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Date Created: 12/22/15
P ATTY B ARRETT email@example.com • 724.331.7661 O PERATIONS AND S ALES E XECUTIVE Corporate Strategy / Acquisition Analysis & Integration / Business Development Collaborative Spirit / Senior Team Leadership / Optimizing Revenue Production Versatile business leader offering distinguished career in driving revenues and business growth by analyzing key business drivers and developing plans and programs to grow bottom-line within highly competitive medical transcription industry. Inspirational team leader and builder with incisive business acumen and expertise in identifying opportunities, penetrating new markets, and directing diversely skilled teams in exceeding organizational objectives. Pragmatic, creative, and decisive leader possessing the resolve to make tough choices, accomplish goals, and manage change. Dynamic communicator and presenter; persuasively articulates ideas and concepts to organizational leadership, key decision makers, partners, colleagues, and customers. Operations and Sales Strengths: Strategic Planning & Execution Market Position & Growth Turnaround / Change Management Operations Analysis / Process Design Improving Customer Experiences Quality Process Management C-Level Presentations & Proposals Complex Component Development Key Account Management/Retention Team Building & Development P ROFESSIONAL E XPERIENCE ACUSIS – Pittsburgh, PA 2008 to Present Established career of leadership, achievement, and advancement with one of nation’s top three customized medical transcription service provider to various hospitals, clinics, and private practices nationwide. Vice President, Strategic Business Solutions (2012 – Present) Upon request of CEO assumed leadership role after organizational restructuring initiative in development and launch of innovative sales and business development strategies designed to generate $2M in new annual revenue from eastern region of United States. Execute all phases of long-cycle sales, including utilizing cutting-edge prospecting tools, industry networking, RFP pricing, high-impact presentation, and closing with C-level teams. Continuously seek opportunities to enhance organizational presence within industry by attending sales seminars, conferences, and tradeshows. Selected Contributions: ♦ Within first 5-months in position developed robust pipeline of more than 80 new prospects capable of producing $13M in annual revenues. ♦ Quickly and successfully closed 3 opportunities, including aggregate contract with 100 hospital network of Premier with Yankee Alliance. ♦ Streamlined and improved continuity of RFP processes by developing standardized template. ♦ Persuaded corporate leadership to forge strategic relationships with Group Purchasing Organizations (GPO) to generate leads and opportunities. ♦ Completed Miller Heiman Sales Training Workshop, April 2013. Vice President, Account Management/US Operations (2011 – 2012) Served as member of executive leadership team challenged with developing and driving strategies to manage, grow, and retain key and top revenue generating account during time period where national adoption of electronic medical records had major impact on medical transcription business. Initiated new systems to improve productivity and level of service, including complete mapping of clients to identify risk, opportunities, contract expirations, and …continued… P ATTY B ARRETT Page 2 customers’ strategic direction.Effectively administered $300K annual operating budget. Coached team on methods for effective upselling of service and products. Conducted in-depth analysis of pipelines and production to develop feasible revenue forecasts. Facilitated monthly Top 5 Review Meeting with executive management team. Held full accountability for training, coaching, and developing team of 3 Account Managers. Concurrently participated in due diligence, purchasing, and integration of acquisition sPi, which grew account management assets from $16M to more than $21M annually. Selected Contributions: ♦ Retained 98% of renewable account contracts in 2012 prior to transitioning into new role. ♦ Improved profit margins 20% by transition 3 global accounts to domestic accounts. ♦ Increased client performance and satisfaction by introducing new technology suites to existing accounts. ♦ Significantly upgraded production and talent within account management team by introduction of new training programs, commission plan, and upselling strategy. ♦ Spearheaded strategic evaluation of selling strengths and weaknesses of platform/vendors through implementation of eScription project. ♦ Enhanced effectiveness of selling strategy by creating account profiles in CRM system. Vice President of North American Operations/Sales (2008 – 2011) Recruited to join organization and tasked with mission of developing vision, focus, and practices for company’s first United States workforce gained through acquisition of $6M Integrated Digital Records Corporation. Implemented metrics and Six Sigma processes to align domestic operations with overall international infrastructure. Identified, designed, and introduced standards and practices for hiring, training, pay-for-performance, project platforms, editing and control, and business development. Held full accountability for training, coaching, and developing team of 6 Operation Team Members. At request of Board and executive team added sales function to business portfolio and utilized extensive industry network and expertise to produce strong pipeline over one-year period. Selected Contributions: ♦ Slashed talent hiring process from 6 to 3 weeks through design and launch of 6-step hiring process that included online application and testing criteria, self-recruiting modules, and employment contracts. ♦ Shaved $.05/line payment to transcriptionists by introducing new compensation plan that offered levels of medical transcription pay rates, new “hybrid role” for transcription/editors, and moving editor payment from hours to performance base. ♦ Improved quality of transitioned employees and new hires by initiating mentor program that worked with transcriptionists during first 3 months of employment. ♦ Lowered operational cost and editing percentage from >20% to 10% through implementation of editing rate tracker. ♦ Improved quality scores from 96% to 98% and TAT from 88% to 98% by implementing changes and new systems to content driven formatting technology. ♦ Reversed position of struggling business unit by identifying, prospecting and closing $700K in annual new business within less than 1 year. ♦ Completed TQM Synergy Seminar, 2009. SPHERIS INC., /EALTHSCRIBE , NC. – Nashville, TN / Sterling, VA 1996 to 2008 Grew into strategic leadership role with national and global network of transcription resources. Operations Manager (2006 to 2008) – Spheris Acquires HealthScribe Driving force behind the planning, management, and improvement of entire United States based production team consisting of 500+ medical transcriptionists, 7 supervisors, and 1 regional operation assistant, generating more than $21M in annual revenues. Worked collaboratively across all areas of operations to determine and meet …continued… P ATTY B ARRETT Page 3 production requirement, forecast staffing requirement, improve quality, and retain current client base. Conducted periodic performance reviews, identified areas for improvement and designed corrective action programs, enabling achieving / exceeding defined corporate targets. Selected Achievements: ♦ Significantly improved overall operations performance by conceiving, developing, and leading incorporation of new and multiple platforms, analytical tools, and quality-focused technologies. ♦ Instrumental in retaining and growing business with key accounts by building trusted relationships with client leadership teams through site visits and conference calls. Divisional Vice President, Transcription Services – Operations/Account Management (2002 to 2006) Scope of responsibilities included achieving capacity utilization goals while meeting production costs, performing regular customer site visits, and leading performance improvement projects. Ensured $16M annual revenue goals were being reached by preparing and analyzing bimonthly production reports. Supported new customer integration into systems by managing processes performed within technology, operations, and customer service. Provided hands-on leadership, mentoring, and development to team of 10 supervisors and account managers. Selected Achievements: ♦ Successfully managed transcription integration project that transition transcriptionists from LightType platform to HITS. Director of Transcription Services (1997 to 2002) Originally joined organization as Team Leader responsible for daily scheduling, workflow, and quality assurance for more than 50 transcriptionists. Successes in leadership and operational improvements led to promotion into Director Role with direct accountability for 50% domestic production resources. Analyzed key business drivers to develop capacity forecasts, establish feasible turnaround times, and drive quality sPartnered with counterparts in India for resource sharing and planning. * * * Additional experience included Quality Control Consultant for Transcend Services and Self-Employed Medical Transcriptionist Business Owner E DUCATION AND C REDENTIALS SETON HILLUNIVERSITY– Greensburg, PA Bachelor of Arts in Business Management Graduated Summa Cum Laude Licenses and Certifications Fellow of Association of Healthcare Documentation Integrity (AHDI) Certified Medical Transcriptionist Professional Associations Association for Healthcare Documentation Integrity, Northeast/Mid-Atlantic Region Pennsylvania Association for Medical Transcription Greater Pittsburgh Chapter for Medical Transcription