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Date Created: 12/22/15
SHARON ANASTON http://www.linkedin.com/in/sharonanaston/ | 214.669.3904 | Richardson, Tx | firstname.lastname@example.org BUSINESS AND SALES OPERATIONS LEADER A transformational leader and passionate manager who continually strives for improvement of business processes and employee performance to ensure that revenue and profitability goals are met or exceeded. Client-centric, collaborative executive with a unique blend of experience in operations, sales and finance across diverse business environments. Skilled problem solver with the demonstrated ability to identify strategic obstacles to growth and develop innovative approaches to remove them. Strong ability to build teams and create cross-functional partnerships with both external and internal customers through stewardship and empowerment. SUMMARY OF KEY STRENGTHS Business Operations Management – Client Relationship Management – Business Process Improvement - Strategic Business Planning & Forecasting – P&L – Budgets – Miller Heiman Strategic & Conceptual Selling – Contract Solicitation, Negotiation & Administration –– Cross-Functional Leadership – Key Account Management – Salesforce.com - Billing & Cash Flow Management – Program & Project Management – Forecasting & Sales Planning EXPERIENCE AND CONTRIBUTIONS SEARS HOLDINGS CORPORATION Hoffman Estates, IL 2002 – 2013 District General Manager, Sales & Operations, B2B, Sears Commercial (April 2006 – April 2013) Fully accountable for a 14 member B2B sales and operations team of field-based Account Managers and Inside Sales Consultants with a $15M P&L. Created and implemented strategies for marketing consumer products and services to corporate, education and government clients. Facilitated product acquisition, pricing development, contract negotiation, client support and services across diverse internal cross-functional Led a 10-state, 13 member sales team focused on the property management, government and municipal channels, leading the region in sales 2006 and 2007. Signed $2M of new sales contracts in last quarter of 2012. Successfully delivered initial project on time and on budget. Region EBITDA leader in 2011, qualifying for 56% of annual bonus. Became an example of cross-functional leadership by conceptualizing, implementing and delivering an innovative inter-business unit sales program resulting in more than $1M in B2B2C sales in a six month period. Achieved 40% increase in government program sales in 2010. Recipient of District Wavemaker sales award in both 2006 and 2007. District Manager leader in 2007 with a 6.5% sales increase, 9.7% initial margin increase and 114% earnings increase. Region Operations & Installation Manager / Compliance Officer, Home Services (August 2002 – March 2006) Senior sales and operations leader responsible for a 10-state region and 3 lines of business in support of 150+ retail business partners and $21M P&L. Directed 10 District Managers responsible for managing the recruitment, negotiation and coaching of an outsourced contractor base of 500+ firms. Provided leadership on pricing, analytics, training and customer service in support of more than 100,000 customer sales experiences. Led project team responsible for defining a new organizational model.Identified tasks totaling over 40K man-hours to be re-allocated to back office staff by optimizing processes and re-engineering jobs. Collaborated with a Texas licensing agency to develop and establish the "Residential Appliance Installer" license.Assisted in drafting the definition of and requirements for this license enabling a long-standing trade to survive while holding consumer costs for services relatively constant. Discovered licensing violation of Home Services business unit affecting Technicians across the state of Texas. Spearheaded team to correct violations and supervised the education and testing process required to obtain the necessary licenses to avoid potential fines in the thousands of dollars. SHARON ANASTON 214.669.3904 | email@example.com Page 2 of 2 NORTEL NETWORKS Richardson, TX 1996 – 2001 Senior Manager, Supply Chain Business Leader (January 2000 – September 2001) Led end-to-end, multi-product supply chain and service operations team for strategic wireless clients.Personally led the order management process for a $1B telecommunications account. Planned, prioritized and directed the efforts of a functionally diverse 35-member team strengthening organizational structure and performance through recruitment, training and staff development. Developed a purchase order tracking system designed to track POs from receipt to booking, thereby reducing PO booking time from 14 days to 4 days, thus speeding order processing and improving cash flow to 45 Days Sales outstanding, the lowest ever. Received three awards for performance excellence including the Wireless Solutions Award of Excellence for Shareholder Value, a Circle of Excellence Award and a Pride Award from the Sprint Account Team for implementation of a consolidated sales operations team. Manager, Market Operations (February 1996 – December 1999) Fast tracked for promotion from Specialist position based on consistent results. Orchestrated solicitation and engagement processes for outsourced contractors building out a nationwide wireless network. Negotiated and administered contracts for outsourced services. Established the first centralized customer relationship management team that encompassed contracts, finance and product logistics to support a $1B strategic customer. Managed all contracts related to the deployment of wireless networks. Created an invoice reconciliation process to drive timely review, processing and payment of customer invoices. This process decreased billing cycle time from days to 24 hours which, in turn, enabled the customers to pay their invoices within 30 days, rather than 45, resulting in a significant positive impact on cash flow. Authored standard Request for Proposal (RFP) package for outsourcing. Supported sales teams, reviewed proposals, awarded contracts, and negotiated terms. By standardizing and simplifying the solicitation package, was able to decrease time required to compile and release RFPs by 50%. RESOLUTION TRUST CORPORATION (FDIC) Dallas, TX 1990 – 1995 Project Oversight Director (January 1995 – December 1995) Management and oversight of 500+ outsourced contractors performing back office operations for more than 200 financial institutionsManaged staffing and production levels and reviewed and approved contractor invoices. Re-engineered and consolidated accounting support operations from multiple locations in Texas and Louisiana into a single entity servicing in excess of $1B of assets facilitating a smooth transfer to FDIC control. Developed, implemented and monitored internal control policies and procedures for the consolidated operations of failed savings and loans in accordance with contract terms and conditions. Assistant Director, Contracts (January 1992 – December 1994) Planned, organized and directed contract solicitation and management functions including sourcing, pre-solicitation, solicitation, evaluation, negotiation, award and administration of contract services. Closely collaborated with stakeholders to define and implement contract requirements. Solicited, awarded and administered the largest contract ever awarded ($5M) by the Dallas Region office. Designed and implemented departmental standard operating policies and procedures for contract solicitation and administration which became the foundation for a national contract policy manual. Contract Specialist (1990 – December 1991) Supported end-to-end contract activity - bid, award, negotiation and administration of outsourced services - including authoring solicitations/statements of work, conducting bid conferences, and administering existing contracts to ensure conformance with regulations, terms, conditions and laws. EDUCATION MBA – Finance & Organizational Behavior – University of Texas at Dallas – Richardson, TX BA – Economics – University of Texas at Arlington – Arlington, TX North Texas LEAD Candidate
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