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Date Created: 12/22/15
R. ERIC VOSBURG Hillsborough, NC 27278 (919) 475-1377 firstname.lastname@example.org linked.com/in/revosburg OBJECTIVE Program Leader Professional (PLP) bringing 15+ years' progressive experience and skills in visionary leadership, listening, managing and evaluating systems operations, negotiating, building teamwork, oral and written communication, business analysis and planning in a highly complex environment. CERTIFICATIONS PMP Target 12/2013 BUSINESS AND TECHNOLOGY MANAGEMENT EXPERIENCE - Praised by Senior Managers as “a dedicated, dependable and cost-conscious Program/Project Manager who is an active listener, creative problem solver, has high integrity, leads by example, willingly accepts challenges and builds positive relationships easily”. - Oversaw strategic technical project and deployment that enabled $400 Million employee provisioning mission to start a new product that got buy-in from all business unit key functional and technical stakeholders. - Improved customer productivity by 50% after listening and learning how they react, think and communicate and then established financial governance strategy for 17 CFO's across 8 business units of 68,000 employees through quarterly business reviews and new IT practices. - Led a handpicked worldwide process improvement team (Worldwide Information Management Methodology and Systems Development Life Cycle SDLC) looking for ways to improve the skills and sales revenue of sales representatives and arranged all logistics for cross-functional sessions with C-level executives that resulted in a recommended solution and a revenue increase at least 50% after implementation. - Improved field sales productivity by 20% and generated new business opportunities leading the design and implementation of the Mobile Platform Program to 6,500 users. - Implemented “first ever” IBM Mobile Productivity Program solution utilizing “best of breed” ecosystem technology and managed vendor relationships with AT&T, Sprint, and Verizon achieved immediate Return on Investment and exceeded sales team’s quota plans up to 50% by providing mobility tools and resolving down- time connectivity. - Successfully established relationships and managed daily interactions with vendors 15+ years across commercial and Non-Profit industries to agreed terms of RFXs, SOWs and/or SLAs meeting customer expectations, feeding global strategic directives, solving problems and managing delivery. - Board member of IT PMO oversaw vendor relationships and 5 project teams delivering a national plan of requirements using project management discipline for legacy systems and new business systems: Ethernet, Print, Wireless Handheld Computing, and Mobility. 1st project was under budget by $300,000, 2nd project migrated 16,000 workstation, 700 printers, 20 labs with $250,000 under, and 3rd project disposed antiquated systems savings over $4 million plus $750,000 annually. - Teamed with customers and customer sales teams using JAD methodology to formulate solutions for specific customer requirements that increased field sales productivity by 25%. - Trained campaign teams, steward campaign designs, delivery and close of 92 accounts achieving $1.2 million over portfolio goal by company matching employee contributions for the first time in many campaigns. BUSINESS AND TECHNOLOGY MANAGEMENT JOB HISTORY Business Program Director/Leader, Office of CIO, IBM, RTP, NC 2009-2012 Group Technology Officer, IBM, RTP, NC 2000-2009 Executive / Process Leader, IBM, UNITED WAY, RTP, NC 1997-2000 EDUCATION BS/Computer Science and Management Information Systems, Marywood University, Scranton, PA ACTIVITIES Boy Scouts Program Leader Non-Profit Gifts & Fundraising Leader Competitive Sports Technical Addendum Category Experience Level Mobility Platforms Advanced Active Synch Intermediate Access Knowledgeable AIX Knowledgeable BES Intermediate EDGE Advanced CDMA Advanced COBOL Knowledgeable GSM Advanced GPRS Advanced ITIL Advanced ITOC Intermediate J2EE Intermediate LTE Advanced MDM Intermediate RHEL Knowledgeable SAN Intermediate SharePoint Intermediate TCP/IP Advanced Telecommunications Advanced UMTS Advanced VMWare Knowledgeable VPN Advanced VISIO Intermediate WIFI Advanced WLAN Advanced WWAN Advanced MS PowerPoint 2007-2010 Intermediate MS Project Intermediate MS Excel 2007-2010 Intermediate MS Word 2007-2010 Intermediate PROFESSIONAL SKILLS ADDENDUM BUSINESS PROGRAM DIRECTOR / LEADER, IBM OFFICE OF CIO - Orchestrated strategic implementation and deployment of $400 million enterprise employee provisioning mission. - Transformed business policies, systems operations and performances with enterprise executives achieving short-term and long-term goals increasing business revenue earnings 10% to 50% by business unit implementing the corporate managed program. - Improved revenue earnings by as much as 16% per quarter deploying the corporate managed program in the Sales and Distribution business unit turning employee non-connect time into available billable time. - Developed and integrated performance improvement efforts by conducting quarterly business practice reviews and setting financial governance objectives and strategy for 17 CFOs across 8 business units of 68,000 employees. - Restructured enterprise expense practice establishing new goals, objectives, policies and procedures of business units measuring compliance performance; weekly, monthly and by exception to ‘C’ level executives achieving cost avoidance goals 4% to 28%. - Launched enterprise cost reduction operations to identify, correct and eliminate invalid or incorrect employee reimbursement claims resulting in 12% to 38% reduction by business unit. - Persuaded buy-in for the strategy from all business unit key functional and technical stakeholders. GROUP TECHNOLOGY OFFICER, IBM AMERICAS SALES AND DISTRIBUTION - Initiated ‘FIRST EVER’ IBM Mobile Productivity Program business model achieving increased sales quotas up to 50% and received first time “IBM Wireless Innovation and ROI-Return on Investment IT Technology CDMA2000 Award”. - Initiated IT vendor strategy mastering vendor mobility ecosystems for solutions to customer requirements. - Formulated and managed IT vendor relationships throughout the life cycle of contract inclusive of negotiations and best in class service and product delivery. - Improved field sales productivity by 20% and created new business opportunities after implementing the Mobile Platform Program. - Oversaw 5 project teams responsible for discovering customer requirements and delivering enterprise solution for Ethernet, Print, Wireless Handheld Computing, and Mobility achieving project cost under-runs up to 184% with no negative user impact. - Implemented application portfolio strategy that eliminated redundancies and replaced outdated high-risk applications, resulting in improved systems and 20% cost reduction. - Oversaw project initiation, defined scope and schedule, milestone tracking system, procured vendors and reported performances. - Championed cross function teams of development, sales and executive, discovering requirements that were then merged into an “national enterprise solution plan”. - Created and managed the IT PMO and PMIS-Project Management Information System for each project EXECUTIVE / PROCESS LEADER, IBM WORLDWIDE - Evaluated multiple IT organizations and partnered with worldwide corporate leaders to provide strategic direction for business and information processes as part of $330 million Customer Relationship Management mission. - Unified enterprise standards for the use of information integrating the Information Management process with business processes that resulted in cleansing, accurate and individual customer relationship management. - Led a handpicked worldwide process improvement team chartered with looking for ways to improve the skills and sales revenue of sales representatives and arranged all logistics for cross-functional sessions with C-level executives that resulted in a recommended solution and a revenue increase at least 30% after implementation. - Devised 92 non-profit campaign accounts; engineered unique goals, selected and trained high performing leaders, executive steward to campaign owners and stakeholders achieving $1.2 million over plan goal.
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