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Date Created: 12/22/15
Alan Hardin 6102 Lacey Oak Drive, Pasadena, TX 77505 (281) 414-6414 firstname.lastname@example.org Workers’ Compensation Specialist 20 Years of Property Casualty Insurance Claims, non-subscriber and Leadership Experience Led dedicated team handling Oil & Gas workers compensation claims for the entire country Experience with small select accounts, Fortune 500 large national accounts, self-insured’s and TPA’s History of delivering “best in class” quality results - Instrumental in creating the number #1 ranked office (out of 26) in the country Texas Workers’ Compensation expertise - solid understanding of the Texas Labor Code and TDI/DWC rules Recruited, retained and developed world class talent. Developed and managed the claims department Leadership Development Program and onboarding/training plan PROFESSIONAL WORK EXPERIENCE Assurance Resources, Inc., Houston, TX June 2013 to present, Claims Manager Specializing in the administration of occupational accident programs on behalf of national insurance carriers. Implemented new processes and procedures to improve overall productivity of the claim department. Oversees all other aspects of the claim department including medical bill repricing, managed care, vendor management, litigation and loss runs. Academy Sports + Outdoors April 2013 to June 2013, Sr. Risk Analyst Assisted the Director of Risk Management in developing and implementing various programs involving reporting, safety, insurance, and claims. Performed data analysis to deepen business understanding; provide root cause analytics; develop and manage dashboards, scorecards, ad hoc and project specific reporting. Prepared various claims reports for internal and external use in evaluating loss reserves, forecasts, and allocations. Travelers Insurance, Houston, TX Mar 2001 to Jun 2012, Unit Manager of Workers’ Compensation Claims Direct oversight of 8 claim professionals and nurses handling over 1400 open Workers’ Comp claims files Mentor of 4 Unit Managers and their staff of 20 adjusters and 15 nurses Reserving authority to $500,000 and payment authority to $250,000 Analyzed, compiled and reported statistical data for file quality, key metrics and other performance measures. Supervised all high exposure losses including claims involving litigation, catastrophic injuries and Supplemental Income Benefits. Comprehensive knowledge of the handling and rebuttals of Texas Department of Insurance audits Developed and implemented workflow procedures for entire department Completed monthly file and calibration reviews to ensure Best Practices are met. Leveraged data, management information and technology to identify and make the most of opportunities to support business strategies and improve results. Developed and presented multiple “employer schools” for customers, brokers and agents Travelers Insurance, Houston, TX Jun 2010 to Aug 2011, Inside Property Hub Unit Manager Direct oversight of 8 claim professionals handling both personal lines and business insurance first party property claims. Redirected a low performing line of business into a high performing line in 6 months. Led a group of 30 adjusters in the Claim Resolution Center handling catastrophic losses for 4 weeks Travelers Insurance, Houston, TX Jul 2004 to Mar 2006, Regional Workers’ Compensation Director Direct oversight of workers’ compensation claims in 7 state region (Texas, Oklahoma, Arkansas, New Mexico, Arizona, Colorado, and Utah) Audited TPA’s to ensure compliance with Travelers policies and procedures Reported directly to the Regional Vice President and Workers’ Compensation Product Vice President Planned and led quarterly Texas Workers’ Compensation Summits with local staff and home office participants Provided company input on proposed Texas legislative changes and implemented company response to House Bill 7 by developing and implementing training for our customers and staff related to the establishment of Certified Healthcare Networks. Travelers Insurance, Houston, TX Jul 1993 to Mar 2001, Senior Technical Specialist Managed an inventory of 150-200 high exposure claims involving litigation, bad faith allegations, Supplemental Income Benefits, catastrophic injuries and actuarial reserves. Team Leader for Investigational Claim Unit EDUCATION & TRAINING Bachelor of Business Administration Degree – University of Houston – Clear Lake Currently pursuing Associates in Risk Management (ARM) Numerous Insurance and Leadership related courses Numerous company-sponsored training programs. Continuing Education Training to maintain state licensing requirements. ADDITIONAL DATA Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Texas All-lines license #265606 Oklahoma license #0129567 Alabama license #0531149 Kentucky License #777073 Can travel as necessary Hobbies include coaching Deer Park Youth League Baseball, youth football and running