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Date Created: 12/22/15
1 Norman R. Jentner, Ph.D. Integral Systems Performance Psychologist Workplace Culture & Leadership Development c 330-472-2559 Norman@BusinessCultureSolutions.com Headquartered in Akron, OH 44310, with global reach. Highly talented, results-driven, integral systems organizational psychologist with proven record across circumstances of integrating core essentials with “thinking outside the box.” Results: Constructive, measurable improvements in individual, team, & organizational performance -- & resilience -- including Triple Bottom-Line improvements under conditions of major company change. Organizational transformation from the inside out. Integrating conflict resolution with individual, community & organizational psychology, constructively engage in a principled & respectful manner with diverse individuals & groups to empower innovative actions, internal & external, as needed. These actions, consciously aligned with contextual (organizational) & participants’ goals & values, drive essential quality, commitment, & course corrections that, together, make a difference. Core Competencies: Leadership Support - Clear self-awareness; confidentialities maintained; American Psychological Association international professional standards & ethics; authentic communication grounded in effective listening; history of results-based consulting & coaching. Organizational Psychology - Business culture & performance-based organization & leadership development; individual & organizational performance measurement & development; quality of work life issues; individual & organizational wellness & resilience; affirmative inquiry; action learning, learning organizations. Health Psychology - Individual wellness & resilience; personal grounding, present moment, observation, acceptance, listening, sharing, learning, action commitments aligned with values; distress, eustress, stress management training; mindfulness, meditation; language of positive emotions; personal meaning; building upon strengths. Community Psychology - Ecologically nested levels of analyses; first-order & second-order change; prevention & health promotion, empowerment, social justice, diversity, individual wellness, citizen participation, collaboration & community strengths, psychological sense of community; empirical groundings. Conflict Resolution - Facilitation, mediation, training, consulting, infrastructure development. Clinical Psychology - Interpersonal relationships; supervision, evidence-based treatment models & practices, documentation, outcomes, ethics & standards, assessment & evaluation, intervention, confidential records management; research. Administration - Financial management; strategic planning, empowerment, deadline delivery. Employment History Principal/Owner, Business Culture Solutions LLC. FT 2011 to Present. Individual & Business Performance Consultation to mid-market & smaller private enterprises. Making tangible what is often intangible, enable owners to monetize business culture to advantage for Triple Bottom-Line & sustained center-stage business performance. High-performance business culture solutions. See BusinessCultureSolutions.com/. 2 Principal/Owner, Satisfying Solutions 4 You & Your Business. FT 2009 to 2011. Re-tooling, re-branding, leading to 2011 new business start-up (above). Public Health Psychologist, City of Akron, Ohio. FT, 2001 to 2009. - Supervised plus directly completed accessible, timely & confidential individual, team & organizational consultations, plus planning, training, evaluation & administration. Psychological plus supervised counseling consultations provided across (a) local community, (b) 3200+ full-time city employees, family members & management, and (3) thirty city operational Divisions. - Ensured integration of International Association of Chiefs of Police Standards for Psychological Services with American Psychological Association Ethics & Standards for optimum delivery of all psychology services to City Blue Forces. CISD & CISM provided to police, fire & other city departments. Directed & managed the D.O.T. substance abuse testing & intervention program for all city employees. - National acclaim & recognition for programming instituted by local Juvenile Court Judge Linda Teodoseo, during consultation & clinical supervision provided as Clinical Director, Akron Health Department Counseling Division. Result = More adolescents served more effectively. - Significant turn-around in annual public health audits received by Akron Health Department Counseling Division 2001 to 2009, from a variable 70-90% to consistently near or at 100%. Result = More people served more effectively at less cost - As Internal EAP Coordinator, achieved stability, improved access, plus improved city performance amidst city’s significant downsizing -- up to September 2009 Mass City Layoff & in preparation for merging of Akron Health Department with Summit County Health District. Yet another example = Co- created, in collaboration with city Training Director, city IT, city Labor Relations & city Legal Department, a new & highly accessible city EAP Intranet Training Module -- specifically to increase supervisor & employee access to city EAP services amidst continually declining funds & personnel. Consulting Psychologist at Family & Community Services of Portage County, Kent, Ohio. PT Consultant 1992-1998; FT Safer Solutions Program Director 1998 - 2001. - Consultation credited by CEO as expanding program’s operational revenue six-fold & “literally saving” previously fledgling behavioral health care center. Healthcare center has continued to expand, becoming a multi-county agency throughout Ohio. Consulting Systems Psychologist/Owner, dba Satisfying Solutions, Akron, Ohio, 1990 -1998. Empowered small & large groups to build effective teams using proprietary process focused on "communication, conflict, creativity & control with ownership” © 1990. Adhered to American Psychological Association ethics & standards; consultation to private & non-profit organizations of varying sizes & industries; involved management & employees, top to bottom, to improve individual & collective performance. ADR Consultant & Visiting Instructor, Center for Applied Conflict Management, Kent State University, Kent, OH, 1985 to 1992. Alternative dispute resolution consultation to multiple community organizations. Undergraduate college instruction concerning peace studies & alternative dispute resolution. Notable Achievements - Behavioral healthcare agency transformation & turn-around, beginning with six-fold annual revenue increase. Benefit = Legacy of continuing agency sustainability & growth. - “Best Presentation of the Year,” awarded 1995 by Alpha Upsilon Chapter, Chi Sigma Iota, University of Akron. Benefit = Challenging group learning experience, publically appreciated. 3 - National acclaim received by local Juvenile Court Judge Linda Teodoseo for treatment program receiving clinical oversight from yours truly. Benefit = More adolescents served more effectively. - Directly enhanced Akron Health Department’s Counseling Division service delivery standards, productivity & accessibility on behalf of internal & external stakeholders, prior to & during major municipality contraction & subsequent Akron Health Department’s planned merging with Summit County Health District . Benefit = Significant contribution to crucial community, city & health department stability by providing continuing health department services, improved, at less cost. - Successful creation of Business Culture Solutions LLC, serving mid-market & smaller private enterprises. Benefit = Making tangible & of practical & strategic use what is often intangible, enabling effective monetization of company business culture to Triple Bottom-Line advantage & sustained center-stage business performance. Allows more effective solving of challenging economic, social & environmental problems & timely achievement of economic, social & environmental opportunities that matter. Education Ph.D., Psychology, Kent State University (1989) - Dissertation Title: “Toward a Complete Description of the Control Graph Method.” Precursor to Denison Organizational Culture Survey (DOCS) used today. C hairperson: Richard Hirschman, D.D.S., Ph.D.; Visiting Adjunct Committee Member: Arnold Tannenbaum, Ph.D., University of Michigan. - Evolving “scientist/practitioner” focus: “Conflict-(communication)-creativity-(control) with ownership from a systems psychological perspective” ©1990. - Organizational Psychology Intern, Virginia Harvey, Ed.D. & Assoc., Kent, OH. - Clinical Psychology Intern, Tucson Veterans Administration Medical Center, Tucson, Arizona; American Psychological Association-approved internship. M.A., Psychology, Kent State University (1980) Thesis Title: “Therapist-trainee self-actualization & rated psychotherapeutic skill.” Chairperson: Mary Koss, Ph.D. Clinical Psychology Master’s Level Intern, Portage Children’s Center, Kent, Ohio. B.A., Psychology, Kent State University, ), MAGNA CUM LAUDE (1976) - Undergraduate Research Training Award, 1975. Professional Memberships & Associations American Psychological Association, Washington, DC: Member. Denison Consulting Network, Ann Arbor, MI: Network Consultant. Legal Shield, Ada, OK: Associate, Group, Small Business & Family. Office of Public Health Practice, NEOMED, Rootstown, OH: Professional Member. Ohio Employee Ownership Center, Kent, OH: Professional Affiliate. Ohio Licensed Psychologist, Ohio State Board of Psychology, Columbus, OH. Rovia Corporate Services, Plano, TX: VBS Associate.
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