Management 300 MGT 300
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MGT 241 - 1
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This 4 page Class Notes was uploaded by Annalisa Notetaker on Saturday January 23, 2016. The Class Notes belongs to MGT 300 at Ball State University taught by Charles Michael Horvath in Fall 2016. Since its upload, it has received 18 views. For similar materials see Managing Behavior in Organizations in Business, management at Ball State University.
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Date Created: 01/23/16
MGT 300 Week 2 Lecture Management Challenge Find ways to help people fill their positions well o Some poor fits are due to ignorance o Poor fit due to immaturity o Poor fit due to moral inadequacy Can we move people towards excellence? How? Communication: Sharing information between 2 or more individuals or groups to reach a common understanding. --The Purposes of communication To inform To persuade Communication Process Message= what you want to send --Depending on medium, you can send several at once. Verbal Communication = The encoding of messages into words, either written or spoken. Nonverbal Communication = encoding of messages by means of facial expressions, body language, styles of dress. Messages can be symbolic Emotional messages usually override intellectual ones. Encoding & Decoding= the perception process Jargon= specialized languages that members of an occupation, group, or organization develop to facilitate communication among themselves. Medium=How you send it High Information Richness Face to face Communication Spoken Communication Electronically submitted Personally addressed written communication Impersonal written communication Low Information Richness Communication Networks =the pathways along which information flows in groups and teams & throughout the organization. Organization Chart Vertical communications=flow up and down the corporate hierarchy. Horizontal communications= flow between employees @ same level Informal communications= can span levels and communications Grapevine= informal organizational communication network along which unofficial information flows quickly, if not always accurately. Communication decreases with size and structure. Networks: Wheel = information flows to and from one central member of the group. Chain = members communicate with each other in a predetermined sequence. Circle = group members communicate with others who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets. All-channel = Found in teams and is characterized by high levels of communication. Every team member communicates with every other team member. Feedback=reality testing & new input Push for feedback: Pay attention Be a good Listener Be empathetic >>Listen first to understand…then start the process over if you think the two of you are not on the same page. Keys for Good Feedback: Don’t let your receiver repeat the same words you used. Watch for visual signs to see if the receiver appears confused Have the receiver give an example using your ideas If future actions is needed, agree on a firm date for follow up Noise= anything that interferes with this process >Noise can be internal >Noise can be external The Perception Process Reality Selection Perception= is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them. Selection Process A.)External Factors= what get our attention B.)Internal Factors= make us more or less likely to select relevant parts of reality.
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