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Date Created: 12/22/15
DAN WILES Hollidaysburg, PA 16648 | 443-786-9626 | firstname.lastname@example.org EMPLOYMENT HISTORY Director of Technical Services, US Renal Care 6/27/2011 — 6/3/2013 Dialysis Clinic Provider Eastern Region - Manage five regions, five managers and 30 Biomed technicians with technical support of 63 clinics on the East Coast. - Manager development through continual oversight of their work. Focused on fact gathering, decision making, planning and staff development. - High Level operations management working with all departments. Responsible for total operations and support covering equipment, RO systems, physical plant, education, inventory, documentation and policy and procedures. - Successfully opened ten (10) Denovo clinics. Involved with design, construction, clinic set up, and to final inspection. - Capital Expense approval for clinic physical plant repairs, planning and coordinating contractors. - Developed Technical Checklist to keep all clinics within company and regulatory compliance. 6/26/2002 — 2/15/2011 Director of Operations, UtiliQuest, LLC. Subsurface Utility Locating Maryland, Delaware and Southeast Pennsylvania Operations - Director over three offices and staff totaling over 320 for such clients as Baltimore Gas and Electric, Washington Gas, Pepco, Delmarva Power, PECO, Verizon, Comcast and Washington Suburban Sanitary Commission. - Managed some $20.6 Million in Revenue and $16.8 Million budget - Increased profitability by 19%. Received “Most Improved Quality and Cost Containment” award. - Directly involved in high-level corporate decision-making on new pay structures and asset management program. - Improved client relations by delivering quality service resulting in contract extensions and no RFP. Increased operational growth by acquiring new contracts as word spread. Added 8 new clients adding some $3.5 Million in new business revenue. - High-level involvement with contract negotiations, pre-bids and RFPs - Developed improved processes for Utility Damage Investigations, Training and Retraining. Revamped existing hiring practices. Set clear objectives, accountability measures and disciplinary guidelines. - Received year-end performance bonus for all employees from our largest client Southeast Regional Service Manager, Gambro, Inc. 1/1/1996 — 6/14/2002 OEM – Hemodialysis, Respiratory, Anesthesia, Heart-Lung and Blood Component Therapy Lakewood, CO - Managed 19 Field Service Representatives covering 14 states, the District of Columbian, Puerto Rico, Bermuda and the Bahamas with over 1800 pieces of equipment under contract, warranty and Time and Material. - Responsible for $3 Million Revenue and a $2 Budget. Involvement in contract negotiations. - Balanced workloads using detailed labor-forecasts. Managed overtime to company set goals. Managed territories and adjusted with market changes but remaining customer focused. - Coordinated installs, upgrades and projects with Field Service, Sales, Marketing, and Engineering Personnel. - Acted as Liaison between Renal Care Division and the field force. Actively participated and initiated with Marketing/Sales and all field modifications, upgrades, dispersement scheduled, in-servicing and Professional Convention events. - Managed Metrology Lab: involving investigations of standards of equipment, documenting actions necessary for compliance, and report findings to Quality Assurance Department. Field Service Representative III, Gambro, Inc. 10/1/1983 — 1/1/1996 Maryland, Virginia, DC - Assisted Regional Manager through training, teamwork, customer relations, technical projects and high level technical support resulting in a satisfied sales force and customer base. - Promoted to Philadelphia Team Leader reasonable for uniting the Team for installs, upgrades and projects, Accomplished 98.8% On-Time PM Compliance. Best in the nation. - Effective Team Leader in developing company-wide equipment audit program. - Assisted Technical Specialist in evaluation, design and documentation processes. - Successfully trained Ecuadorian distributor on servicing equipment - Developed an On-Call Report, a PM Forecasting Report and a machine trouble shooting guide used nationwide. - Assisted in revising documentation for equipment installation, PM procedures and checklists Pennsylvania State University - A.S. Biomedical Equipment Technology - A.S. Electrical Engineering Technology - Dean’s List, College of Engineering, Academic Honors graduating with 3.73 GPA
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