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Date Created: 12/22/15
J EAN H OFFELD Richardson, Texas 75080 Home: 972-669-0734 | Mobile: 214-707-9528 | firstname.lastname@example.org SUMMARY Determined and focused Account Relationship Professional who consistently meets and exceeds production goals. Derives satisfaction working in the Debit Card world, matching clients and services to the benefit of both the company and the client. Excels in selling products and services built on state of the art technology in an environment where clients are held in high regard. Known for professional integrity. EXPERIENCE FIRST DATA CORPORATION , Atlanta, Georgia 2010 - 2013 Strategic Relationship Manager Established relationships with C-level management and Debit specialists in a group of 250 STAR Network member financial institutions. Turned around “ignored” accounts by building trust while educating and seeking opportunities for other First Data products and services. Renewed 98% of contracts with less than 1% price compression. Managed annual revenue of over $4 million, increasing the revenue to 109% of target. Replaced “term less” contracts with termed contracts in 80% of those attempted. Consulted and educated clients on industry trends and new technology. Introduced new products and services from the First Data catalog of services, acquiring new debit processing and internet banking clients. Relationship Manager Built and managed relationships with C-level management and Debit specialists with a group of 60-70 financial institutions with clients representing a combination of First Data processing and Star Network only relationships. Renewed contracts (without pricing compression on 98% of renewals). Replaced “term less” contracts with termed contracts in 95% of attempts. Sold EFT product enhancements. JACK HENRY & A SSOCIATES, Allen, Texas 1999 - 2009 Jack Henry & Associates provides core data processing and ancillary services to banks and credit unions in the community financial market. Senior EFT Sales Executive Worked with both community banks and credit unions to design and implement ATM/Debit card programs in a territory of 30-50 states. Attained 100-175% of quota consistently by building solid client relationships. “Rookie of the Year” during first year of service and “Sales Person of the Year” in subsequent year having sold in excess of $10M in recurring revenue. Maintained relationships with existing Clients to insure continued satisfaction with PassPort. Negotiated contract renewals for existing Clients with a 99% success rate. JEAN H OFFELD Home: 972-669-0734 | Mobile: 214-707-9528 | Page 2 JACK HENRY & ASSOCIATES (Continued) Sold membership into Regional Networks-NYCE, STAR, and Pulse. Sold Visa, MasterCard and Discover debit programs. Developed and presented debit card processing presentations for new sales opportunities and at client meetings. Participated in the formation of client focus groups for the purpose of enhancing the PassPort product offering. Member of the internal product development committee responsible for setting the direction of new products and services. THE INTERCEPT GROUP, Norcross, Georgia Account Executive Opened and developed new geographic territory for the selling and promoting of the InterCept EFT processing services to community banks and credit unions. AFFILIATEDCOMPUTER SERVICES, NC., Dallas, Texas Developed and implemented Account Management structure resulting in a 98% account retention and revenue growth from $17.5M to in excess of $20M. Managed a team of Account and Relationship Executives responsible for new client acquisition and retention of existing clients. Represented client and sales team interests on product design and development committee. Managed off-premise retail ATM network working with national merchants to contract site availability, network promotion and profitability. EDUCATION University of Texas at Dallas, Richardson, Texas Bachelor of Science in Business & Public Administration with a concentration in Finance Graduated Cum Laude in three and one half years Member of Accounting Honor Society Texas Women's University, Denton, Texas General Studies in Business and Economics
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