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Business Communication Chapter 1

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by: Ayamba Eka

Business Communication Chapter 1 231

Marketplace > University of Southern Indiana > Business > 231 > Business Communication Chapter 1
Ayamba Eka
GPA 2.6

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About this Document

These notes cover chapter 1.
Business Communications
Clayton Schnitker
Class Notes
25 ?




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1 review
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"I'm pretty sure these materials are like the Rosetta Stone of note taking. Thanks Ayamba!!!"
Ms. Emelia Bogan

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This 2 page Class Notes was uploaded by Ayamba Eka on Tuesday January 26, 2016. The Class Notes belongs to 231 at University of Southern Indiana taught by Clayton Schnitker in Spring 2016. Since its upload, it has received 21 views. For similar materials see Business Communications in Business at University of Southern Indiana.


Reviews for Business Communication Chapter 1

Star Star Star Star Star

I'm pretty sure these materials are like the Rosetta Stone of note taking. Thanks Ayamba!!!

-Ms. Emelia Bogan


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Date Created: 01/26/16
Business Communications Ch. 1 Notes Introduction What are the things employers look for in the people they hire? Competence, confidence, credibility forms the core of professional presence.  Competence – your ability or potential to do the job you are hired to do.  Confidence – leaders who have an attitude and style of communication that inspires confidence in others.  Credibility – employers with good character and real substance, trustworthy, and represents the organization well. Communication is a complex process The transmission model focus on a single communication exchange as a linear transmission of a message from a sender to a receiver. -A sender selects a medium of communication; encodes that intention into words, images, or actions and sends that message through that medium; the receiver decodes it to understand its meaning. Affected by context  Physical context – physical distance between communication as well as what’s going on around you.  Psychological context – what’s going on in the communicator’s minds. Competitive edge in the job market  Ability to work in a team structure  Ability to verbally communicate with people both inside and outside the organization  Ability to obtain and process information Skills that will make you a more valuable employer  Writing  Listening and speaking  Developing communication strategy  Implementing social media Being Strategic - The people who can communicate the best have a strategy. They ask themselves questions such as:  Who will be listening?  What is the goal?  What will the audience need to learn about? Audience –oriented - To be a good communicator your messages must influence the audience.  Active listening- focusing on the speaker, make sense of it, the provide feedback on the info presented. - When influencing someone’s thoughts or actions you have to be persuasive. For example: donating money, giving you a refund, agreeing with your argument Clear and concise - In business people value clarity and conciseness.  Clarity – the quality of being easy to understand  Conciseness – using necessary words for a message that can accomplish its purpose Ethical - You have to be ethical when making decisions. Such as:  Telling the truth  Being responsible for your actions  Think of the impact of your actions on others


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