New User Special Price Expires in

Let's log you in.

Sign in with Facebook


Don't have a StudySoup account? Create one here!


Create a StudySoup account

Be part of our community, it's free to join!

Sign up with Facebook


Create your account
By creating an account you agree to StudySoup's terms and conditions and privacy policy

Already have a StudySoup account? Login here

SPCH 2713 Notes: Chapters 1-3

Star Star Star Star Star
1 review
by: Jordan McCoy

SPCH 2713 Notes: Chapters 1-3 18938

Marketplace > Oklahoma State University > Speech > 18938 > SPCH 2713 Notes Chapters 1 3
Jordan McCoy
OK State
View Full Document for 0 Karma

View Full Document


Unlock These Notes for FREE

Enter your email below and we will instantly email you these Notes for Intro to Speech Communication

(Limited time offer)

Unlock Notes

Already have a StudySoup account? Login here

Unlock FREE Class Notes

Enter your email below to receive Intro to Speech Communication notes

Everyone needs better class notes. Enter your email and we will send you notes for this class for free.

Unlock FREE notes

About this Document

These notes cover Chapters 1-3 in your book for SPCH 2713. These are the main materials, terms and concepts you'll need to know for the first quiz, and the midterm.
Intro to Speech Communication
Class Notes
speech, communication, OSU, Oklahoma State University, 2000 level course, notes, chapters, 1, 2, 3




Star Star Star Star Star
1 review
Star Star Star Star Star
"Amazing. Wouldn't have passed this test without these notes. Hoping this notetaker will be around for the final!"
Kelvin Flatley

Popular in Intro to Speech Communication

Popular in Speech

This 6 page Class Notes was uploaded by Jordan McCoy on Friday February 5, 2016. The Class Notes belongs to 18938 at Oklahoma State University taught by KATHRYN WEINLAND in Winter 2016. Since its upload, it has received 45 views. For similar materials see Intro to Speech Communication in Speech at Oklahoma State University.


Reviews for SPCH 2713 Notes: Chapters 1-3

Star Star Star Star Star

Amazing. Wouldn't have passed this test without these notes. Hoping this notetaker will be around for the final!

-Kelvin Flatley


Report this Material


What is Karma?


Karma is the currency of StudySoup.

You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!

Date Created: 02/05/16
Chapter 1 Preliminaries to Human Communication Forms of Human Communication ● Intrapersonal ○ Communication with yourself ● Interpersonal ○ Communication between you and another person ● Interviewing ○ Question and answer ● Small group ● Organizational ○ From companies and organizations  ● Public speaking ● Computer­Mediated ○ Texting ○ Social Media ○ Email ● Mass ○ Ads ○ News Articles Benefits of Human Communication ● Creative and Critical Thinking Skills ● Interaction Skills ● Relationship Skills ● Leadership Skills ● Presentation Skills ● Media Literacy Skills Communication Contexts ● Physical context (where) ● Social­Psychological Context (status, roles) ● Temporal Context (when) ● Cultural Context (beliefs and values) Source & Receiver ● Encoding and Decoding ○ Encoding ­ Sending a message ○ Decoding ­ Receiving a message Messages ● Verbal ● Metamessage (messages about messages)  ● Feedback messages (positive or negative) ● Feedforward messages (open channels, preview messages) Channels ● Vocal ● Visual ● Olfactory (smell) ● Tactile (touch) Noise ● Physical ● Physiological (ex. hearing problems) ● Psychological (ex. biases, prejudices) ● Semantic (ex. having different meanings) Effects ● Intellectual (cognitive) ● Affective (feelings) ● Psychomotor (learning a new skill) Principles of Communication ● Communication is Purposeful ○ To learn ○ To relate ○ To help ○ To influence ○ To play ● Communication is transactional ● Communication is a package of signals  ● Communication is a process of adjustment  ○ Intercultural Communication  ○ Communication accommodation theory  ● Communication involves context and relationship dimensions ● Communication is Punctuated ● Communication ○ Inevitable  ○ Irreversible ○ Unrepeatable  Chapter 2 The Self and Perception Self Concept ● Self Concept ­Your image of who you are ● Looking Glass Self  ­ Looking at the image of who you are by how others reveal  they see you  Self Awareness Self ­ Awareness ­ Your knowledge of who you are; of your traits, your strengths and limitations, your emotions and behaviors, your individuality The Johari Window ­ A metaphoric division of the self four areas 1. Open Self ­ Represents all the info, behaviors, attitudes, and feelings that you  know about yourself, and that others also know 2. Blind Self ­ Represents knowledge about you that others have but you don’t have 3. Unknown Self ­ Represents parts of yourself that neither you nor others know  4. Hidden Self ­ Represents all the knowledge that you have of yourself but keep  secret from others Self ­ Esteem ­ The measure of how valuable you think you are Self Disclosure ­ A type of communication in which  you reveal info about yourself that your  normally keep hidden  Disinhibition Effect ­ People seem less inhibited in communicating in e­mail or in social network sites than in face to face situations (You’re more likely to get in an argument or express a  controversial opinion on Twitter, for example, rather than in person) Impression Management Impression Management ­ the process you go through to communicate the impression you want  other people to have of you, Affinity Seeking Strategies ­ things you do to increase your chances of being liked Politeness Strategies ­ another set of strategies to appear likeable ● Positive face needs ­ the desire to be viewed positively by others ● Negative face needs ­ the desire to do as you wish; or be autonomous Credibility ­ A combination of your character, competence, charisma   Self Handicapping Strategies ­ Setting up obstacles or barriers to make a task harder or  impossible so that if you fail, then you won’t be blamed because the task was “impossible”  (setting yourself up for failure) Self­ Deprecating Strategies ­ Strategies used to make others come and aid you or take care of  you Self­Monitoring Strategies ­ Carefully monitoring what you say or do Influencing Strategies ­ Using info, actions, and words to influence others opinion of you Image­Confirming Strategies ­ Reinforcing your positive perceptions about yourself Chapter 3 The Importance of Listening: Task and Relationship Benefits Learning ● Listening ­ enables you to acquire knowledge of of others, the others, the world,  the world, and yourself so as to avoid problems and make better decisions.  ● Relating ­ through attentive and supportive listening can gain you social  acceptance and popularity. ● Playing ­ Listening can be enjoyable, letting you share pleasurable thoughts and  feelings. ● Helping ­ Listening often is vital in efforts to assist others. ● Influencing ­ Listening can help you change the attitudes and behaviors of others The Listening Process ● Stage 1: Receiving ○ Focus attention on the speaker’s verbal and nonverbal messages ○ Look for feedback in response to previous messages  ○ Avoid distractions in the environment and focus attention on the  speaker. ○ Maintain your role as a listener ● Stage 2: Understanding ○ Relate new information to what you already know ○ See the speaker’s messages from the speakers from the speaker’s  point of view ○ Ask questions ○ Rephrase the speaker’s ideas in your own words ● Stage 3: Remembering ○ Focus attention on central ideas ○ Organize what you hear ○ Unite new info with old info ○ Repeat names and key concepts to yourself ● Stage 4: Evaluating ○ Resist evaluation until you fully understand the speaker’s point of  view ○ Assume the speaker is a person of good will ○ Distinguish the facts from the inferences ○ Identify any biases, self interests, or prejudices ● Stage 5: Responding ○ Occurs in two phases ■ Responses while the speaker is talking ■ Responses when the speaker is done talking ○ Be supportive of the speaker throughout the speaker’s talk by using and varying backchanneling cues ○ Express support for the speaker in your final responses ○ Be honest ○ State your thoughts and feelings  Listening Barriers ● Distractions: Physical and Mental ○ Examples of Physical barriers ■ Hearing Impairment ■ Noisy Environment ■ Loud Music ○ Examples of Mental Distractions ■ Too emotional to think clearly ■ Thinking about what you’re going to do tonight ■ Thinking about how hungry you are ● Biases and Prejudices ○ Examples of Biases and Prejudices ■ Gender Bias ■ Close Mindedness  ● Lack of Appropriate Focus ○ Focusing on irrelevant info ○ Focusing on how you’re going to respond instead of listening  ● Premature Judgement ○ Assuming you know what the speaker is going to say ○ Drawing conclusions or judgments on incomplete evidence Styles of Effective Listening ● Empathetic and Objective Listening ○ Empathy ­ to understand what a person means and feels  i. See things from the speaker's point of view ii. Seek to understand both thoughts and feelings iii. Avoid offensive listening iv. Strive especially to be objective in listening to  friends and foes alike v. Avoid trying to solve the problem vi. Encourage the speaker to explore his or her feeling  further ● Nonjudgmental and Critical Listening ○ Keep an open mind ○ Avoid filtering out or oversimplifying difficult or complex  messages ○ Recognize your own biases ○ Avoid uncritical listening  ○ Recognize fallacies i. Weasel Words ­ Terms whose meaning is difficult  to pin down ii. Euphemisms ­ Terms that make unpleasant and  negative things sound positive iii. Jargon ­ Specialized language of a professional  class (Lawyer­talk, computer hacker talk, etc) iv. Gobbledygook (yes this is the actual word) ­ Over  complex language that overwhelms the listener instead of actually  communicating Surface and Depth Listening ● Focus on both verbal and nonverbal messages ● Listen for both content and relational messages ● Make special note of statements that refer back to the speaker ● Don’t disregard the literal meaning of messages Polite and Impolite Listening ● Avoid interrupting the speaker  ● Give supportive listening cues ● Show empathy to the speaker  ● Maintain eye contact ● Give positive feedback  Active and Inactive Listening ● Active Listening ­ process of sending back to the speaker what you as a listener  think the speaker meant ● Inactive Listening ­ Is the opposite of what I just typed above Listening, Culture, and Gender ● Men and women learn and communicate differently ● Women share feeling and seek to establish closer relationships ● Men emphasize their expertise and use it to establish dominance ● Women are more likely to give listening cues while men are more likely to listen  without giving much feedback  ● Women usually make more eye contact than men


Buy Material

Are you sure you want to buy this material for

0 Karma

Buy Material

BOOM! Enjoy Your Free Notes!

We've added these Notes to your profile, click here to view them now.


You're already Subscribed!

Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'

Why people love StudySoup

Jim McGreen Ohio University

"Knowing I can count on the Elite Notetaker in my class allows me to focus on what the professor is saying instead of just scribbling notes the whole time and falling behind."

Amaris Trozzo George Washington University

"I made $350 in just two days after posting my first study guide."

Bentley McCaw University of Florida

"I was shooting for a perfect 4.0 GPA this semester. Having StudySoup as a study aid was critical to helping me achieve my goal...and I nailed it!"

Parker Thompson 500 Startups

"It's a great way for students to improve their educational experience and it seemed like a product that everybody wants, so all the people participating are winning."

Become an Elite Notetaker and start selling your notes online!

Refund Policy


All subscriptions to StudySoup are paid in full at the time of subscribing. To change your credit card information or to cancel your subscription, go to "Edit Settings". All credit card information will be available there. If you should decide to cancel your subscription, it will continue to be valid until the next payment period, as all payments for the current period were made in advance. For special circumstances, please email


StudySoup has more than 1 million course-specific study resources to help students study smarter. If you’re having trouble finding what you’re looking for, our customer support team can help you find what you need! Feel free to contact them here:

Recurring Subscriptions: If you have canceled your recurring subscription on the day of renewal and have not downloaded any documents, you may request a refund by submitting an email to

Satisfaction Guarantee: If you’re not satisfied with your subscription, you can contact us for further help. Contact must be made within 3 business days of your subscription purchase and your refund request will be subject for review.

Please Note: Refunds can never be provided more than 30 days after the initial purchase date regardless of your activity on the site.