Lodging Management and Operations
Lodging Management and Operations tcem h 105
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This 2 page Class Notes was uploaded by Kaley Manspeaker on Tuesday February 9, 2016. The Class Notes belongs to tcem h 105 at Indiana University Purdue University - Indianapolis taught by Professor Miller in Spring 2016. Since its upload, it has received 23 views. For similar materials see Lodging Management and Operations in Hospitality at Indiana University Purdue University - Indianapolis.
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Date Created: 02/09/16
Lodging Management and Operations Chapter 2 Notes Rooms Department: Front Desk Department in limited/select service. Reservations, Front Office, Housekeeping Check in/Check out Maybe even do security and engineering Food and Beverage Department: Provide food and drink to hotel guests Restaurant staf Banquet staf Culinary (chefs/cooks) Servers/IRD Dishwasher Sales and Marketing Department: Responsible for revenue generation Group sales Catering sales Event services Human Resources and Accounting: Responsible for recruitment, benefits, and training Should be expert on Federal and State Labor Accounting responsible for financials and the control systems for tracking. General Manager/ AGM: Oversees all departments in the hotel Is the liaison to the hotel’s ownership Responsible for the “big picture” of the hotel The GM’s right hand Will fill in for the GM when absent Will handle special projects, reports, VIPs and other duties as assigned by the GM
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