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MGT 300 Intro Part 2

by: Shannon Panagopoulos

MGT 300 Intro Part 2 MGT 300

Shannon Panagopoulos
GPA 3.52

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About this Document

Scientific Management Rules Norms Standard Operating Procedures Authority Bureaucracy Management Role Groups Managerial Skill Sets Tier of Management Responsibility
Principles of Management
Yvette Lopez
Class Notes
Scientific Management, Rules, Norms, Standard Operating Procedures, authority, Bureaucracy, Management Role Groups, Managerial Skill Sets, Tier of Management Responsibility
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This 2 page Class Notes was uploaded by Shannon Panagopoulos on Friday January 8, 2016. The Class Notes belongs to MGT 300 at DePaul University taught by Yvette Lopez in Summer 2015. Since its upload, it has received 8 views. For similar materials see Principles of Management in Business, management at DePaul University.

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Date Created: 01/08/16
Appendix: History of Management Thought F.W. Taylor and Scientific Management ­Taylor is known primarily for defining the techniques of scientific management = the systematic study of relationships between people and tasks for the purpose of redesigning the work process to increase efficiency Max Weber’s Bureaucratic Theory Bureaucracy= a formal system of organization and administration designed to ensure  efficiency and effectiveness ­created bureaucratic theory Authority= the power to hold people accountable for their actions and to make  decisions concerning the use of organizational resources  ­gives managers the right to direct and control their subordinates’ behavior ­in order to achieve organizational goals Rules= formal written instructions that specify actions to be taken under different  circumstances to achieve specific goals Standard Operating Procedures (SOP)= specific sets of written instructions about  how to perform a certain aspect of a task  Norms= unwritten, informal codes of conduct that prescribe how people should act in  particular situations Ex: an organizational norm in a restaurant= waiters should help each other if time permits *Rules, SOPs, and Norms provide behavioral guidelines that increase the performance  of a bureaucratic system because they specify the best ways to accomplish  organizational tasks Management Role Groups: 1) Decisional: (decision­making) 2) Interpersonal: (relationships within the organization) 3) Informational Managerial Skill Sets 1) Conceptual: ­Analyze and diagnose situations 2) Human Skills ­Understanding of individual differences/ personality traits/ issues ­Understanding the need for different motivation for different people ­Leading requirements 3) Technical Skill:  ­Job­specific knowledge  *all three managerial skill sets are critical for the success of an organization ­weight shifts as you move up in an organization Ex: Tier of Management Responsibility: Lower Level Manager: Technical skills Middle Level Manager: Human skills Top Level/Executives: Conceptual Skills To Improve Skill Sets: 1) Training 2) Experience 3) Education


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