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Date Created: 12/22/15
PAMELA F. GARCIA, PMP Cell: 214.454.5912 The Colony, TX 75056 Email: firstname.lastname@example.org http://www.linkedin.com/in/pamelagarcia SOFTWARE & INTEGRATED SYSTEMS PROGRAM MANAGER ∙ DIRECTOR ∙ LEADER Highly motivated leader of systems integration and change management with proven success in engaging and managing skilled technical teams. Drives design and deployment of innovative applications, solutions, tools, and processes across international operations. Particularly effective in building global, cross- functional teams and coaching employees to top performance. Creates competitive advantage by utilizing cutting-edge technical and business acumen, driving innovative solutions and influencing positive change across the enterprise. Achieves business objectives through passion, commitment and expertise in: Project Management ∙ International Business ∙ Strategic Planning ∙ System Integration New Product and Technology Deployment ∙ Process Improvement ∙ Team Leadership Change Management ∙ Consulting ∙ Training and Mentoring PROFESSIONAL EXPERIENCE GENERAL DYNAMICS SATELLITE TECHNOLOGIES, Richardson, TX 2009-2010 Sr. Program Manager – Large Antenna Structures and Electronics A proven leader who is comfortable being accountable for achieving program performance including technical aspects, quality issues, cost, schedule, and associated risk management, while working with project teams that include engineers from design, manufacturing, as well as assembly and testing personnel for large antennas/structures. Thrives in a high pressure environment and can be counted on to provide proactive strategic input. Currently directing projects ranging in size from $2M to $124M. NORTEL NETWORKS, Richardson, TX 2006-2009 Project Manager – Global Talent Delivery Led large scale international recruiting projects including Recruiting Process Outsourcing and selection of new Applicant Tracking System vendor. Won Silver Appreciation Award for leading recruitment team efforts in establishment of Network Ops Center in Bangalore, India against very aggressive target numbers and deadlines. Created, coordinated, and drove Mexico Center of Excellence open house for over 75 university Career Center Directors and key university leaders representing over 14 universities in Mexico City. Received rave reviews from university representatives and global news coverage within company. Directed international, cross functional team in defining and documenting global, end to end, company on-boarding process. Recognized for volunteer activities including: President of Women’s Business Council, crafting onsite award winning INROADS (intern summer) program, serving as mentor for multiple employees. Project Manager – Business Ops for Technical Support, LCM, & Readiness 2003-2006 Improved critical item response and resolution time 120% by orchestrating operational requirements redesign. Managed scope, cost, schedule, risk management, deliverables, regional readiness requirements, and performance measurements for global technical support teams. Graduate of Nortel Leadership Edge program – highly competitive, comprehensive one year course for recognized emerging leaders. Leveraged management skills as Business Manager providing oversight and coordination of budget, resources, change control, communication plans, and workforce planning for all wireless Verification Office teams globally. Acknowledged leader in developing, implementing, and bringing to fruition complex data information systems and software programs while raising the bottom line and maintaining high morale of team. Pamela F. Garcia Resume Page 2 Leader Technology Intro & Solutions, Service & Market Readiness 2000-2003 Managed software releases by driving milestone assessments, product verification, on-site customer testing, new product introduction support activities, and project status reporting. Created and delivered programs that insured team readiness to deploy new releases and solutions, significantly improving regional deployment time and customer satisfaction. Sought out and recognized as experienced leader of technical and non-technical work groups, translating requirements into system designs, and providing operational support of implemented systems and programs. REGENT UNIVERSITY, Virginia Beach, VA 1998-2000 Director of Distance Education Developed and improved Distance Education offerings across 200 staff and faculty, eight schools/colleges, two campuses, and 2200 students annually. Increased Distance Education student enrollment from 250 to 900 in two years. Won national marketing award for CD/DVD design and development depicting Distance Education experience. Led strategic planning, operations, and over-site of worldwide distance education programs to include course development, delivery, evaluation, customer satisfaction, and accreditation requirements. Recognized as expert, key contributor, and requested panel member at National Communication Association Conference (Wash. DC) on Technology and the Future of the Virtual Classroom. EXPEDITIONARY WARFARE TRAINING GROUP, ATLANTIC, Virginia Beach, VA 1994-1998 Director of Operations and Training Developed, scheduled, and evaluated instruction, administered student management and quota control, performed those staff functions concerned with general military operations and training. Increased combat readiness of over 9,000 U.S. Marines and sailors annually. Supervised seven departments, including Hovercraft Simulator operations and contract oversight. Marine Corps Command and Staff College 1993-1994 Selected from top 25% of Officer Corps to attend intense, extensive curriculum including leadership, operations, and logistics at the tactical, operational, and strategic levels of war; Leader of Conference Group. JOINT TASK FORCE 4, Key West, FL 1990-1993 Officer in Charge, Counter-Drug Radar Operations and Plans Directed regional network of multi-service, remote radar sites across the Caribbean and South America providing real time, integrated radar surveillance, tracking and communications for a unified Command, Control, Communications and Intelligence network of integrated autonomous law enforcement agencies and military assets. Worked at TS SCI clearance level. Routinely called upon to prepare and present briefings at general and admiral staff officer levels due to strong speaker, instructor, and facilitation skills. Executive Officer, Operations Officer, Group Staff Officer, Tactical Air Operations Module (TAOM) R&D Team, Air Defense Command and Control Officer First Woman Marine in air command and control field screened and selected for command; First woman executive officer for air defense radar squadron in U.S. Marine Corps. Planned, supervised, and conducted long range, joint & combined radar operations in U.S. and abroad. Crafted operational tests and verified technical performance, production, and delivery of USMC TAOM. EDUCATION AND CERTIFICATION Certified Project Management Professional – Project Management Institute Master of Military Science – Marine Corps University, Quantico, Virginia (Conference Group Leader) Advanced Communications Officer Course – Quantico, Virginia (Class President) Master of Business Administration, Marketing – National University, Vista, California Bachelor of Science, Industrial Psychology – University of Utah, Salt Lake City, UT (Cum Laude, Professor of Naval Science full scholarship, completed degree in three years)
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