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Date Created: 12/22/15
Denise Nicholas-MacMartin Livonia, MI 48152 734-525-3721 email address: firstname.lastname@example.org www.linkedin.com/denisemacmartin Professional Profile Consultative Sales leader with extensive experience selling business solutions and services at large global corporations in the automotive, retail, manufacturing and energy industries. Specialize in creating positive impact on the enterprises bottom line by 1) solid track record of building and leading successful cross-geo / brand sales teams, 2) delivering multi-million dollars of sales revenue and 3) building strong client and business partner relationships for year over year growth. Received multiple sales awards including the Golden Circle award for the top 200 performers. Career History IBM CORPORATION, Southfield, MI, US Customer Experience / Social Media Program Manager 2011 - 2013 Managed client’s customer care live web chat program and managed other customer experience initiatives, including Executive Customer Care, Owner Center, and "brand" marketing programs at General Motors. Program managed client’s Social Media customer care initiative. Led the Live Web Chat program’s roll-out from ideation thru implementation. Sold the portal and CRM system integration solution as well as program expansion including business partner services, software and services, enabling client to have presence during the most active time in social sites. o $3M+ increase in software and services revenues. o 300% increase in client’s social interactions from 2,000 pro-active contacts to 10,000+ pro-active interactions a month. Senior Business Solutions Professional - Industrial Sector 2005 - 2011 Managed 15 automotive and Tier 1 supplier accounts with Global Business Services for Marketing, Sales, and Services business solutions. Generated $800M+ in software, and services revenues. Managed business partners and cross-organizational teams in development of 100+ Request for Quotes. Led proposed solution designs for call centers and warranty management systems. Built strong client relationships with line of business executives. Teamed with SAP and Application Integration Services to win a global warranty management system contract Led calls, face-to-face meetings with clients, developed demos, and identified, qualified, quantified, negotiated and closed opportunities. Denise Nicholas-MacMartin Page 2 Cold called on Line of Business and IT executives at automotive Tier 1’s. Collaborated with Global Process Services to win a manufacturer contact center outsourcing contract; provided value-add solutions that enhanced contract value. e-Business Marketing Specialist 1993 - 2004 Sales leader and trusted adviser for e-Commerce, Workflow, and CRM solutions for Michigan territory accounts which included Detroit Edison, Whirlpool, Borders, Kmart, Dow Chemical and Automotive. Sold e-Commerce website to national retail bookstore enabling client to achieve 46% increase in on-line sales. First in country to sell Net.commerce software licenses. Sold business-to-business e-Commerce site to Electronics manufacturer, enabling client to reduce EDI costs with distributors. Sold Automotive Dealer and Customer Agent Workbenches, comprising of hardware, software, and consulting and system integration services. Developed and rolled-out CRM demand gen program with Purdue University. Systems Engineer / Project and Vendor Manager 1990 - 1992 Workstation technical sales support for large automotive account. Project manager for a dealer publication consulting engagement. Purchasing / Contract manager for cable vendors. . Systems Analyst and Call Center Trainer 1986 - 1989 Managed telephony and enterprise systems environment for services dispatch center. Set up regional dispatch centers and provided training to agents. Developed all decision trees for IVR system. Created training material and conducted agent training. PC technicst specialist 1984 - 1985 Provided 1 -level business and technical support to consumers of new IBM personal computers. Education / Training Bachelor of Business Administration (BBA), Management and Organization Design and Development, Eastern Michigan University, Ypsilanti, MI, US Associate of Computer Science, Schoolcraft College, Livonia, MI, US
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