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Date Created: 12/22/15
David A. White Colorado Springs, CO 80920 Home: (719) 282-6397 ♦ Cell: (719) 660-4713 ♦ firstname.lastname@example.org www.linkedin.com/in/davidwhite151 SUMMARY OF QUALIFICATIONS Experienced Systems and Project Manager in information technology & support skilled at multi-tasking, hands-on work with expertise as a leader and change agent in designing, developing and implementing large-scale systems and projects, both strategically and tactically. Excellent problem solving capabilities, administrative and organizational expertise, combined with customer service and telephone skills result in the performance of many functions simultaneously. Excellent communication, report writing and presentation skills. Proven competency in analyzing business processes, issues and risks, leading technical professionals, quality assurance and testing processes, and building partnerships with client and management stakeholders. Works well in fast-paced environments. Recognized for ability to motivate and create a positive work environment. Is a precise thinker who is able to quickly grasp complex technical details. Hardware: Digital Equipment Corporation (DEC) MicroVAX, VAX and Alpha series Compaq AlphaServer DS, ES, and GS series Hewlett-Packard Proliant series, DL360, DL380, DL580, BL460c; Itanium series rx1600, rx2600 IBM X series 235, 366 Remote server management: iLO, RSA, DRAC, ILOM Software: Operating systems: DEC VMS V4.1-V5.5-2, OpenVMS V6.0-8.3, Tru64 V5.1; Sun/Oracle Solaris V8-V11; Red Hat Linux 3u1ES-6u2ES; Microsoft Windows XP, 7, and 8 Other Software: Symantec Enterprise Security Manager (ESM); Process Software Multinet; TDI ConsoleWorks; Microsoft Office 2000-2010 (Word, Excel, PowerPoint, Access, Outlook) PROFESSIONAL EXPERIENCE VERIZON (fMCI), Colorado Springs, CO Mid-Range Systems Support (MRSS) 7/1995 – 3/2013 Lead Consultant Network Operations Responsibilities include project management, technical assessment of new hardware and software, coordinating activities with numerous other groups, as well as documenting detailed implementation plans and their execution during all phases of application releases. David White, Page 2 17 years of responsibility for management, security, and availability of development, test and production systems that handle business class toll-free and internal call processing of over 300 million calls per day generating nearly $1 billion revenue per year. Primary lead engineer for five additional projects across the country encompassing nearly 400 systems. Involved in on call support of 3900+ midrange systems here and abroad. Accomplishments: Directed the installation of ESM security program on the largest platform supported by our group. Completed on over 1200 systems at 25 locations including two international sites in eight months. Backed up and archived 25 systems and associated disks to a three node cluster in four months. Developed, documented, and directed the implementation of major operating system upgrades of fifty systems each at three different production sites. This was accomplished in less than twelve hours at each site on two different occasions in a span of two years. Spearheaded the project to reorganize the network at five locations to eliminate end of support life (EOSL) equipment and improve availability of call processing. Organized and led project to review and correct commonly reported problems on supported systems across multiple platforms that resulted in an 80% reduction in customer trouble tickets. DIGITAL EQUIPMENT CORPORATION, Colorado Springs, CO 2/1988 – 7/1995 Extended Integrated Customer Support (EICS) Software Specialist III Started as Software Specialist II, promoted to Software Specialist III in less than two years. Responsible for telephone support for the VMS operating system on the overnight shift, often as the only specialist on duty. Expanded and learned to also support networking equipment and software. Mentored and trained three different Call Response Representatives in the technical skill necessary to become Software Specialists when there was no clear career path to do so. Took 15000 customer calls in 7 ½ years on a wide variety of questions on the VMS operating system and utilities. EDUCATION Bachelor of Science, Colorado Technical University, Colorado Springs, CO Major: Computer Science ♦ Minor: Electronic Engineering Technology GPA: 3.75
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