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Date Created: 12/22/15
Asher Segal 917.767.9494 Staten Island, NY 10314 email@example.com PROFESSIONAL SUMMARY Award-winning Operations Executive with a stellar, 15+ year track record of advancement and achievement. Generate strategies and solutions for enhanced efficiency, quality, and bottom-line profitability. Lead groups to consistently meet and surpass client expectations. Demonstrated success implementing technologies for sales, installation, and support of groundbreaking products. Oversee and facilitate all phases of product development from innovation to commercialization. Augment expertise with strong background in mechanical engineering. AREAS OF E XPERTISE Cross-Functional Collaboration Customer Relations Management Research & Development Process Redesign & Improvement Strategic Business Development Product Launch & Introduction Team Leadership & Motivation Business Needs Assessment Revenue & Profit Growth P ROFESSIONAL E XPERIENCE Paieon Inc., New York, NY 2012 – present Chief Operations Officer: Manage and budget all domestic business functions and activity, providing adminis- trative support of full product set. Coordinate sales, accounting, technical, finance, and other key areas. Repre- sent company to all local authorities. Ensure local teams perform installation and services per local regulations and company standards. Contribute to ongoing R&D projects and product releases. Oversee all HR elements. Streamlined and aligned organization by implementing new ERP system. Established new US company new headquarters in Dallas, TX. Certified new local facility and passed ISO certification, to manufacture devices in US. Provided key leadership and generated rapid results in a startup environment. Biosense Webster Inc. (a Johnson & Johnson company) [Acquired by Johnson & Johnson in 1997.] 1998 – 2012 International Technical Support & US Regional Field Service Manager, Los Angeles, CA (2005 – 2012): Led and developed American Northeast team of field service engineers supporting clients on all products. Ensured total legal and corporate compliance of installations and services. Coordinated ongoing R&D projects and prod- uct releases. Monitored service team’s yearly operating budgets. Improved management of customer expectations by implementing new strategies for customer SLAs. Increased service agreement sales ~380% in one year (2005). Raised productivity by launching “Siebel” reporting system and applying Six Sigma methodologies. Drove business expansion by orchestrating successful launch of 4 new products in US. Garnered “Standard of Leadership Award” in 2008. Took advanced role overseeing technical aspects of R&D process. Senior Technical Support Specialist, Los Angeles, CA (1998 – 2005): Drove account management related to product functional areas such as planning, installation, upgrades, complaints, and performance specifications. Built distributor service facility for Johnson & Johnson post acquisition in 1998. Expertly guided technical support specialists on unique, complex product issues. Interfaced with R&D teams during creation of innovative company offerings. Earned Certificate of Appreciation for Excellence in Technical Service in 2003. Won “Technical Service Award” in 2000. Asher Segal PAGE2 PROFESSIONAL EXPERIENCE CONTINUED … Biosense Inc., Orangeburg, NY 1996 – 1997 Director – Technical Service, US: Conducted US operations for an Israeli-based startup developing medical equipment technologies for the electrophysiology field. Led all aspects of US technical department. Built domestic operation and business functions from the ground up as first US-based employee. Interacted with clients to gather product feedback and improvement ideas. Launched, staffed, and ran 24-7 customer call center. Established service department protocols and team of field service engineers in US. Facilitated all stages of company’s successful acquisition by Johnson & Johnson. P RIORE XPERIENCE HIGHLIGHTS Owner / CEO, The Service Place Inc., New York, NY – Established business for hi-tech HVAC systems supporting high-rise buildings and computer rooms. Recruited and developed all service personnel. Implemented computerized tracking and reporting system to satisfy building management needs and provide corporate statistics displaying improved energy use. Established call center with emergency night line to offer 24/7 technical assistance to customers, deal- ers, and OEMs. Technical Director, IGLO Inc., New York, NY – Provided technical supervision and assistance in installation of various HVAC systems for clean rooms. Met with clients to evaluate needs and implement product modifications. Owner (Partnership), Beth Hamazgan Inc., Haifa, Israel – Managed service and installation of HVAC system for commercial and residential locations of 3K+ accounts. Established strategies for company growth and handled various technical and management issues. E DUCATION Master of Business Administration (MBA), Wagner College, New York, NY Technical Engineer /Associates Degree HVAC – Mechanical, Ort Technology College, Givatayim, Israel Qualified Technion – Mechanical HVAC, Junior Technical College at the Technion, Haifa, Israel CERTIFICATION Six Sigma – Green Belt Certified in the use of CFC refrigerant gases. TECHNICAL Extensive experience with PC applications and software including troubleshooting of video processing applica- tions and custom medical device software. Firm grasp of HVAC electrical and mechanical systems.
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