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Date Created: 12/22/15
Clifford Anderson - Technical Support Manager 512-609-9363 email@example.com SKILLS PROFILE Technical Support Engineer with over 20 years experience in technical support. Early experience in PCB development, extensive experience with firmware, software and high-level system configuration. Eight years experience in management. EMPLOYMENT Tier II Technical Support Specialist FreightWatch International 2010 - 2013 Liaison to the Engineering Development Team for CDMA 1X and GSM/GPRS GPS tracking products. Supported C3 divisions in Europe, Asia, Africa, Australia and South America. Kept track of Zendesk tickets.. Wrote technical manuals and training guides for 12 products in various configurations. Wrote 200-page covering the entire tracking platform. Wrote procedures for all processes: RMA, device programming, device termination and wireless service provider portals. Technical Support Specialist Ringdale, Inc. 2006 – 2010 · Provided beta management, troubleshooting, configuration, documentation and pre-sales support for all products: firewalls, AS/400 5250 remote controllers, 5250 thin clients, terminals, and printers. Sole support for over 35 products across 7 product lines in various stages of development. Technical Support Manager NLynx Technologies (Acquired by Ringdale) 2002 - 2006 · Managed technical support and the repair group providing troubleshooting, configuration, and pre-sales support for firewalls, AS/400 terminals, printers, controllers, emulation cards, and 5250 emulation thin clients. Managed quality assurance and Beta Management for two Linux thin clients with dwindling resources. Technical Support Manager NLynx Systems (Internal buyout by NLynx Technologies) 1997 - 2002 · Managed technical support group with 9 people providing troubleshooting, configuration, beta management and pre- sales support for firewalls, terminals, printers, IBM Mainframe and AS/400 Midrange controllers, emulation cards, and thin clients. Managed quality assurance and Beta Management for two thin clients and two firewall products. Sustaining Engineer / Project Engineer Andrew Corporation (Spun off to become NLynx) 1989 - 1997 · Provided troubleshooting, configuration, and pre-sales support for IBM Mainframe Channel Interfaces and IBM Midrange AS400 protocol converters. Negotiated contracts with OEM customers. · Trained Supervised Technical Support and Software engineers in various IBM protocols · Maintained IBM 4361 mainframe, IBM Midrange and DEC VAX system. · Debugged firmware micro code problems in 8X305, 186 & Z80 based products for OEMs.\ Negotiated and earned over $100,000 in support contracts as the sole contact and sole programmer. EDUCATION Southwest School of Electronics Austin Community College, A.A., Applied Science (Digital Technology) EXPERIENCE Programming: 8080, 6502, 186, Z80, 68020, 8X305, PCL, HTML, CSS Operating Systems: DOS, VMS, Windows, OS2, OS/400, SSP, and Linux. Training/Educational Courses: TCP/IP, Firewalls, Systems Technology Forum - Systems Network Architecture, TCT Technical Training - How to determine the problem in SNA, CISCO, Interactive Management For more info see http://cliffa1994.com
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