Popular in Course
verified elite notetaker
Popular in none
This 4 page Document was uploaded by an elite notetaker on Tuesday December 22, 2015. The Document belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 8 views.
Reviews for Technical-Writer-Procedures-Documentation-in-Phoenix-AZ-Resume-David-Hopper
Report this Material
What is Karma?
Karma is the currency of StudySoup.
You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!
Date Created: 12/22/15
David E. Hopper - 480-329-4190 (cell) firstname.lastname@example.org Website: http://www.techwritingpublications.com Technical Writing – Analysis, Editing, Procedures, Documentation COMPUTER SKILLS Operating Systems: Windows 7, Vista, XP, 2000, NT 4.0, 95/98/ME, DOS, MAC O/S, UNIX Applications: MS Word/Excel, PowerPoint, FrameMaker, RoboHelp; Mercury Test Director Software Tools: SharePoint, Visio, RoboHelp, Acrobat, HTML, SnagIT, Camtasia; FogBugz Internet: Internet Explorer, Firefox, WebEx, Outlook, NetMeeting, Webinar, Skype EXAMPLES OF EFFECTIVENESS Over 15 years experience in technical requirements gathering, documentation and procedure writing. Adaptable and flexible self-starter with excellent written, organizational and project management skills. Proficiency in documenting procedures, guidelines, step processes and process flow charts (Visio). Familiar with software, network procedures and Sarbane-Oxley policies and regulations. Ability to estimate project goals, with limited experience and resources to facilitate production of document. Numerous examples of coordinating the display of graphics and illustrations in documentation. Professional -technical interview skills for collecting information from stakeholders and SMEs. Create documents identifying software security issues with descriptions of key process objectives from engineers. Familiar with software development life cycle (SDLC), terminology, software engineering practices and processes. Demonstrated ability to translate business goals, key messages and marketing strategies into business goals. Ability to quickly respond and accurately to changing business conditions and prioritize work load. Creatively edited, wrote and facilitated the printing and production of numerous training-user manuals and operating system user guides, Test Cases, Test Scripts, RFP and Online Help; Strong use of Visio and Excel. Bank of America (Contract) Tempe, AZ 12/12 – 5/13 Technical Writer Analyze business requirements and update procedures in Infomap template for Enterprise-wide projects with Home Loans Lines of Business; Schedule interview time in Outlook with SMEs; Understand subject and interview SMEs to determine impacts to procedures across all lines of business; Accurately document changes to impacted procedures into a step-action desktop procedure; Research processes, follow up on gaps and verify information with SMEs to produce high quality procedures; Completed procedures are archived in database and posted to a Procedure Portal for company-wide use; Completed glossary. Accomplishments: Successfully documented, archived and posted numerous procedures to the company’s procedure portal. Insight Enterprises, Inc. (Contract) Tempe, AZ 10/12-11/12 Technical Writer Wrote / edited step-policies and procedures for various topics that comply with PCI requirements for software security; Edited, formatted and converted Standard Build (SBD) documents to corporate template; Designed process-flow diagrams; Interviewed SMEs and gathered technical information to incorporate into procedures; Edited documents in preparation for Security Audit; Installed cross reference links and variables. Accomplishments: Wrote and designed 19 policies, procedures and process-flow diagrams Bank of America (Contract) Chandler, AZ 10/11 – 5/12 Technical Writer Interview SMEs and compile requirements into a new procedure using a corporate template; Proof-read and edit data for large and small documents; Check for grammar, spelling, continuity, and appropriate verbiage in describing process flows; Use cross reference links and variables; Edit existing documents with new data from SMEs, and other Web sources. Created and edited flow charts using MS Visio. Posted edited documents for review to a portal repository; Created glossary. Accomplishments: Successfully documented procedures and flow chart diagrams for the Subject Matter Experts. Superior Court Maricopa County (Contract), Phoenix, AZ 1/11 – 5/11 Technical Writer Worked with end users in documenting software requirements and complete process flows; Created Visio flow diagrams in architecture meetings on how new web app will function; Identified and documented security issues in software; Updated and edited technical documents for the Office of the Clerk of the Court; Assisted with file renaming and reorganization; Created Glossary of Terms. Accomplishments: Successfully identified and documented software requirements and process flows in MS Word and Visio; Created numerous documents, diagrams and organized files in SharePoint database. McKesson, Inc. (Contract) Scottsdale, AZ 10/10 to 12/10 Business Analyst / Technical Writer Identified and gathered requirements for documenting Clinical Trial application; Extensive collaboration with Subject Matter Experts for documenting security issues and business process activity; Documented entire lifecycle of states, process activity of a patient through their multiple interactions with the doctor, Call Center and pharmacy; Developed a suite of documents to include: Scope, Field Requirements, Mockups, Glossary of technical terms; Other documents list the call flow and interactions of the pharmacy and Call Center; Posted documents on internal and external sites. Accomplishments: Successfully created documentation suite in an accurate and timely manner. Education Management Corporation, Inc. (Contract) Phoenix, AZ 7/10-8/10 Technical Writer Interviewed Subject Matter Experts on new requirements and procedures to incorporate full process into documentation; Applied SCRUM and Agile software development methodology; Assisted Business Analysts in documenting data migration, business requirements, security standards and use cases; Created numerous business process flow diagrams using Visio; Created user manual as a software testing tool to assist QA testers in pre-test procedures; Generated glossary; Documentation, archiving and messaging completed in SharePoint. Accomplishments: Successfully completed documentation and flow chart diagrams for the Subject Matter Experts. TriWest Healthcare Alliance, Inc. (Contract), Scottsdale, AZ 3/2010-4/2010 Technical Writer Interviewed stakeholders to gather requirements for documenting security for the various databases and network; Used SharePoint for archiving documents and interview information; Formatted document for installing of SQL and Oracle database content; Documented procedures for installing, archiving, updating, backing up, restoring and implementation of security procedures. Accomplishments: Successfully created SQL security document for TriWest Healthcare Alliance. MindLeaders, Inc., (Contract) Dublin, Ohio 1/10 -3-10 Instructional Designer, Technical Writer Wrote course objectives, course content, scenarios, media scripts, practice activities, and review questions for Windows 7 OS; Independently worked and researched information without the reliance of a Subject Matter Experts at designing training courses and lessons; Analyzed instructional needs and defined course requirements; Applied instructional design techniques and methodologies for interactive courseware to ensure an effective eLearning self-study experience; High-level written communication skills; Developed self-study, and eLearning metrics to assess training outcomes; Used Camtasia for creating instructional demos. Accomplishments: Successfully completed 8 lessons of eLearning courses, self-study materials, training aids and solutions by adhering to deadlines and project plans. Apollo Group -University of Phoenix (Contract) Phoenix, AZ 10/09-10/09 Technical Writer Created document for identifying and implementing security and authentication standards measures to counter fraud and abuse for the online University of Phoenix system; Initiated interviews with technical personnel to capture required data to bolster online security; Documented data flows, processes and identified triggers from various databases and datamarts; Documented computer generated triggers and processes from scripts that generate e-mail notification messages from students when the address, password or e-mail changes. Accomplishments: Successfully created user documentation according to Apollo Group’s needs; organized data and content to enhance and facilitate user flexibility. AZ Department of Education (Contract), Phoenix, AZ 9/07-5/09, Technical Writer Documented guidelines, policies, procedures, process activity and audit deficiencies for all phases of IT Division; Wrote security procedures and policies for targeted audiences; Edited template and created style sheet; Setup SharePoint folders, messaging Webparts and archived documents; Created business requirements document; Completed research on numerous government regulations and statutes; Assimilated data from AZ State laws and regulations and worked closely with section managers, project team members, and incorporated data into master document(s); Created guidelines, procedures and other documentation related to problems in the network infrastructure; Interfaced with developers and software testers for determining technical design specifications; Developed mini-user guide of Microsoft OS-7; Collated, archived and organized Word and PDF files into network database; Accomplishments: Successfully created over 150 guidelines, policies and procedures and archived in SharePoint network database; completed business requirements document. Philips (NXP) Semiconductor, Inc. (Contract) Tempe, AZ 3/06 to 5/07 Technical Writer & Management Assistant Planned, designed, researched, wrote, and copy edited a wide range of documents, including user guides, manuals, technical specifications, training materials, user security policies for networks, and proposals for online media; Identified and documented processes for datacenter migration; Created hierarchy of docs and uploaded to SharePoint; Assembled job descriptions into continuous flowing booklet; Assimilated disparate data from several documents and compiled into one document. Edited and resaved documents into new template; Created/edited Visio diagrams; Interviewed SMEs for determining business requirements and technical specifications; Developed documentation project plans and timelines; Assisted Regional Manager in completing financial reports in Excel; Compiled weekly Issue Matrix in Excel; Completed travel expense reports; Recorded Minutes at meetings; Entered formulas in Excel for manager’s data analysis; Completed research and analysis of financial data for spreadsheets. Accomplishments: Successfully completed document editing and management tasks for fulfilling Regional Manager’s needs; organized user document database to enhance user flexibility. Intel, Inc., (Contract) Chandler, AZ 10/05 to 3/06 Technical Writer and Software Tester Created and designed BRD and SRD documentation of engineering specifications for 4 user manuals; Interfaced with SMEs for determining business requirements, processes and technical specifications; Generated documentation with user’s business processes; Re-formatted documents according to customer’s template; Edited template; Created style sheet; Created online help using RoboHelp help authoring tool; Edited Visio process flow diagrams and swimlanes for accuracy and completeness; Completed testing of 2 software applications. Accomplishments: Successfully completed edits on 4 user manuals, SRD’s, BRD’s and Visio diagrams; Created RoboHelp online help project. Cenveo, Inc. (Contract), at Freescale Semiconductors , Inc. Tempe, AZ 7/05-9/05 Technical Writer Created and edited numerous documents according to the customer’s template in Adobe FrameMaker and Microsoft Word; Documented processes per customer needs; Interpreted and copy edited data for selecting suitable syntax, style and grammatical usage; Edited Visio process flow diagrams; Accomplishments: Successfully completed various edits according to the customer’s needs; organized user document database to enhance user flexibility. AZ Department of Education (Contract), Phoenix, AZ 10/04-2/05, Business Analyst/Technical Writer Gathered business requirements through interviews, meetings and existing documentation for writing the “Business Requirements document”; Analyzed business requirements and processes and created detailed Visio flow diagrams; Interfaced with software testers and developers for determining technical design specifications and validation procedures; Interviewed users on business processes and created documentation; Edited technical descriptions; Completed file comparison layout of older version of software with the new software design. Wrote proposal and recommendations for changes and development for the new version of software. Accomplishments: Successfully published “Business Requirements Document” within the parameters and time constraints of the contract. Six Sigma Qualtec (Contract), Tempe, AZ 9/04-10/04 Technical Writer/Business Analyst Documented new Six Sigma processes using FrameMaker; Interviewed subject matter experts for analysis and user requirements of the company’s specialized software and user manual by interacting with Java based developers; Created Visio flow diagrams; Worked with existing templates and files; Accomplishments: Successfully edited and fulfilled user needs for the “Six Sigma User Manual”. VistaCare, Inc., Scottsdale, AZ 8/03-9/04, Technical Writer/Business Analyst Supervised and directed documentation design, development and preparation of the CareNation Technical User Manual using FrameMaker; Implemented HIPAA and Sarbanes Oxley, regulations and laws into the manual; Wrote and edited user test plans and acceptance test scripts for testing module; Analyzed business requirements and processes from end-users through interviews, meetings and requirement documentation for writing the Technical User Manual; Edited Visio diagrams; Interfaced with developers and software testers for determining technical design specifications & validation procedures. Accomplishments: Successfully published numerous versions of the technical user guide and other projects in a timely manner. American Express Corporate Travel (Contract), Phoenix, AZ 10/02-7/03 Technical Writer Created weekly Release Notes on status of AMEX POS Dot Net software development; Generated numerous in-house manuals and user guides on procedures for developers. Completed / edited Visio, and UML flow diagrams; Compiled report of Developer’s Release Notes of change requests, bug fixes and defect analysis; Assisted in setup and creation of RoboHelp HTML file; Conducted Test Script analysis for QA; Participated in meetings with developers in conjunction with kernel OS issues about Windows and UNIX operating systems. Accomplishments: Successfully generated weekly Release Notes, status reports and completion of user guidelines/manuals EDUCATION Phoenix College (Downtown), Phoenix, AZ Sustainable Building Advisor (SBA graduate) Phoenix College (Downtown), Phoenix, AZ NEBCEP Photovoltaic - Solar Energy Mindworks & Knowledge Alliance, Scottsdale, AZ Microsoft Certification Courses Gateway & Mesa Community Colleges, Phoenix/Mesa AZ Various CIS related Courses University of Washington, Seattle, WA B.A. De Anza College, Cupertino, CA A.A. Defense Language Institute (Russian), Monterey, CA Diploma
Are you sure you want to buy this material for
You're already Subscribed!
Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'