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Date Created: 12/22/15
JACQUELINE M ACKEY Dallas, TX 75243 214-215-9542 firstname.lastname@example.org T AX &B ENEFITS P ROFESSIONAL Hands-on problem-solver and trusted professional with 20 years of experience in corporate finance environments. Specific expertise in unemployment insurance, benefits, audits, reducing costs, and coaching others. Strong skills in leadership, training, and working with all levels of management. CORE C OMPETENCIES Personnel Records Management Reviewing Personnel Information Payroll System Management Payroll Program AdministratiAccounting Operations / AdministratCross-Functional Collaboration PROFESSIONAL EXPERIENCE JCPenney Corporation, Plano, TX 1995 to Present Unemployment Tax/Benefit Charge Specialist Managed all aspects of unemployment benefits administration including audits and hearing preparation resulting in 86% win ratio on claims. Saved approximately $15.2M in unemployment costs to the company by understanding all state UI laws and regulations maintaining low rates. Registered new State Unemployment Insurance (SUI) account with State and provided separation information to ensure timely processing of benefits. Spearheaded efforts to transition UI Department functions to JCP Accounting Center, resulting in more efficient processing and fewer redundancies. Partnered with legal, human resources, loss prevention and benefit departments to ensure compliance and research cases. Acted as liaison between JCP and ADP to ensure tax rate notices and contribution reports were processes in a timely fashion. Managed team of associates reporting wages to State offices. JCPenney Corporation, Plano, TX 1992 to 1995 Lead Administrative Associate Maintained and processed unemployment claims for eleven states. Trained new associates, managed and audited benefit charges, processed external audits. E DUCATION AND TRAINING Associates Degree in Applied Science in General Business Angelina College, Lufkin, TX Finance WINnovation LLS Learning Map Inclusion and Diversity Empowering Leader Workshop Valuing Cultural Differences Managing Unemployment T ECHNICAL SKILLS Word Excel PowerPoint PeopleSoft Workbrain IT Remedy Document Management
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