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Date Created: 12/22/15
Lynnesha Muldrow Social Media/Community Management/Administrative Professional T (410) 370-0720 email@example.com Profile Looking to take on a challenging and multifaceted position as a community manager, social media manager, or other forward-facing, support based position. Experience Community Manager/Social Media Manager/Consultant, Self-Employed; Baltimore, MD - 2007- Provides community management, moderation (in-game, forum, and social media), social media content creation, metrics tracking, web copy, brand evangelism and community engagement services to a myriad of clients since 2007. Assistant Project Manager, Metaverse Mod Squad; Online - 2011-2012 Assisted the Project Manager by coordinating and managing project details, generating and managing over 15 employee schedules, interfacing with the client daily to disseminate information, and holding training sessions for new employees on a project. Used employee tracking/time management systems, and industry-standard CRM systems to resolve customer inquiries and provide customer support. Former tasks include forum moderation, social media content management, in-world/in-game moderation, metrics tracking, and QA testing for a myriad of projects at once. Promotions Manager, CharlotteMommies; Charlotte, NC - May-August 2012 Created and distributed the monthly newsletter, used CMS and CRM platforms like HootSuite, Tweetdeck, and Wordpress to manage social media content via Twitter/Facebook/Pinterest and others, and promoted the name and mission of the community to the general public online and via brick and mortar businesses. Moderated forum boards and social media content. Was in charge of both internal and external marketing efforts, tracked metrics and increased CharlotteMommies' online presence by 25% during my tenure. Intern, The Annie E. Casey Foundation; Baltimore, MD - April-August, 2007 Designed and provided web and technical report copy for numerous publications with wide distribution, assisted the Senior Associate in grant management and project development, successfully organized events while cultivating positive relationships with foundation leaders, and administered confidential data and research collection relating to clients. Interfaced with non-profit and thought leaders daily, and helped to administrate large T (410) 370-0720 firstname.lastname@example.org budgets to disseminate to non-profits in need. Program Assistant, The Center for Urban Families; Baltimore, MD - 2006-2007 Maintained several system-wide databases using database management and Microsoft Office software in addition to administering confidential data and research collection relating to clients. Secondary duties consisted of assisting the Program Coordinator in event programming and project implementation, and coordinating/providing copy for numerous in-house activities. Program Assistant, The Upward Bound Program at CCBC Dundalk; Dundalk, MD - 2005-2006 In addition to general office duties, I organized and created publications for cultural activities and events, and collaborated with program staff to orchestrate effective recruitment and retention programming. Supervised program participants during all outings and residential stays at local colleges, and solely programmed large-scale events such as cross-state college tours. Education Community College of Baltimore County- Baltimore, MD - Associates of Arts and Sciences, 2006 University of Baltimore- Baltimore, MD- Bachelors of Arts- Community Studies and Civic Engagement, 2005-2007, 2013- ( in progress, significant coursework completed) Full Sail University- Online/Winter Park, FL - Bachelors of Fine Arts - Creative Writing, 2010-2012 (significant coursework completed) Skills Seven years progressive customer service experience, five years progressively successful experience as a community manager, social media manager (metrics focused),and social media content creator, two years experience as a freelance copywriter, and one year of concrete experience with new media marketing, business consulting, and project management.
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