Notes from Class -- Week 3
Notes from Class -- Week 3 POLS 240 002
Popular in Intro Public Adm/Public Policy
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This 3 page Class Notes was uploaded by Lorena Roberts on Sunday February 7, 2016. The Class Notes belongs to POLS 240 002 at University of Tennessee - Knoxville taught by Michael Christopher Moltz (P) in Fall 2015. Since its upload, it has received 14 views. For similar materials see Intro Public Adm/Public Policy in Political Science at University of Tennessee - Knoxville.
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Date Created: 02/07/16
February 1, 2016 What is Public Service Motivation? - Public service employees have different work motives than those in the private sector o Some definitions: An individual’s predisposition to respond to motives grounded primarily or uniquely in public institutions Commitment to the common good rather than mere self-interest General altruistic motivation to serve the interests of a community of people, a state, a nation, or humankind - Dimensions of Motivation o Attraction to Policy Making o Commitment to the Public Interest o Compassion o Self-Sacrifice - The Importance of Motivation o For the Organization: Service delivery Client Interaction Innovation Policy Outcomes Attracting and Retaining the Right People o For the Employee: Morale Self-worth Purpose Driven Making a difference Mental Health - Types of Motivation: o Extrinsic Externally imposed Driven by external rewards If I do xyz then I will get abc” o Intrinsic: Arises from within the individual Driven by internal rewards “I do xyz simply because I enjoy it” February 3, 2016 Extrinsic and Intrinsic Rewards: - Extrinsic Reward: o Traditional Sticks versus Carrots o Salary o Bonuses o Fringe Benefits o Promotions/Pay Raises o Awards o Other… - Intrinsic Reward: o Satisfaction from doing something o Challenge of solving a puzzle o Helping someone o Serving one’s community o Quality of work o “Warm fuzzy feeling of doing the right thing” Rewarding Intrinsic Motivation: - Leadership and management strategies to reward intrinsic motivation o Delegate responsibility o Allow employees to work independently o Employee mentoring or coaching programs o Civic engagement opportunities o Time for employees to work on personal projects o Mastery of skills or knowledge o Provide challenging problems to solve February 5, 2016 Decision Making Rational Decision Making - Public choice Perspective o Derived from microeconomics o Assumes that decisions are made based on self-interest o Minimize risk: you’ll do everything you can to ensure that risks are minimized and rewards are maximized o Decisions should take opportunity cost into consideration o Often uses cost-benefit analysis - Bounded Rationality o Concept developed by Herbert Simon o Humans are limited by their cognitive abilities We can never make a perfectly rational decision We don’t have enough information We can only process a limited amount of information Time is NOT on our side o Alternative to rational decision making: satisficing We make the first best decision - “Garbage Can” Model: too many different things are going on; therefore this is not a step by step model o Original Model Views organizations as models of “organized chaos” Doesn’t view decision making as a sequence of events Decisions are the result of independent “streams” o Revised: Model of agenda setting within public policy Three streams: Policy Problems Politics Steps in the Decision Making Process: 1. Pinpoint the problem 2. Identify the causes 3. Set objectives; make sure they’re measurable 4. Formulate alternatives 5. Evaluate alternatives against objectives 6. Choose best alternative 7. Consequences
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