M in patient referrals from Latin American affiliates through effective consulting engagements, Sold merger strategy to two key hospital competitors in Guatemala City by demonstrating financial improvements. Director, Financial Planning, Mercy Hospital of Pittsburgh, Pittsburgh, PA 1985 - 1988 Recruited to manage financial projections, coordinate budgets, accounts, and government cost reports. Challenged to determine the working and implications of Medicare’s new Prospective Payment System and to ensure that the organizational response was correct. Improved revenues over $1M by successfully appealing intermediary decisions on payment amounts, Page 2 of 3 William Frank Shiffer Enhanced decision process for senior management on $80 million net patient service contribution margins by monthly spreadsheet analysis prior to HIS programs capabilities, Improved medical sub-specialty understanding and values by producing accurate contribution margins. HCA - Hospital Corporation of America 1980 - 1985 Chief Financial Officer, Brownsville General Hospital, Brownsville, PA 1983 - 1985 Chief Financial Officer, Crawford Memorial Hospital, Robinson, IL 1982 - 1983 Audit Supervisor, Hospital Corporation of America, Nashville, TN 1980 - 1982 Supervised staff auditors and accomplished critical elements in over 60 important audits as part of a large, seasoned team of former Big 5 auditors. Identified numerous errors, fraud and misappropriations, earning a reputation for persistence, thoroughness, and accuracy, Increased profit margin $200,000 through a 23% staff reduction and attendant costs, Accomplished complete replacement of information system while avoiding any significant A/R write- offs Reduced A/R aging rate from 62 days to 54 by restructuring the billing process and staffing, Contributed key accomplishments in winning renewal of management contract. Auditor, Arthur Andersen & Co., Chattanooga, TN 1979 - 1980 Participated in numerous audits of organizations in banking, insurance, fast food, manufacturing, healthcare, and government areas. Clients included Crystal Restaurants, Hydrocollator Corp., Erlanger Hospital and Blue Cross Blue Shield of TN. US Army Viet Nam Veteran, Combat Engineers 1971-1974 Education Master, Public Health, Tulane University, New Orleans, LA Bachelor, Accounting, Austin Peay State University, Clarksville, TN Professional Associations Turnaround Management Association Healthcare Financial Management Association Rotary International Page 3 of 3
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