Communication & Information Chapter 1
Communication & Information Chapter 1 04:189:101
Popular in Introduction to Communication and Information Systems and Processing
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This 0 page Class Notes was uploaded by Misha Patel on Sunday January 31, 2016. The Class Notes belongs to 04:189:101 at Rutgers University taught by Galina Bolden in Spring 2016. Since its upload, it has received 225 views. For similar materials see Introduction to Communication and Information Systems and Processing in Communication at Rutgers University.
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Date Created: 01/31/16
Chapter 1 Why We Study Communication IMPORTANCE OF COMMUNICATION Absolutely fundamental We make a number of decisions as we engage in communication COMMUNICATION IS COMPLEX Common sense vs Uncommon sense 0 An understanding of communication is essential to achieving the outcomes we desire COMMUNICATION IS VITAL TO OCCUPATIONAL EFFECTIVENESS 0 Important qualities that employers want 0 000 000000 Ability to work in a team structure Ability to make decisions and solve problems Ability to plan organize and prioritize work Ability to verbally communicate with persons inside and outside the organization Ability to obtain and process information Ability to analyze quantitative data Technical knowledge related to the job Pro ciency with computer software programs Ability to create andor edit written reports Ability to sell or in uence others 0 Leadership communication skills as being important to communicating the mission vision and values of an organization 0000000 0 Arousing enthusiasm Being a change agent Creating group synergy Building team bonds Expressing encouragement Providing motivation Being persuasive Building optimism Communication competencies are essential to success in many contexts including in the workplace 0 00000000 Writing Active listening Building relationships Making convincing presentations Motivating and encouraging others Networking Teamwork and collaboration Meeting management Communicationinformation technology skills Intercultural sensitivity and skills Social media skills Media literacy Con ict resolution NeganUon Persuasive skills Demonstrating respect OOOOOOO EDUCATION DOES NOT ENSURE COMMUNICATION COMPETENCE Many aspects of communication are rarely addressed in most PreK 12 academic programs and often insufficiently in colleges and universities Nonverbal communication receives little attention in school COMMUNICATION IS A POPULAR AND VIBRANT FIELD OF STUDY Historians trace the beginnings of the study of communication and human behavior to the early Greeks Communication emerged as a behavioral discipline in the 19505 to join the growing list of social sciences 0 Communication has intellectual ties with a lot of categories throughout the social sciences humanities and professional practice Why study communication It doesn t matter what you want to do communication Is an extremely important and useful area of study THEORIES GUIDES FOR ANALYSIS AND ACTION 0 A solid theoretical understanding of the communication process 0 This understanding provides the foundation for successfully employing communication skills 0 Providing this foundation is the primary goal Personal Theories personal theories l native theories 0 Based on Everyday Experience 0 Develop over time in response to the situations and people we encounter Taken for Granted 0 We don t think about them as much the manner in which they are formed or the way we use them 0 Private 0 Unique for each person to some extent 0 Stable o Are generally quite resistant to change Scholarly Theories Based on Systematic Observation and Testing 0 Studies conducted in experimental laboratories or in natural settings 0 Data are gathered purposefully by means of interviews questionnaires or careful observations and the results are systematically analyzed Questioned o Regarded as tentative 0 May be reexamined through followup studies and analyses Public 0 The goal is to allow others to evaluate in terms of at least 3 standards Validity accuracy Reliability consistency and dependability Utility usefulness and applicability o Scholarly theory will be reported at scholarly conferences or meetings and in journals books chapters and books so that other scholars and students can test and apply the ideas Subject to Modi cation 0 They are available accessible and subject to refutation or modi cation based on new information 0 Scienti c theories can be modi ed and improved as ndings from new research emerge Combining Personal and Scholarly Theories By comparing the two we can better understand each and narrow the gap between the two and in the process also enrich our understanding of human behaviorand of ourselves DEFINING COMMUNICATION So many different meanings and interpretations of communication Communication is the name of a discipline as well as the label for a phenomenon That is the term refers both to an academic area and a focus of study Communication has popular professional and technical meanings Level of Observation 0 Cells Individuals Relationships Organizations A Particular Culture or Society or even the Global level The Question of Intent 0 Scholars often disagree about whether messages have to be intentionally created to be considered communication 0 Other scholars argue that communication occurs any time behavior is attended to and interpreted whether It was intentional or not 0 Point of View 0 SpeakerWriter Goals Message approach Style 0 ListenerReader Needs Goals Reactions Styles 0 The Issue of Outcomes 0 Some de nitions include only situations in which a particular outcome occurs FUNDAMENTALS OF COMMUNICATION Communication is a Process 0 An activity that has many separate but interrelated steps that occur over time 0 Communication is Essential for Individuals Relationships Groups Organizations and Societies 0 Our link to the world 0 Communication Involves Responding to and Creating Messages 0 Interacting with our surroundings and one another 0 Message any symbol or collection of symbols that has meaning or utility Verbal codes vs Nonverbal codes 0 Verbal and Nonverbal behavior 0 Media communication technology 0 Communication Involves Adapting to People and the Environment COMMUNICATION OUR DEFINITION Communication the process through which individuals in relationships groups organizations and societies create and respond to messages in order to relate to the environment and one another GOALS OF COMMUNICATION AND HUMAN BEHAVIOR The way we think about communication makes an important difference in the way we understand what is going on around us and in the way we conduct ourHves Three goals 1 To introduce communication as an area of study Communication and Human Behavior provides an overview and explanation of communication theories basic concepts key scholars issues and appHcanns 2 To provide a framework that helps make connections between communication theory and communicationoriented perspective on events taking place around thempersonally socially in work situations and internationally 3 To provide tools to help students use this communicationoriented perspective to analyze better understand and be more competent in their own communication behavior Lecture Notes 12516 amp 12716 Picture resembles family Personal theories 0 What personal theories are operating here 0 What do personal theories allow us to do 0 Describe 0 Explain o Predict 0 Control Personal vs scholarly theories Personal theories 0 Based on experience 0 Taken for granted Privateoften not voiced Stable often hard to change Scholarly Theories Based on systematic observation amp testing Questionedstudied Public 0 Validity accuracy 0 Reliability 0 Utility 0 Subject to modi cation Personal theories about communication 0 What are some examples 0 Smiling o Bodylanguage 0 Tone of voice communicates emotion What theories about communication can explain your response to the presidential candidate clicker question Personal theories 2 volunteers One girl was trying to talk to her and the other one was not talking and avoiding They WERE communicating bc she was using her body language quotOne cannot not communicatequot Paul Watzlawick Scholarly communication theories 0 Search for systematic ways to study communicate behavior in order to 0 Describe 0 Explain o sometimes predict o sometimes control What is Communication 0 126 de nitions of communication Dance amp Larson 0 Information passed from one place to another 0 Procedures by which one mind affects another 0 Transmission of information ideas emotions amp skills via symbols 0 Transmission of a message from a source to a receiver with conscious intent to affect the latter39s behavior Fundamental characteristics of communication 1 Communication is a process 2 Essential for individuals relationships groups organizations and societies 3 Involves creating and responding to messages a Message i Symbol or collection of symbols that has meaning or utility b Message reception 2 A way of relating to the environment and other people a Process of interpretation how we attend to attach signi cance and use messages De nition of communication Human communication is the process through which individuals in relationships groups organizations and societies create and respond to messages in order to relate to the environment and one another De nition as an activity 0 Are de nitions objective or neutral 0 Author 0 For whom o The goal 0 Language of de nitions 0 Use communicationanguage to de ne communication 0 Sound quotobjectivequot or scienti c Construct the object of study Communication as an academic discipline 0 Communication amp social sciences o Sociology 0 Psychology 0 Anthropology Communication amp liberal arts 0 Philosophy of language linguistics 0 Literary theory 0 Feminist theory
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