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Date Created: 12/22/15
JAMES R. CROUCH, SR. Lutz, Florida 33558 813-245-7055 firstname.lastname@example.org Organizational Development Talented leader, manager, and training specialist with years of experience improving the communications, development, and performance of organizations through expert orchestration of teams, programs, and human resources. Inspired speaker and organizer at industry conferences and events. Strategic manager and creative developer of large-scale staffing initiatives. Excellence in sales management, training/development, and resource optimization. Organizational Development • Lean • Six Sigma • Agile • Program & Project • Change Management •Compensation Programs • Competency-Based Performance • Cross-Cultural Communications • Diversity Management • Employee Communications Management • Employee Retention • Program & Project Labor Relations • Training & Development • Organizational Design/Development/Needs Assessment • Train-the-Trainer • Program Development Basic proficiency in Spanish PROFESSIONAL EXPERIENCE Research 2008-2013 Conducted extensive studies in ancient Near and Mid-East cultures. Wrote and presented seminars on the subject matter Student 2012-2013 St. Petersburg College Sales Consultant JC Penney 2011-2012 Field Operations Director 2010 US Census Bureau, Tampa, Florida Coordinated all activities of census taking and office operations. Maintained accountability for over 300K+ separate census documents. Supervised electronic input of census data into central data base. Led Atlanta Region to in completing census Kept 100% accountability of over 300k census documents Resolved conflicts in training materials to ensure smooth flow of document transactions General Sales Manager 1998-2008 A-1 COMMUNICATIONS, INC., New Port Richey, Florida Multi-site cellular retailer and repair facility. Spearhead and direct sales planning, forecasting, marketing, logistics, and HR management. Conduct all aspects of recruitment, selection, training, and development. Benchmark procurement/ purchasing and pricing initiatives. Led store manager training and development Increased revenue by slashing transportation costs by creating inventory replenishment triggers. Resume Cultivated reputation as SME on cellular processes and consumer-friendly retail operations. Positioned company to secure rating as the best service facility in the state of Florida. Winner of numerous sales awards for percentage of increase in sales and high customer satisfaction ratings. Triggered record sales throuch innovative marketing from start-up $0 to 400% sales revenue across 4 stores within 6 years. District Training Manager 1997 - 1998 HCR MANOR CARE (formerly MANOR CARE HEALTH SERVICES), Tampa, Florida Managed and orchestrated all aspects of regional training/development, regulations compliance, program development, and SOP management. Developed training materials based on assessed needs and effectiveness. Developed and established training standards and quality adherence in compliance to local, State and Federal regulations and guides. Led the SE region, delivering excellence in training and ensuring attainment of business goals. Revamped the new hire training program to portray the sincere interest of the company had for each employee. Accommodated changing needs by analyzing trends and designing relevant training programs that comply with state and local laws. Trained licensed staff in management techniques to improve their ability evoke the highest level of performance from their employees. US Army 1977-1995 Senior Officer Facilitated major reorganization of staff in order to meet new requirements. Trained senior officers of all branches in Special Operations capabilities. Conducted presentations to General Officers and high-level government officials. Wrote position papers that were presented to Joint Chiefs, Department of State, and other government organizations. EDUCATION MA, History United States Army Command & General Staff College Bachelor of Science, Computer Science East Tennessee State University CERTIFICATES Project Management Professional® Lean/Six Sigma Green Belt ASSOCIATIONS Project Management International American Society for Quality Resume
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