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Date Created: 12/22/15
H ELEN C ANDACE H AGEDORN firstname.lastname@example.org (305) 302-3453 Davie, FL 33328-6717 www.linkedin.com/in/chagedorn H UMAN R ESOURCES B USINESS E XECUTIVE Results-driven senior human resources (HR) executive with 15+ years’ of experience enhancing global business units by implementing resource management best practices. Proven track record guiding teams of 12+ to design and execute HR strategies aligned with corporate goals. Background in Big 4 consulting with HR planning skills that translate across industry. Specialty in resource deployment with ability to solve complex problems by utilizing broad HR knowledge. Areas of Expertise: RESOURCDEPLOYMEN& MANAGEMENT STRATEGHUMAN RESOURCPLANNING GLOBALBUSINEPRACTICES BUSINEPROCESREENGINEERING REPORDEVELOPMEN&A NALYSIS ON &OFFSHORRESOURCU TILIZATION WORKFORCR EDUCTIONS BESTPRACTICIMPLEMENTATION METRICNSTALLATIO&EVALUATION P ROFESSIONAL E XPERIENCE INDEPENDENT CONSULTING – Davie, FL & Miami, FL 2010 to Present Provided human resources guidance and additional services to clients. HUMAN R ESOURCESBUSINESP ARTNER Executed special projects to drive business initiatives across industry. Researched, identified and remediated gaps in product and service delivery. Delivered human resources advice to clients considering globalization. Highlighted Engagements: Cut lost inventory costs for a retail client by leading initiative to track missing shoes and potential theft. Enhanced store-level management understanding of corporate reporting by developing a simplified, consolidated summary report for a retail client. Created public facing web presence for a real estate and mortgage client by ensuring correct pay per click (PPC) advertising and search engine optimization (SEO) tools. D ELOITTE&T OUCHE LLP&D ELOITTE SERVICES LP – Various Locations 1995 to 2010 Leading global provider of audit, consulting, financial advisory, risk management and tax services for clients. TALENTSENIOR MANAGER (2008TO2010) Directed Resource Management function across Audit and Enterprise Risk Services (AERS) practice while assigned to Hyderabad, India and Boca Raton, FL locations. Created and oversaw a team of resource management professionals for offshore and global practices. Liaised between U.S. and India human resources teams to ensure knowledge transfer. Enabled determination of strategic plans and objectives by supporting partners’ executive committee meetings. Optimized resource management within AERS India practice by designing and implementing new policies. Turned around India’s resource management function within seven weeks by raising cohesiveness, understanding and communication. Extended assignment to one-year at management request. Created efficiencies and enhanced knowledge of resource utilization for 800-person India unit by developing and executing procedures during overseas assignment. Guaranteed continued adherence to resource management best practices by building and developing a 12-person offshore team. Enhanced forecasting capabilities for leadership by initiating reporting mechanisms. HUMAN R ESOURCESMANAGER (2005TO2008) Challenged to guide human resources initiatives across a territory covering six Florida and two Puerto Rico locations while based in Boca Raton, FL office. Consulted with practice leaders to conduct performance management and annual compensation processes. Counseled partners and managers on disciplinary actions, investigations, and terminations for consistency and risks. Investigated employee relations issues and developed ad-hoc reporting as required. Met and exceeded fiscal goals by partnering with regional representatives to develop and implement HR strategies. Enhanced employee satisfaction by directing resource management to best utilize talent pool. Enabled difficult layoffs by gathering employee feedback and making personnel recommendations to senior management. Aligned HR practices throughout the organization by creating and rolling out “Gold Star” program for regional offices. Spread firm knowledge of HR news by distributing newsletter to ~500 employees across 8 offices. Filled talent gap by stepping in to take over HR function in Tax group after staffing change. Guaranteed employee security by overseeing response to threats including a stalking case. H ELEN C ANDACE H AGEDORN email@example.com (305) 302-3453 Page 2 D ELOITTE,CONTINUE… SOUTHEASTR EGIONALRESOURCESM ANAGER&S OUTH FLORIDARESOURCEM ANAGER (199TO2005) Oversaw AERS resource deployment for local Fort Lauderdale practice and entire region. Directed employee assignments throughout territory covering 17 practice offices across five domestic and international geographic regions. Guided four resource managers and six resource specialists to serve 1300 professionals. Prepared forecasting for practice management teams and analyzed financial results. Prepared annual planning at the macro and micro levels by partnering with regional controller. Mentored and trained regional resource management teams to implement best practices. Transformed South Florida district from last in profit-per-partner to first among 27 areas within two years by implementing structured forecasting and reporting processes to evaluate performance. Drove Southeast to #1 ranking among 7 regions by expanding South Florida processes to entire district. Raised tracking capabilities by creating a daily activity report that evaluated key performance indicators (KPIs) including scheduled hours, actual hours versus plan and headcount. Capitalized on international talent pool by executing Just-in-Time (JIT) Global Development Program (GDP). Directed 3-6 month transfers for international professionals from South Africa, New Zealand, U.K., Canada, Israel and Mexico. Enabled smooth transition for 200 professionals throughout the region by arranging mentoring, counseling, housing and transportation. Prepared talent for GDP program by traveling to South Africa to deliver orientation for 300 professionals. EDUCATION & C ERTIFICATIONS Master of Science – Human Resources Management (Expected 2014), Nova Southeastern University, Davie, FL Bachelor of Science – Business Administration, Nova Southeastern University, Davie, FL In Progress for Professional in Human Resources Certification A FFILIATIONS Society for Human Resource Management (SHRM) & Nova SHRM, Member Human Resource Association of Broward County, Member American Association of University Women (AAUW), Member Delta Epsilon Iota (DEI) Academic Honor Society, Member National Association of Professional Women (NAPW), Member
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