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Date Created: 12/22/15
Hugh S. Hollis Santa Barbara, CA 93111 ▪ 805-452-1614 ▪ email@example.com Objective: To obtain an Information Systems Manager position where my expertise and ability to improve operations and direct multiple programs will enable me to deliver the same superior results as I have throughout my career. Summary: Extensive experience planning, directing, overseeing and supporting sophisticated technology environments with emphasis placed on mission critical systems, applications, state of the art data center, infrastructure and trading financial systems. This included managing and supporting all technical level operations and service level agreements for all users throughout the organization. Consistent history of delivering increased efficiency, technology advancement, project management and system performance. Adept at preparing strategic direction for IT department. A key member of BCP team and 24 x 7 management of all technical operations. Project leader in the annual SSAE16 audit and procedures process. Supervised teams up to five persons and administered projects up to $3M. Responsibilities included, among others, the development, monitoring, maintenance, support and upgrades related to the data center systems, investment management applications, networks, security and infrastructure. Identified business requirements and developed the functional design and managed projects from procurement to production. Conducted testing, providing training and supported applications in-line with overall business requirements. Oversaw the development and testing of all business continuity systems. Great interpersonal and collaborative skills and the ability to deal with all levels of business users and management. Technical Skills: Application Support: Microsoft Architecture, Linux/Unix Systems, Cisco Networking, Checkpoint Firewall Systems, Power Management System ( Power Generator Equipment, ATS Systems, UPS Systems). HVAC Systems, Cable Management and Distribution, Security Access Controls and Fire Prevention Systems (FM200). Efficient in the use of Linux shell scripting and power shell techniques. Trained in Financial Compliance Systems and application support systems. MS Office, Visio, Crystal Reports, MSSQL, Postini, MS Sharepoint, Backup Exec, Veeam Backup Software. Experience in the uses of latest virtualization techniques using VMware 5.1. Enterprise Experience: STW Fixed Income Management, Carpentaria, CA, 1995 – 2012 Vice President, Information Technology/Infrastructure Oversaw operations of a busy trade floor environment including infrastructure, architecture, remote connectivity and back office/front office applications for a $12B specialty bond management firm. Managing outside consultants and vendors and Negotiate Strategic relationships Supervised staff of Level 3 support specialists, technicians, and project personnel. Identify business opportunities to increase usability and profitability of information architecture. Experience with program leadership, governance and change enablement. Including vendor/client relationship management and project implementation from start to finish. Deep functional knowledge around financial systems and processes Planned and led training of end users in desktop support of trading applications. Supported multiple financial systems and applications, including Bloomberg, Oasys, CMS, BaseTwo, Tradesuite, Bloomberg, SSCNET, PMIS, Staars, Market Access, Tradeweb, MS Exchange, ZL Technologies, and others. Selected Accomplishments: Lead Infrastructure, design, development, planning and projects Recognized for achieving near 100% system uptime, exceeding goal of 99.9%, in 24x7 environment. Reduced costs by negotiating/renegotiating contracts with vendors and service providers. Improved performance by creating disaster recovery and business continuity procedures and policies. Streamlined trade notification process by developing all custody messaging over SSNET network. Hugh S. Hollis ▪ Page 2 STW Fixed Income Management, Cont’d Key Projects: Directed $2M critical facility relocation project that involved movement of business systems and personnel to new facility. Prepared project schedule and requirements. Coordinated all implementations at new site. Completed four-month project on time and within budget, and with zero unplanned downtimes. Led reengineering of nightly and monthly batch processing in order to meet Service Level Agreement (SLA) that enabled company to retain $12B in assets under management. Managed capture and archiving of all emails to ensure compliance with new regulatory requirements. Enabled company to meet first SSAE16 certification. Implemented vital performance reporting systems utilizing BaseTwo application Performance Attribution System (PAS). Strategic Asset Management, Hamilton, Bermuda, 1992 – 1995 Senior Technical Analyst Provided technical support for 20 end users in Bermuda and London, UK, for hedge fund management firm. Supervised team of three and administered project budgets up to $1M. Evaluated, implemented, and led end user training for business and trading systems, including Bloomberg, Reuters, Knight Ridder, Telerate, and IPC. Served as Tier 3 support person and final escalation point. Negotiated service provider and vendor contracts as large as $250,000. Selected Accomplishments: Consistently completed projects on time and within budget. Key Projects: Personally managed selection, procurement, installation, and configuration of all initial and follow-up hardware and software for startup hedge fund. Obtained licenses, installed phone systems, and created state-of- the-art trading environment in only six months. Selected to oversee setup and installation of all trading systems and associated hardware in new London office. Obtained software licenses, evaluated and selected eSecurity solutions, and configured communications such as T1, video conferencing, PBX extensions, and ring down lines. CAREER NOTES: Previously held position of Supervisor/Systems Manager Information Systems, Cable and Wireless PLC, Hamilton, Bermuda. Details available on request. Technical Platforms: Microsoft Windows XP-8, Windows Server 2000-2008, Microsoft Exchange 2007, Microsoft SQL 2000/2005, Microsoft Sharepoint, Microsoft Office 2007/2010, Microsoft Project, UNIX, Linux (Ubuntu, Redhat, Centos) HP Servers, HP Workstations, Cisco Switches and Routers, Checkpoint Security, VMware vSphere 5.1. Maintained more than 80 Proliant servers, 12 Cisco Catalyst routers and switches, 50 HP workstations, and four Checkpoint Firewall routers across two locations. Education: BS in Business & Information Technology, Colorado Technical University, Graduate, Cable & Wireless PLC Telecommunications Training College, Barbados/England Professional Development: Microsoft System and application trained and certified, Advanced Cisco Systems training, Checkpoint Firewall Security Trained and Certified, Microsoft Office training, Linux/UNIX System Administration trained, VMware Vphere 5.1
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