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Notes from Class -- Week 3

by: Lorena Roberts

Notes from Class -- Week 3 POLS 240 002

Lorena Roberts
GPA 3.5

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About this Document

Here are the notes from class... Basically what the PowerPoints are on. Hope they help!
Intro Public Adm/Public Policy
Michael Christopher Moltz (P)
Class Notes
25 ?




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This 3 page Class Notes was uploaded by Lorena Roberts on Sunday February 7, 2016. The Class Notes belongs to POLS 240 002 at University of Tennessee - Knoxville taught by Michael Christopher Moltz (P) in Fall 2015. Since its upload, it has received 14 views. For similar materials see Intro Public Adm/Public Policy in Political Science at University of Tennessee - Knoxville.


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Date Created: 02/07/16
February 1, 2016 What is Public Service Motivation? - Public service employees have different work motives than those in the private sector o Some definitions:  An individual’s predisposition to respond to motives grounded primarily or uniquely in public institutions  Commitment to the common good rather than mere self-interest  General altruistic motivation to serve the interests of a community of people, a state, a nation, or humankind - Dimensions of Motivation o Attraction to Policy Making o Commitment to the Public Interest o Compassion o Self-Sacrifice - The Importance of Motivation o For the Organization:  Service delivery  Client Interaction  Innovation  Policy Outcomes  Attracting and Retaining the Right People o For the Employee:  Morale  Self-worth  Purpose Driven  Making a difference  Mental Health - Types of Motivation: o Extrinsic  Externally imposed  Driven by external rewards  If I do xyz then I will get abc” o Intrinsic:  Arises from within the individual  Driven by internal rewards  “I do xyz simply because I enjoy it” February 3, 2016 Extrinsic and Intrinsic Rewards: - Extrinsic Reward: o Traditional Sticks versus Carrots o Salary o Bonuses o Fringe Benefits o Promotions/Pay Raises o Awards o Other… - Intrinsic Reward: o Satisfaction from doing something o Challenge of solving a puzzle o Helping someone o Serving one’s community o Quality of work o “Warm fuzzy feeling of doing the right thing” Rewarding Intrinsic Motivation: - Leadership and management strategies to reward intrinsic motivation o Delegate responsibility o Allow employees to work independently o Employee mentoring or coaching programs o Civic engagement opportunities o Time for employees to work on personal projects o Mastery of skills or knowledge o Provide challenging problems to solve February 5, 2016 Decision Making Rational Decision Making - Public choice Perspective o Derived from microeconomics o Assumes that decisions are made based on self-interest o Minimize risk: you’ll do everything you can to ensure that risks are minimized and rewards are maximized o Decisions should take opportunity cost into consideration o Often uses cost-benefit analysis - Bounded Rationality o Concept developed by Herbert Simon o Humans are limited by their cognitive abilities  We can never make a perfectly rational decision  We don’t have enough information  We can only process a limited amount of information  Time is NOT on our side o Alternative to rational decision making: satisficing  We make the first best decision - “Garbage Can” Model: too many different things are going on; therefore this is not a step by step model o Original Model  Views organizations as models of “organized chaos”  Doesn’t view decision making as a sequence of events  Decisions are the result of independent “streams” o Revised:  Model of agenda setting within public policy  Three streams:  Policy  Problems  Politics Steps in the Decision Making Process: 1. Pinpoint the problem 2. Identify the causes 3. Set objectives; make sure they’re measurable 4. Formulate alternatives 5. Evaluate alternatives against objectives 6. Choose best alternative 7. Consequences


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