New User Special Price Expires in

Let's log you in.

Sign in with Facebook


Don't have a StudySoup account? Create one here!


Create a StudySoup account

Be part of our community, it's free to join!

Sign up with Facebook


Create your account
By creating an account you agree to StudySoup's terms and conditions and privacy policy

Already have a StudySoup account? Login here

Org. Communications Test 1 Material

Star Star Star Star Star
1 review
by: Charles Notetaker

Org. Communications Test 1 Material MGT3213

Marketplace > Mississippi State University > Business > MGT3213 > Org Communications Test 1 Material
Charles Notetaker

Preview These Notes for FREE

Get a free preview of these Notes, just enter your email below.

Unlock Preview
Unlock Preview

Preview these materials now for free

Why put in your email? Get access to more of this material and other relevant free materials for your school

View Preview

About this Document

These notes are all for test 1.
Organizational Communications
Susan Lack
Class Notes
Org. Communications
25 ?




Star Star Star Star Star
1 review
Star Star Star Star Star
"No all-nighter needed with these notes...Thank you!!!"
Shad Gaylord

Popular in Organizational Communications

Popular in Business

This 9 page Class Notes was uploaded by Charles Notetaker on Thursday February 11, 2016. The Class Notes belongs to MGT3213 at Mississippi State University taught by Susan Lack in Winter 2016. Since its upload, it has received 44 views. For similar materials see Organizational Communications in Business at Mississippi State University.


Reviews for Org. Communications Test 1 Material

Star Star Star Star Star

No all-nighter needed with these notes...Thank you!!!

-Shad Gaylord


Report this Material


What is Karma?


Karma is the currency of StudySoup.

You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!

Date Created: 02/11/16
Org. Communications: 1/15/16 Test 1:  CHAPTER 1 **Communication types: ** Intrapersonal­ one (intra­ inside; within ourselves)  Interpersonal­ two Group­ Three or more (not specifically addressing an individual person) Organizational­ groups w/ groups (organization to organization)  **You are representing YOUR organization** Public or mass­ advertisements. One way channel; no particular person.  4 Strategic/ Contextual Forces: 1) Legal & Ethical constraints­ Advertising laws: Ex: tobacco advertising  restricted from TV.  Employment laws­ how you communicate with your subordinates. Must go  through certain steps to fire people. Check with Human resources.  Ethics­ “Do the right thing.” Right and wrong. Certain ways to do things the  right way.  “If you cant figure something being ethical or not, picture it on your hometown  newspaper” 2) Diversity Challenges­ education, two people with higher or lower education. Age. People you begin to work with will be much older than you. Learning  to communicate with people from different generations “Language.”  3) Changing technology­ Cell phones; first could only call from the car, now  you can text/ send pictures. As technology changes, you communicate in  different ways. Never use electronic technology for confidential information. 4) Team environment­ From intrapersonal to group communication. Nowadays, very little work is done by individuals alone. Groups and teams. If they think it is more productive. “If we work together then we will be more productive  than an individual.” Companies move to groups and teams because they  think it will wok out better in the interest of the company.  **************************DATES FOR WORKSHOPS:  **************************** - Wednesday February 10­ professional online presence - Friday February 26­ Plagiarism  1/20/16 Org. Communications CHAPTER 2: ­Focusing on Interpersonal and Group Communication­ Psychology: Explain how behavioral theories about human needs, trust and  disclosure, and motivation relate to business communication.  1­ Maslow’s Hierarchy of Needs: (Triangular Pyramid) 1 Self­actualizing needs: To be better at everything you do. “Good employee.” 2 Ego needs: Pay attention to you and not just blow you off. 3 Social Needs: Need for love and belonging. Need to be accepted in your  department.  4 Security and Safety Needs: To not be laid off. Gravitate towards safety. 5 Physiological Needs: Food and Water Maslow says “If you want to communicate with someone, you must be on the same level as them on the communication ladder.”  2­ Stroking: When you communicate with people, you have a positive or  negative “stroke.”  Not always purposeful, however don’t make negative unless you mean negativity.  3­ As you trust someone more, you are more willing to share information.  1 Free or open area: Stuff you can tell anybody. (Name, Hometown) 2 Blind area: People know things about us we don’t know about ourselves.  3 Things we want to be but we do not share with other people.  4 Unknown area: Things you don’t know will happen.  “How much we are willing to share depends on our relationship with that person.”­ Johari 4­ McGregor’s Management Styles: ALWAYS ONE OR ANOTHER. –Does  not address what kind of workers you have. Theory X: Workers inherently dislike work, talent is narrowly distributed among a  few, workers will do as little work as they can; use directive behavior. Theory Y: Workers like challenging work, talent is widely distributed, workers can be motivated to work independently, uses supportive behavior. Hersey and Blanchard’s Situational Leadership Model: Directive behavior­ Detailed rules and instructions with close monitoring.  Supported behavior­ Listening, communicating, recognizing, and encouraging. **Manager uses whichever style is appropriate for the situation** Uses one or  another 1/22/16 Org. Communications CHAPTER 2 Continued: Verbal­ with words** More important because of certain word choice. Nonverbal­ without words - Metacommunication: Not expressed in words, but accompanies a verbal  message. (The part of the verbal message we do not actually say.) “Don’t let  it happen again.” - Kinesic­ Visual: Kinesic­ something you see or hear. (Gestures, eye  contact, facial expression, attire & grooming­ Look professional) & Vocal  (tone of voice, loudness of voice, sound mad/happy)  Nonverbal communication:  - Cannot be avoided - Vary between people and cultures. (Sole of shoe) - May be intentional or unintentional, beneficial or harmful. (Sound of voice) - May contradict and receive more attention than the verbal message. (“No”­  tone of voice)  When verbal and nonverbal contradict, we typically always believe the nonverbal.  Reasons for listening and styles of listening: 1 Interact Socially = Casual Listening 2 Obtain Information = Listening for information 3 Solve Problem = Intensive Listening (Pay attention to everything­ WORK) 4 Share feelings = Empathetic Listening – Listening with heart, not ears. Bad listening habits:  ­ Faking attention  ­ Allowing disruptions ­ Over­listening ­ Stereotyping – deals with the speaker ­ Dismissing subjects as uninteresting – Deals with the topic ­ Failing to observe nonverbal aids – Pay attention to the nonverbal to get the  whole message. 1/25/16 Org. Communications CHAPTER 2 *TEST WEDNESDAY­ Feb 3rd*   • Horizontal communication is more important than Vertical communication • Much communication involves Face­to­face meetings with team members  rather than impersonal “hand­offs” – people in your organization – group­  office etc.  • Communication is open and more frequent.  (Among people on the same  level) Characteristics of effective groups: Common goals, Role perception,  Longevity, Size, Status, Group norms (rules), Leadership (to work together  correctly). Purpose of group communication:  ­ Achievement or task purpose To serve on a decision­making or problem­solving group To get the job done ­ Maintenance or social purpose To assist in the betterment of individual members from a behavioral point of  view To develop group morale.  Types of Teams: Task force: Short term, to achieve a single goal in limited time.  Quality assurance team (Quality circle): Focus on product or service quality. Cross functional team: Join employees from various departments to solve  problems. Product Development: Focus on the development cycle of new products.  Team behaviors: Commitment: Focus on mission, values, goals, and  expectations.  Cooperation: share sense of purpose. Communication: Know that information must flow smoothly.  Contribution: Expect all members to share skills and abilities with the team. Chapter 3: Look at the seven steps  Steps in the writing process:  1. Consider Applicable Contextual Forces:  Determining how, whether, and when a message is sent.  Organizational culture: “A pattern of shared basic assumptions that the  group has learned as it solved its problems . . . And which has worked well  enough to be taught to new members as the correct way to perceive, think,  and feel in relation to these problems.”  Dimensions of Context:  1. Physical context – place, location, setting 2. Social context – relationship between sender & receiver 3. Chronological context – time 4. Cultural context – organization & employees 1/27/16 CHAPTER 3:  Step 2: Why are you preparing a message and what do you want to  accomplish? Step 3: Envision the audience – What should you learn about your audience? - Age and cultural factors, economic and educational levels, work  background, needs and concerns, rapport, expectations.  Step 4: Adapt the Message to the Audience’s Needs and Concerns • Focus on audience’s point of view­ “What is in it for us?” make it about the  receiver.  • Communicate ethically and responsibly­ Write something in a way an  average person can understand.  • Build and protect goodwill­ reputation. No goodwill, no customers. “Trust  relationship” DO NOT DESTROY GOODWILL. • Write concisely; use simple words­ “As short as possible.”  - Eliminate redundancies - Use active voice verbs - Include only relevant details - Eliminate clichés - Do not restate ideas - Tighten using prefixes, suffixes, and compound adjectives • Project positive, tactful tone­ For “bad news” only • State ideas using positive language • Make it about the “thing” not the “person” • Use passive voice verbs • Use subjunctive mood when necessary­ “If it were possible.” • Include a positive idea in the same sentence with a negative one Customers do not want to hear what you cannot do. 2/1/16 Step 5: organize the message What is the main idea?  How will they respond to that idea? Choose how to send the message. 1. Outline (I, II, III, A, B, C.) 2. Choose deductive (direct) or inductive (indirect) ON TEST­ Direct (Deductively)­ Pleased Indirect (Inductively)­ Displeased Sender benefits from outlining:  ● Encourages accuracy and brevity ● Permits Concentration on one phase at a time ● Saves time in structuring ideas ● Provides a    Psychological lift ● Facilitates appropriate Emphasis of ideas ****Direct: Main idea then details ****Indirect: Details then main idea 2/1/16 CHAPTER 4 Step 6: Prepare first draft ­get all ideas out on paper. ­do not worry about errors ● Craft powerful sentences ─ Use correct sentence   structure ─ Rely on  Active voice ─ Emphasize  important ideas ● Develop Coherent paragraphs ─ Position _____ sentences appropriately ─ Link ideas to achieve __________ ─ Keep paragraphs _______ ─ Vary sentence and paragraph ______ Don’t make it too long, use bullets not numbers.  th Do not use difficult words. Keep between   8 and 11   grade reading level.  How to check:  File­ Proofing­ show readability statistics 1. Look at the wording. What the message actually says. Spelling/ grammar/  readability. 2. Proof for content (dates, info), organization (logical? Deductive/inductive?),  and style (meaning clear? Concise? Focus on receiver?) 3. 3. Proof for mechanical errors: ­Grammar, capitalization, and punctuation. ­ Word substitution TEST 2: CHAPTER 5: Communicating Electronically 2/8/16 Bring bonus points paper Wednesday. Appropriate use of technology: What is the purpose of the message?  Is the message straightforward and informative?  Is the information personal or confidential? Would an electronic message sacrifice positive human relations? Advantages of email:  ­Facilitates fast, convenient flow of information among users at various  locations and time zones. ­Increases efficiency ­Reduces cost and paper waste Guidelines for preparing email messages:  - provide useful subject line - ­Limit the message to single topic directed toward receiver’s needs. - Organize based on reader’s reaction - Use jargon, technical words, and shortened terms selectively - Use graphic highlighting for better readability - Revise emails for clarity, conciseness, and tone Elements of an effective subject line:  - Helps readers sort through a crowded email - Specifically describes content of message but does not give away bad news - Will be meaningful in the future - Is followed with a restatement of the subject in the message Email fundamentals:  Check email promptly Do not contribute to email overload Use email for appropriate messages - Send short, direct messages - Do not send messages when you’re angry - Beware of email hoaxes and viruses - Develop email organizational habits Electronic messages and the law:  ● Assume responsibility for commitments made via email, as printouts serve  as verification ● Abide by copyright laws (use of graphics, message forwarding . . .) ● Be familiar with laws that affect technology: — Electronic Communications Privacy Act —allows companies to  monitor email usage for legitimate business purposes 2/8/16


Buy Material

Are you sure you want to buy this material for

25 Karma

Buy Material

BOOM! Enjoy Your Free Notes!

We've added these Notes to your profile, click here to view them now.


You're already Subscribed!

Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'

Why people love StudySoup

Steve Martinelli UC Los Angeles

"There's no way I would have passed my Organic Chemistry class this semester without the notes and study guides I got from StudySoup."

Kyle Maynard Purdue

"When you're taking detailed notes and trying to help everyone else out in the class, it really helps you learn and understand the I made $280 on my first study guide!"

Jim McGreen Ohio University

"Knowing I can count on the Elite Notetaker in my class allows me to focus on what the professor is saying instead of just scribbling notes the whole time and falling behind."


"Their 'Elite Notetakers' are making over $1,200/month in sales by creating high quality content that helps their classmates in a time of need."

Become an Elite Notetaker and start selling your notes online!

Refund Policy


All subscriptions to StudySoup are paid in full at the time of subscribing. To change your credit card information or to cancel your subscription, go to "Edit Settings". All credit card information will be available there. If you should decide to cancel your subscription, it will continue to be valid until the next payment period, as all payments for the current period were made in advance. For special circumstances, please email


StudySoup has more than 1 million course-specific study resources to help students study smarter. If you’re having trouble finding what you’re looking for, our customer support team can help you find what you need! Feel free to contact them here:

Recurring Subscriptions: If you have canceled your recurring subscription on the day of renewal and have not downloaded any documents, you may request a refund by submitting an email to

Satisfaction Guarantee: If you’re not satisfied with your subscription, you can contact us for further help. Contact must be made within 3 business days of your subscription purchase and your refund request will be subject for review.

Please Note: Refunds can never be provided more than 30 days after the initial purchase date regardless of your activity on the site.