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Date Created: 12/22/15
Lynne Petruzates , RRT, BBA, MPA, FACHE Stevens Point, WI54481 715-340-6117 email@example.com Senior Executive in Clinical/Health Services Experienced healthcare executive with an M.P.A., Lean Six Sigma Green Belt certification, and over 20 years of leadership experience in all aspects of the outpatient and inpatient care delivery system. With a strong clinical background, presents a track record of guiding multi-disciplinary teams to execute complex initiatives on time and within budget. Communicates effectively with physicians, staff, and patients; cultivates positive relationships based on mutual trust and respect. Expertise spans: Operations/Project Management Profit/Loss Responsibility Staffing/Credentialing Strategic Planning Program Planning/Implementation Budgeting/Forecasting Performance Evaluation Physician/Staff Relations Continuous Quality Improvement Expense Control Training/Coaching Patient Satisfaction Policy/Procedure Development Communications/Negotiations Succession Planning Marketing Regulatory Compliance Team Building/Leadership Team 360 Assessments Customer Service Key Contributions Assessed the viability of the occupational health program and developed a turnaround strategy, leading the program to financial success while improving patient and company satisfaction. Boosted efficiency and delivered $500K in savings by analyzing staffing levels and realigning clinical departments, services, and job functions. Saved an additional $250K per year through negotiation of commercial courier service. Cut wait time 75% and elevated customer satisfaction by guiding a Lean Six Sigma team to establish streamlined methods for surgery registration and scheduling. Reduced errors 15% and met code requirements by decentralizing pharmacy functions, including building a sterile products room and serving as administrative sponsor for the implementation of CareFusion’s Pyxis MedStation. Opened a Walgreens pharmacy in the hospital lobby. Doubled revenue in four years, due to volume, and generated a 50% average contribution margin by establishing a sleep diagnostic center; handled staffing, construction, and The Joint Commission (TJC), accreditation, earning a Circle of Excellence Award from the Corporate Office. Guided a clinic and hospital in converting 500,000 patient records during a merger, providing a seamless transition and easy access to information. Coordinated the startup and operation of Circle of Excellence Award-winning cardiology and sleep lab programs; managed construction, equipment, and staffing to facilitate successful launch. Spearheaded the transition to a tobacco-free campus, leading teams and instituting programs to encourage adoption of healthy lifestyle choices. Increased participation in a high school sports medicine program 75% by expanding the program, improving physician relations, and elevating awareness. Led and conducted the Team 360 Assessment Process, enabling both a hospital and medical group to improve their performance coaching methods and Culture Assessment survey scores. Career Track Fort Medical Group, Fort Atkinson, WI 2011-present Manager, Internal Medicine & Pediatrics Responsible for managing all aspects of the clinic, 35 FTEs, 12 providers, 2 Clinics Increased access to patient care utilizing physician extenders Orientated, developed schedules, coordinated computer education and marketing for new providers and staff Implemented culture change of accountability and patient centered care resulting in a 10% increase in patient satisfaction Lean Process Improvement methods implemented throughout practice Developed organizational structure to improve operations Cultivated relationships with providers and staff based on respect, trust and teamwork M INISTRY M EDICAL G ROUP ,Stevens Point, WI 2010 to 2011 Interim Manager of Clinic Operations Managed the budget and operations of large OB/GYN and ophthalmology practices. Directed the startup of an outreach ophthalmology office. Lynne Petruzates , RRT, BBA, MPA, FACHE Page Two 715-340-6117 firstname.lastname@example.org SAINT M ICHAEL ’SH OSPITAL ,Stevens Point, WI 1996 to 2010 Vice President of Operations/Director of Clinical Services (2007-2010) Controlled a $116M budget allocated to the Diagnostic Imaging, Medical/Radiation Oncology, Laboratory/Pathology, Health Information Management, Pharmacy, Medical Staff, Sleep Center, Respiratory Care, Cardiopulmonary Rehabilitation, Interpreter Services, Rehabilitation Services, Ambulatory Surgery, and GI Services. Collaborated in planning, implementing, and expanding programs based on patient needs. Served as Interim Director of Laboratory, Pathology and Nutrition Services. Provided leadership and coaching to 300 employees. Director of Ancillary Services (2003-2007) Prepared operating/capital budgets and volume forecasts for the Cardiopulmonary Rehabilitation, Respiratory Care, Sleep Diagnostic and Treatment Center, and Health Information Management department. Implemented strategic plans aligned with business objectives. Served as Interim Director of Nutrition Services. Supervised a 65-person team. Responsibilities encompassed marketing, physician relations, quality, prevention screening, diagnostics, treatment, after-care, and education. Spearheaded five implementation projects, leading cross-functional teams to meet deadlines within budget. Elevated customer satisfaction survey results by defining and maintaining customer service standards as well as training and coaching staff. Established a succession plan and effectively coached two supervisors who benefited from targeted performance plans and expanded opportunities for promotion. Director of Patient and Clinical Services (1996-2003) Led a $7M business comprising of Respiratory Care, Rehabilitation Services, Cardiopulmonary Rehabilitation, Mobile Health Services, and Occupational Health departments. Fueled market share and revenue growth through improvements in strategic/program plans, physician relations, and quality. Increased corporate occupational health program revenue 50% by establishing fiscal controls, introducing new services, and elevating quality. Facilitated the roll-out of the electronic signature for 300 providers, allowing providers to sign electronically in their office instead of signing a hard copy at the hospital. Increased productivity—facilitating expansion of services and revenue growth—without adding staff. SAINT M ARY ’S HOSPITAL ,Grand Rapids, MI Prior to 1995 Manager of Cardio/Neuro-Pulmonary Services Advanced to this role from Respiratory Therapist. Oversaw clinical and support services for the Cardiology, Respiratory Care, Cardiopulmonary Rehabilitation, and Neurology departments. Controlled capital and operating budgets of $10M. Handled staffing, supervision, and evaluation of 55 employees. Ensured regulatory compliance. Served as CQI trainer. Partnered with the Medical Director to plan and implement programs that met patients’ needs. Coordinated four successful JC surveys. Led planning for the construction of a cardiac catheterization lab. Instituted a protocol for respiratory care treatment, improving quality and reducing cost. Academic and Professional Credentials Master of Public Administration – Healthcare, University of Wisconsin, Oshkosh, WI Bachelor of Arts – Business Administration, Aquinas College, Grand Rapids, MI Associate of Applied Science – Registered Respiratory Therapist, Ferris State UniversityBig Rapids, MI Lean Six Sigma Green Belt, Certified through Ministry Health Care Fellow, American College of Healthcare Executives Board Member, Wisconsin Chapter of the American College of Healthcare Executives 2009-2012 Board Member, United Way of Portage County 2010-2011 Chair, Portage County Volunteer Services 2007-2011 Member and Graduate, Portage County Leadership Institute 1997 Member, Wisconsin Chapter of the American College of Healthcare Executives Member, American Association for Respiratory
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