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Date Created: 12/22/15
L I N D A K L E V A N S M A N N I N G C ONCORD , M ASSACHUSETTS 01742 email@example.com | (617) 513-4811 | linkedin.com/in/lindakmanning S K I L L H I G H L I G H T S A N D C O M P E T E N C I E S Unique blend of expertise in Human Resources and Organizational Development Senior level consultant and trusted advisor to all levels of staff, offering strategic solutions to organizational challenges. Quickly form positive partnerships across organization and align goals with business objectives. Known for great customer service, outstanding communication skills, insightful coaching, and creative problem solving. • Talent Management • Employee Relations and Employment Law • Policies/Procedures • Data Analysis • Learning and Organizational Development • Change Management • Performance Management • Compensation and Benefits • Talent Acquisition E X P E R T I S E HR Business Partner: Advise senior leadership and management to design and deliver effective HR strategies and programs in support of divisional and company goals. Manage all employee relations issues and provide complete talent management support. Learning and Organizational Development Consultant: Assess needs then design and deliver improvement interventions such as team building or learning courses. Facilitate complex meetings and manage change initiatives for leaders, teams, and individuals. Leadership Coach: Certified coach who works comfortably with all levels of leadership. Twenty years of experience helping leaders bring out the best in themselves and their teams. Expert at giving difficult feedback in a way it can be received and put to use. Quickly identifies clients’ style and uses varied approaches to match their needs. Partners to create meaningful and measurable goals that support the business. P R O F E S S I O N A LE X P E R I E N C E TUFTS HEALTH PLAN, Watertown, MA 2001-2013 Human Resources Manager (2007-07/2013) Provided complete HR services to client group of 275 staff covering entire division from operations to strategy. Advised and coached leaders on effective communication, department structure, change management, and talent management including compensation, succession planning, retention, and employee relations. Analyzed and interpreted data such as 360 feedback and employee engagement surveys to identify issues and set targeted measurable goals. Led team in creating HR and compliance policies to ensure consistency and audit readiness. Created management forums to improve inter-departmental collaboration. Designed and facilitated annual off-sites in partnership with senior leadership. Spearheaded projects to improve on-boarding processes and streamline meetings. Received prestigious Business Partner of the Year award. Organizational Development and Training Consultant (2001-2007) Supported key company goals by assessing and addressing needs through meeting facilitation, team building, project management, and course design and delivery. Designed organizational development interventions including problem/solution identification, meeting redesign, role clarification, department restructuring, team building, and leadership coaching. Facilitated complex meetings for teams and groups to clarify business practices, gain buy-in, determine strategic priorities, and overcome conflict. Conducted focus groups, surveys and meetings to gather data on topics such as engagement, trust, and change readiness. Constructed leadership competency model to meet current and long-term goals. L INDA K LEVANS M ANNING Page 2 Planned and facilitated on-going operations department meetings resulting in better work flows, clearer department roles and policies, and more engaged employees. Claims payment improved from 95% to 98% within mandated timelines saving $100K annually. Led complete change management processes from assessments and communication plans to skill building and measurement of improvement during organizational transition. Designed and delivered courses including: Emotional Intelligence, Leadership Skills, Effective Communication, Interviewing Skills, Change Management, Presentation Skills, Customer Service, Team Building, and Instructor Skills. Consistently received outstanding course evaluation ratings. VIANT.COM (Internet Consulting), Boston, MA 2000-2001 Training Program Manager Headed team in managing a three-week on-boarding process for world-wide employees. Made significant improvements to training program resulting in smoother workflow and shorter program for overall cost reduction of 30% or $600K annually. Managed scheduling training, vendor hiring, and annual budget of over $2M. HARVARD PILGRIM HEALTH CARE, Boston, MA 1989-1998 Senior Training and OD Consultant (1993-1998) Senior Training Consultant (1992- 1993) Training Specialist (1989-1992) Designed and conducted training and organizational development interventions to over 1500 employees. Supported all levels of staff from front-line to senior leaders. Led training team for 400 employees in financial operations. INNER CLARITY CONSULTING, Concord, MA 1998- Present Executive Coach and Organizational Development Consultant Provide one-on-one and team coaching for senior and mid-level leadership to improve ability to successfully lead. Specialize in helping improve emotional intelligence and communication skills. Design and deliver team building courses and facilitate meetings. Support clients in a breadth of industries including health care and insurance and technology. Design and deliver customized courses and OD interventions to meet clients’ specific needs. Examples include: Coached consultants in facilitation skills; advised leaders on presentation skills; led meetings to redesign department structure. T E A C H I N G E X P E R I E N C E EMERSON COLLEGE, Boston, MA 1999-2001 Adjunct Professor, Continuing Education Developed and conducted interactive course to graduate students in Corporate Training and Education. Earned very high evaluation ratings. HARVARD UNIVERSITY, Cambridge, MA 1996-1998 Teaching Assistant, Extension School, Oral Communication: Business and Organizational Taught Presentation Skills to graduate students and professionals E D U C A T I O N Master of Arts, Business and Organizational Communication,MERSON COLLEGE , Boston, MA Bachelor of Arts, Psychology,BERLINC OLLEGE, Oberlin, OH Certified Success Coach from Success Unlimited Network Certificate of Achievement, Leadership for Change, Boston College Graduate School of Management Certified in Myers-Briggs Type Indicator, Development Dimensions International, Blessing/White
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